Unable to create PNR

Old Jan 24, 23, 11:05 pm
  #1  
Original Poster
 
Join Date: Jun 2014
Posts: 158
Unable to create PNR

Hola!

I'm trying to book a flight using Avios from EZE-BCN and the following scenarios/errors happen:
  • When I search with the Argentina version of the site, I cannot see any results and immediately get an error Lo sentimos, no podemos mostrarte los vuelos
  • When I search with the non-Argentina version of the site (eg: Spain), I can see results, choose a flight, fill out the passenger details, and when I click to continue to the payment screen I get the error Unable to create PNR - this error is exactly the same regardless of language used.
If I try to book a different route, eg LHR-BCN, when using the Spain version of the site, I can get through to the payment screen without any problems.

I am using the Iberia Plus account of an Argentinian resident, who is not travelling on the booking.

Does anyone have any insight into this? I thought it was maybe a temporary glitch, but I've been trying on and off for 12+ hours. I plan to call Iberia tomorrow or the next day, but just thought I'd ask around first.

Gracias!
trolleymusic is offline  
Old Jan 25, 23, 3:08 am
  #2  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, AA PP, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 11,342
Have you set up the actual passenger(s) as a "beneficiary"?
craigthemif is offline  
Old Jan 25, 23, 5:59 am
  #3  
Original Poster
 
Join Date: Jun 2014
Posts: 158
Originally Posted by craigthemif View Post
Have you set up the actual passenger(s) as a "beneficiary"?
I've added the passenger to the list of acompaantes frecuentes, so I'm able to select them on the passenger details screen. Is this what you mean?
trolleymusic is offline  
Old Jan 25, 23, 10:07 am
  #4  
 
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 2,776
I'd call and say the website isn't working so they waive the fee
trolleymusic likes this.
LupineChemist is offline  
Old Jan 25, 23, 11:19 am
  #5  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, AA PP, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 11,342
Originally Posted by trolleymusic View Post
I've added the passenger to the list of acompaantes frecuentes, so I'm able to select them on the passenger details screen. Is this what you mean?
It looks like IB+ has changed things. You used to add "beneficiaries" but now it does seem to be "frequent companions" instead.

Is the member also paying your taxes and surcharges?

Originally Posted by LupineChemist View Post
I'd call and say the website isn't working so they waive the fee
Calling doesn't work well when you're trying to use somebody else's Avios...
trolleymusic likes this.
craigthemif is offline  
Old Jan 25, 23, 11:47 am
  #6  
Original Poster
 
Join Date: Jun 2014
Posts: 158
Originally Posted by LupineChemist View Post
I'd call and say the website isn't working so they waive the fee
Good advice, thanks!

Originally Posted by craigthemif View Post
Is the member also paying your taxes and surcharges?
No, just to make it more complicated the passenger is a third person. The member would pay the Avios part and I would be paying the cash part for taxes and surcharges. But I'm not able to yet get to the payments screen (I am logged in as the member though).

Originally Posted by craigthemif View Post
Calling doesn't work well when you're trying to use somebody else's Avios...
😂 Of course my intention was to get the member to call - I've been roped into this because a) I'm paying the taxes/fees, and b) I'm the frequent flyer in the family.
trolleymusic is offline  
Old Jan 25, 23, 12:33 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, AA PP, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 11,342
Originally Posted by trolleymusic View Post
Good advice, thanks!



No, just to make it more complicated the passenger is a third person. The member would pay the Avios part and I would be paying the cash part for taxes and surcharges. But I'm not able to yet get to the payments screen (I am logged in as the member though).



😂 Of course my intention was to get the member to call - I've been roped into this because a) I'm paying the taxes/fees, and b) I'm the frequent flyer in the family.
I can't recall IB+ specifically, but many airline programmes require the member to pay the taxes and surcharges rather than the traveller. Fraud prevention measure...

I honestly can't see how you can pay the taxes / surcharges for somebody's else flight whilst using a third party's Avios...
craigthemif is offline  
Old Jan 25, 23, 1:27 pm
  #8  
Original Poster
 
Join Date: Jun 2014
Posts: 158
Originally Posted by craigthemif View Post
I honestly can't see how you can pay the taxes / surcharges for somebody's else flight whilst using a third party's Avios...
Ok, well see when she calls up. I must admit Ive never been in this exact situation before 😂

The original issue with the website still remains though, Id understand if Id gotten through to the payment details screen and been rejected because of the card, but Im not getting past the passenger details.
trolleymusic is offline  
Old Jan 26, 23, 6:20 pm
  #9  
Original Poster
 
Join Date: Jun 2014
Posts: 158
So an update, mostly for anyone who has this error in the future.

Unable to create PNR was happening because the Iberia website was showing Avios availability on a flight that had no availability. If you look for the direct EZE-BCN flight, it shows as having availability every day, but that is not the case. You're able to get past the passenger details screen, but not to the payment screen.

The first person we spoke to at Iberia customer service was quite awful, and would not waive the €30 call-centre fee even though it was unable to be booked on their website. After hanging up and trying again the second person was able to understand what we were after and work out why we couldn't do it.

In the end we had to book EZE-MAD-BCN, and were able to use my card to do so.
craigthemif and LupineChemist like this.
trolleymusic is offline  

Thread Tools
Search this Thread