Trying to get an Avios Booking Refunded
Jul 18, 2019, 3:05 pm
#1
Original Poster
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Trying to get an Avios Booking Refunded
Three weeks ago.
Me: Hello, I booked a flight for two passengers with Avios that I need to cancel and I'd like to have the Avios refunded.
IB: Sorry, this is not the right department. You need the Iberia Plus service center.
[Lots of back and forth until he transfers me.]
IB: Ok, no problem. It is 25 euros per ticket and it will be deducted from the taxes that get refuned.
Me: Ok, I would like to use the avios, how long do you think it will take?
IB: Could be tomorrow, maybe three days.
Me: Ok, thank you.
[Two weeks later.]
Me: Hello, I cancelled tickets booked with avios two weeks ago but the avios are not yet back in my account.
[Long delay while my information is confirmed. Then long hold.]
IB: Yes, sir, I see that my partner informed you that the refund price would be 25 dollars, but it is actually 40 dollars, so do you agree to 40 dollars?
Me: Actually, your colleague told me it was 25 euros, and that's what it should be, because that's what it says on my ticket receipt.
IB: Yes, but in this case it is 40 dollars.
Me: [Deciding that a fight over 24 dollars is not worth it and that I probably missed the fine print somewhere.] Ok, I agree.
IB: Ok, I will put it back in the queue.
Me: Ok, but I would like to use the avios for a different booking. How long do you think it will be.
IB: Two days.
[A week and half later . . which is today.]
Me: Hello, I am waiting for a refund of avios for tickets that I cancelled.
[Very long and difficult period where we could not seem to communicate the letters in my PNR.]
IB: Ahh, I see the problem. It seems my partner informed you that the the fee would be 25 euros, but the actual fee is 40 dollars per ticket.
Me: Yes, I was told that last week, and that is ok.
IB: So, you agree?
Me: Yes. Yes.
IB: Ok, please hold. [Long hold follows.] Ok, it is all set. I have sent it off.
Me: How long do you think it will take?
IB: Tomorrow. Or maybe Saturday, but then Monday.
Me: Ok.
Me: Hello, I booked a flight for two passengers with Avios that I need to cancel and I'd like to have the Avios refunded.
IB: Sorry, this is not the right department. You need the Iberia Plus service center.
[Lots of back and forth until he transfers me.]
IB: Ok, no problem. It is 25 euros per ticket and it will be deducted from the taxes that get refuned.
Me: Ok, I would like to use the avios, how long do you think it will take?
IB: Could be tomorrow, maybe three days.
Me: Ok, thank you.
[Two weeks later.]
Me: Hello, I cancelled tickets booked with avios two weeks ago but the avios are not yet back in my account.
[Long delay while my information is confirmed. Then long hold.]
IB: Yes, sir, I see that my partner informed you that the refund price would be 25 dollars, but it is actually 40 dollars, so do you agree to 40 dollars?
Me: Actually, your colleague told me it was 25 euros, and that's what it should be, because that's what it says on my ticket receipt.
IB: Yes, but in this case it is 40 dollars.
Me: [Deciding that a fight over 24 dollars is not worth it and that I probably missed the fine print somewhere.] Ok, I agree.
IB: Ok, I will put it back in the queue.
Me: Ok, but I would like to use the avios for a different booking. How long do you think it will be.
IB: Two days.
[A week and half later . . which is today.]
Me: Hello, I am waiting for a refund of avios for tickets that I cancelled.
[Very long and difficult period where we could not seem to communicate the letters in my PNR.]
IB: Ahh, I see the problem. It seems my partner informed you that the the fee would be 25 euros, but the actual fee is 40 dollars per ticket.
Me: Yes, I was told that last week, and that is ok.
IB: So, you agree?
Me: Yes. Yes.
IB: Ok, please hold. [Long hold follows.] Ok, it is all set. I have sent it off.
Me: How long do you think it will take?
IB: Tomorrow. Or maybe Saturday, but then Monday.
Me: Ok.
