Cancelling an award booking. Up to 1 month to process the Avios refund
Aug 6, 2019, 2:13 pm
#1
Original Poster
Join Date: May 2004
Location: Northwest NJ
Programs: Starwood Platinum,Marriott Platinum, United Silver
Posts: 2,313
Cancelling an award booking. Up to 1 month to process the Avios refund
Well, you better make sure you want the award flight you book. Canceling award flights means that you will not get the miles refunded to your account for, in their words, 15-20 business days - that could be one friggin month! I cannot think of one good reason in a time when everything is handled electronically for that to be the case.
In addition, hold on to your cancelled confirmation number and e-ticket number as they will not use your frequent flier account number to look anything up. They could not possibly be less helpful.
I have flown business class with them on two round trips - one to Barcelona and one to Tel Aviv. It is a very good product but their customer service is inexcusably bad., Be warned.
In addition, hold on to your cancelled confirmation number and e-ticket number as they will not use your frequent flier account number to look anything up. They could not possibly be less helpful.
I have flown business class with them on two round trips - one to Barcelona and one to Tel Aviv. It is a very good product but their customer service is inexcusably bad., Be warned.
Aug 25, 2019, 9:54 am
#4
Original Poster
Join Date: May 2004
Location: Northwest NJ
Programs: Starwood Platinum,Marriott Platinum, United Silver
Posts: 2,313
It is now over a month. I posted on their FB page and they continually write that they have responded to me. That is true - they write me IMs saying they are working on it, are ewscalating it, etc. They do everything but return my miles. Shameful.