Expiring Vouchers
I just checked my vouchers issued for cancelled flights from last year - it was early in the COVID process and my trip was in mid-April. It wasn't abundantly clear at that time what this would all evolve into so I accepted vouchers.
However, I now see these are going to expire in June 2021 and I'm not sure it's entirely likely I'll be able to use them by then (mostly unlikely). Does anyone have any experience with these being possibly extended under the current circumstances? |
Originally Posted by OskiBear
(Post 33063415)
Does anyone have any experience with these being possibly extended under the current circumstances?
There had been a previous thread on this topic, but still a current issue. |
If the original flight was cancelled by IB, you may still be able to get a refund instead of a voucher. A small claims court would likely agree that you are entitled to a refund, notwithstanding the prior decision to take a voucher.
It might also be possible to make a new booking using your voucher, but then cancel that new booking to get a new voucher? That said, I would be surprised if any airline was actually expiring vouchers from last year. IB simply may not have publicised (yet) an extension. |
Originally Posted by craigthemif
(Post 33073570)
That said, I would be surprised if any airline was actually expiring vouchers from last year. IB simply may not have publicised (yet) an extension.
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Originally Posted by craigthemif
(Post 33073570)
If the original flight was cancelled by IB, you may still be able to get a refund instead of a voucher. A small claims court would likely agree that you are entitled to a refund, notwithstanding the prior decision to take a voucher.
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Originally Posted by OskiBear
(Post 33063415)
I just checked my vouchers issued for cancelled flights from last year....
"Dear customer: At Iberia we are aware that the current situation caused by the coronavirus pandemic generates unforeseen situations and disorders for our passengers. For this reason, we have decided to make the conditions of your flight more flexible. For your convenience, we offer you the possibility of getting a refund of your booking ****** through a voucher for the amount of your tickets which you could use at any time." ? If so, do highlight the fact that it states "refund through a voucher", not refund or voucher, when dealing with them. |
Originally Posted by LukeO9
(Post 33078119)
If so, do highlight the fact that it states "refund through a voucher", not refund or voucher, when dealing with them.
If you actually highlight "refund through a voucher" when you already have received a voucher, then you won't get anywhere. You need to ignore whatever IB has said and insist upon your right to a full refund. Unfortunately Spain doesn't really have a good small claims court procedure... |
Originally Posted by craigthemif
(Post 33078605)
If you actually highlight "refund through a voucher" when you already have received a voucher, then you won't get anywhere.
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Update - I just received an email from Iberia that my vouchers have been extended to April 2022. These were for flights that were originally to be taken in April 2020 and I was given 1-year vouchers that were then extended to June 2021.
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Originally Posted by OskiBear
(Post 33177058)
Update - I just received an email from Iberia that my vouchers have been extended to April 2022.
What bugs me about voucher validity is that it has 2 temporal elements (book before X, for flights departing before X), yet often only 1 is announced. |
Originally Posted by OskiBear
(Post 33177058)
......I was given 1-year vouchers that were then extended to June 2021.
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Originally Posted by LukeO9
(Post 33178295)
I've just checked my voucher online and it too has been extended. When Iberia lists the latest permitted travel date as 04/09/2022, is that 4th of Sep 22 ?
Are there countries than the US that use the MM/DD/YYYY format or are we the lone oddity in the world? |
Originally Posted by OskiBear
(Post 33178763)
...are we the lone oddity in the world?
The confusion comes when non-US companies use US-made software that may or may not be standardized. Thanks for the clarification. |
When checking the IB website, the IB vouchers for my wife and I show "Expiry date 06/12/2022" and "Latest permitted travel date (Return) 12/31/2021."--presumably the latter is no longer correct and I need to contact IB to fix this?
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Originally Posted by OskiBear
(Post 33178763)
Iberia is European so they use DD/MM/YYYY.
Unfortunately, that means my voucher is 1 month short of when I want to use it. |
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