Jul 19, 2019, 3:25 pm
#2
Join Date: Apr 2016
Programs: IHG Platinum Elite, AS MVP Gold 75K, HHonors Gold, SPG Gold
Posts: 219
Three weeks ago.
Me: Hello, I booked a flight for two passengers with Avios that I need to cancel and I'd like to have the Avios refunded.
IB: Sorry, this is not the right department. You need the Iberia Plus service center.
[Lots of back and forth until he transfers me.]
IB: Ok, no problem. It is 25 euros per ticket and it will be deducted from the taxes that get refuned.
Me: Ok, I would like to use the avios, how long do you think it will take?
IB: Could be tomorrow, maybe three days.
Me: Ok, thank you.
[Two weeks later.]
Me: Hello, I cancelled tickets booked with avios two weeks ago but the avios are not yet back in my account.
[Long delay while my information is confirmed. Then long hold.]
IB: Yes, sir, I see that my partner informed you that the refund price would be 25 dollars, but it is actually 40 dollars, so do you agree to 40 dollars?
Me: Actually, your colleague told me it was 25 euros, and that's what it should be, because that's what it says on my ticket receipt.
IB: Yes, but in this case it is 40 dollars.
Me: [Deciding that a fight over 24 dollars is not worth it and that I probably missed the fine print somewhere.] Ok, I agree.
IB: Ok, I will put it back in the queue.
Me: Ok, but I would like to use the avios for a different booking. How long do you think it will be.
IB: Two days.
[A week and half later . . which is today.]
Me: Hello, I am waiting for a refund of avios for tickets that I cancelled.
[Very long and difficult period where we could not seem to communicate the letters in my PNR.]
IB: Ahh, I see the problem. It seems my partner informed you that the the fee would be 25 euros, but the actual fee is 40 dollars per ticket.
Me: Yes, I was told that last week, and that is ok.
IB: So, you agree?
Me: Yes. Yes.
IB: Ok, please hold. [Long hold follows.] Ok, it is all set. I have sent it off.
Me: How long do you think it will take?
IB: Tomorrow. Or maybe Saturday, but then Monday.
Me: Ok.
Me: Hello, I booked a flight for two passengers with Avios that I need to cancel and I'd like to have the Avios refunded.
IB: Sorry, this is not the right department. You need the Iberia Plus service center.
[Lots of back and forth until he transfers me.]
IB: Ok, no problem. It is 25 euros per ticket and it will be deducted from the taxes that get refuned.
Me: Ok, I would like to use the avios, how long do you think it will take?
IB: Could be tomorrow, maybe three days.
Me: Ok, thank you.
[Two weeks later.]
Me: Hello, I cancelled tickets booked with avios two weeks ago but the avios are not yet back in my account.
[Long delay while my information is confirmed. Then long hold.]
IB: Yes, sir, I see that my partner informed you that the refund price would be 25 dollars, but it is actually 40 dollars, so do you agree to 40 dollars?
Me: Actually, your colleague told me it was 25 euros, and that's what it should be, because that's what it says on my ticket receipt.
IB: Yes, but in this case it is 40 dollars.
Me: [Deciding that a fight over 24 dollars is not worth it and that I probably missed the fine print somewhere.] Ok, I agree.
IB: Ok, I will put it back in the queue.
Me: Ok, but I would like to use the avios for a different booking. How long do you think it will be.
IB: Two days.
[A week and half later . . which is today.]
Me: Hello, I am waiting for a refund of avios for tickets that I cancelled.
[Very long and difficult period where we could not seem to communicate the letters in my PNR.]
IB: Ahh, I see the problem. It seems my partner informed you that the the fee would be 25 euros, but the actual fee is 40 dollars per ticket.
Me: Yes, I was told that last week, and that is ok.
IB: So, you agree?
Me: Yes. Yes.
IB: Ok, please hold. [Long hold follows.] Ok, it is all set. I have sent it off.
Me: How long do you think it will take?
IB: Tomorrow. Or maybe Saturday, but then Monday.
Me: Ok.
Jul 20, 2019, 11:33 am
#3
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 510
Three weeks ago.
