Groupon Spain to Iberia Avios Problem
Jun 25, 2019, 4:58 am
#1
Original Poster
Join Date: Aug 2014
Posts: 84
Groupon Spain to Iberia Avios Problem
For the first time (and last time) I purchased from Groupon 35,000 Avios in May.
Nightmare Customer Services...
They are saying that I have redeemed my voucher correctly....but the points can't be delivered due to an incident. They will not say what the incident is!
I have asked what have I done wrong? Answer nothing.
They will not refund my money and they say there is no certainty I will every get my points.
I am trying a chargeback but this may not materialise (Capital on Tap)
When I go on the chat line they seem more interested in trying to get me signed up to an offer than dealing with problem.
Emails get no replies.....
Any suggestions please?
Nightmare Customer Services...
They are saying that I have redeemed my voucher correctly....but the points can't be delivered due to an incident. They will not say what the incident is!
I have asked what have I done wrong? Answer nothing.
They will not refund my money and they say there is no certainty I will every get my points.
I am trying a chargeback but this may not materialise (Capital on Tap)
When I go on the chat line they seem more interested in trying to get me signed up to an offer than dealing with problem.
Emails get no replies.....
Any suggestions please?
Jun 25, 2019, 7:10 am
#2
Join Date: Dec 2004
Posts: 7,901
I haven't received mine either, although I haven't contacted Iberia yet. There's another thread for this,
Interesting: Groupon is selling Avios in Spain
Interesting: Groupon is selling Avios in Spain
Jul 1, 2019, 1:44 am
#3
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
I haven't received mine either, although I haven't contacted Iberia yet. There's another thread for this,
Interesting: Groupon is selling Avios in Spain
Interesting: Groupon is selling Avios in Spain