Anyone else having Problems Logging IN?

Old Jun 7, 2022, 8:19 am
  #1  
Original Poster
 
Join Date: Dec 2006
Location: Chicago...MDW & ORD
Programs: Iberia Platino,15x Southwest Companion Pass/ Hilton LT Diamond/ Hertz PC, OWEmerald; Marriott Gold
Posts: 427
Anyone else having Problems Logging IN?

I just tried to log in and its say there is an issue etc etc etc. Blah Blah Blah.....always IT issues with Iberia...

Am i the only one today?
feysul is offline  
Old Jun 7, 2022, 9:26 am
  #2  
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Join Date: Aug 2011
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Time to change your password...

Iberia communicates this poorly - but if you cannot login it is usually a sign that you must do your annual update of password.
craigthemif is offline  
Old Jun 7, 2022, 2:04 pm
  #3  
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Join Date: Dec 2006
Location: Chicago...MDW & ORD
Programs: Iberia Platino,15x Southwest Companion Pass/ Hilton LT Diamond/ Hertz PC, OWEmerald; Marriott Gold
Posts: 427
Originally Posted by craigthemif
Time to change your password...

Iberia communicates this poorly - but if you cannot login it is usually a sign that you must do your annual update of password.
Clicked on "change password"... I get the email to click the link to change password. I pick a new password and I get Password reset failed.

Sorry, we're temporarily unable to retrieve your password. Please try again later
I dont know what to do next....
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feysul is offline  
Old Jun 7, 2022, 2:39 pm
  #4  
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Originally Posted by feysul
Clicked on "change password"... I get the email to click the link to change password. I pick a new password and I get Password reset failed.

Sorry, we're temporarily unable to retrieve your password. Please try again later
I dont know what to do next....
There are new requirements for password length, etc. Cant remember them offhand, but that could be the issue. Avoid special characters even though you are prompted to use one...
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craigthemif is offline  
Old Jun 7, 2022, 2:43 pm
  #5  
Original Poster
 
Join Date: Dec 2006
Location: Chicago...MDW & ORD
Programs: Iberia Platino,15x Southwest Companion Pass/ Hilton LT Diamond/ Hertz PC, OWEmerald; Marriott Gold
Posts: 427
Originally Posted by craigthemif
There are new requirements for password length, etc. Cant remember them offhand, but that could be the issue. Avoid special characters even though you are prompted to use one...
Thanks Craig.. just tried a variety of passwords. i get the same response... i sent an email to [email protected] see what they say.

Always Website issues with Iberia..
feysul is offline  
Old Jun 7, 2022, 3:28 pm
  #6  
 
Join Date: Mar 2009
Location: LAX
Posts: 3,267
I can't login either. I put in my Iberia number without the "IB" in front. Before I have a chance to put in my password, it says "Invalid format." Then I add the "IB" letters out front, and before I have a chance to put in my password, it says "invalid format."

Update: Now it's saying I have to update my password to conform with the new requirements. They sent me a reset link...which doesn't work.

Update 2: Iberia IT is the best.

First, it wouldn't tell me I needed to reset my password unless I used the app. OK, fine.

Second, the password reset link doesn't work on a phone or in Firefox. I used Chrome to get it to work

Last edited by lobo411; Jun 7, 2022 at 3:39 pm
lobo411 is offline  
Old Jul 8, 2022, 9:26 am
  #7  
 
Join Date: May 2005
Location: Atl
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Posts: 216
In the same boat....it really is unreal on how poor this website is managed.....
GeorgeK is offline  

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