Me: Hello, I booked a flight for two passengers with Avios that I need to cancel and I'd like to have the Avios refunded.
IB: Sorry, this is not the right department. You need the Iberia Plus service center.
[Lots of back and forth until he transfers me.]
IB: Ok, no problem. It is 25 euros per ticket and it will be deducted from the taxes that get refuned.
Me: Ok, I would like to use the avios, how long do you think it will take?
IB: Could be tomorrow, maybe three days.
Me: Ok, thank you.
[Two weeks later.]
Me: Hello, I cancelled tickets booked with avios two weeks ago but the avios are not yet back in my account.
[Long delay while my information is confirmed. Then long hold.]
IB: Yes, sir, I see that my partner informed you that the refund price would be 25 dollars, but it is actually 40 dollars, so do you agree to 40 dollars?
Me: Actually, your colleague told me it was 25 euros, and that's what it should be, because that's what it says on my ticket receipt.
IB: Yes, but in this case it is 40 dollars.
Me: [Deciding that a fight over 24 dollars is not worth it and that I probably missed the fine print somewhere.] Ok, I agree.
IB: Ok, I will put it back in the queue.
Me: Ok, but I would like to use the avios for a different booking. How long do you think it will be.
IB: Two days.
[A week and half later . . which is today.]
Me: Hello, I am waiting for a refund of avios for tickets that I cancelled.
[Very long and difficult period where we could not seem to communicate the letters in my PNR.]
IB: Ahh, I see the problem. It seems my partner informed you that the the fee would be 25 euros, but the actual fee is 40 dollars per ticket.
Me: Yes, I was told that last week, and that is ok.
IB: So, you agree?
Me: Yes. Yes.
IB: Ok, please hold. [Long hold follows.] Ok, it is all set. I have sent it off.
Me: How long do you think it will take?
IB: Tomorrow. Or maybe Saturday, but then Monday.
Me: Ok.
Me: Hello, I booked a flight for two passengers with Avios that I need to cancel and I'd like to have the Avios refunded.
IB: Sorry, this is not the right department. You need the Iberia Plus service center.
[Lots of back and forth until he transfers me.]
IB: Ok, no problem. It is 25 euros per ticket and it will be deducted from the taxes that get refuned.
Me: Ok, I would like to use the avios, how long do you think it will take?
IB: Could be tomorrow, maybe three days.
Me: Ok, thank you.
[Two weeks later.]
Me: Hello, I cancelled tickets booked with avios two weeks ago but the avios are not yet back in my account.
[Long delay while my information is confirmed. Then long hold.]
IB: Yes, sir, I see that my partner informed you that the refund price would be 25 dollars, but it is actually 40 dollars, so do you agree to 40 dollars?
Me: Actually, your colleague told me it was 25 euros, and that's what it should be, because that's what it says on my ticket receipt.
IB: Yes, but in this case it is 40 dollars.
Me: [Deciding that a fight over 24 dollars is not worth it and that I probably missed the fine print somewhere.] Ok, I agree.
IB: Ok, I will put it back in the queue.
Me: Ok, but I would like to use the avios for a different booking. How long do you think it will be.
IB: Two days.
[A week and half later . . which is today.]
Me: Hello, I am waiting for a refund of avios for tickets that I cancelled.
[Very long and difficult period where we could not seem to communicate the letters in my PNR.]
IB: Ahh, I see the problem. It seems my partner informed you that the the fee would be 25 euros, but the actual fee is 40 dollars per ticket.
Me: Yes, I was told that last week, and that is ok.
IB: So, you agree?
Me: Yes. Yes.
IB: Ok, please hold. [Long hold follows.] Ok, it is all set. I have sent it off.
Me: How long do you think it will take?
IB: Tomorrow. Or maybe Saturday, but then Monday.
Me: Ok.
Today they say they have had issues (no kidding), but that things are back to normal, I still haven't received the email confirming the cancellation,
I am calling the Spanish line and my Spanish level is near native (no accent) yet it doesn't change anything, they invite me to put a complain online (like it will change anything)
Iberia... Some people say its Spain but I have been living there and even the government service are better run!