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-   -   Groupon Spain to Iberia Avios Problem (https://www.flyertalk.com/forum/iberia-airlines-iberia-plus/1975504-groupon-spain-iberia-avios-problem.html)

taxloop Jun 25, 19 5:58 am

Groupon Spain to Iberia Avios Problem
 
For the first time (and last time) I purchased from Groupon 35,000 Avios in May.

Nightmare Customer Services...

They are saying that I have redeemed my voucher correctly....but the points can't be delivered due to an incident. They will not say what the incident is!

I have asked what have I done wrong? Answer nothing.

They will not refund my money and they say there is no certainty I will every get my points.

I am trying a chargeback but this may not materialise (Capital on Tap)

When I go on the chat line they seem more interested in trying to get me signed up to an offer than dealing with problem.

Emails get no replies.....

Any suggestions please?

rrgg Jun 25, 19 8:10 am

I haven't received mine either, although I haven't contacted Iberia yet. There's another thread for this,
https://www.flyertalk.com/forum/iberia-airlines-iberia-plus/1731559-interesting-groupon-selling-avios-spain-26.html

romans Jul 1, 19 2:44 am


Originally Posted by rrgg (Post 31237574)
I haven't received mine either, although I haven't contacted Iberia yet. There's another thread for this,
https://www.flyertalk.com/forum/iberia-airlines-iberia-plus/1731559-interesting-groupon-selling-avios-spain-26.html

have the same issue!!! so pissed off. let us know how it ended please.


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