How long to get refund?

Old May 22, 19, 4:49 am
  #1  
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Join Date: Jan 2013
Posts: 298
How long to get refund?

IB cancelled a flight I had for next Feb. I asked for a refund on 5/10, paid with avios +cash. Nothing credited yet.
theplayer is offline  
Old May 22, 19, 6:46 am
  #2  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Posts: 7,174
If it was an award ticket, it should have been processed by now. I'd give IB+ another call.

If it was a cash ticket that you made cheaper by part paying with Avios, it might take much longer...
craigthemif is offline  
Old May 22, 19, 6:07 pm
  #3  
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Join Date: Jan 2013
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It was an award ticket that had multiple cash and point options. I chose one of those.
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Old May 26, 19, 3:29 am
  #4  
 
Join Date: Jun 2006
Posts: 4,731
You need to chase them. It took me ages to get a AVIOS+Cash refund back. Email them and call them. Sadly its a weak point in the IB product.
DELLAS is offline  
Old May 26, 19, 1:13 pm
  #5  
 
Join Date: Dec 2007
Posts: 41
I had to literally send about 50 emails to customer service + CEO before I got my points refunded. It's a disgrace.
frugaltraveler10012 is offline  
Old May 27, 19, 9:09 pm
  #6  
 
Join Date: Jan 2006
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Yes, I called them 20+ times and it took months to get my Avios back. I didn't think that I would even get them back at all.
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Old May 28, 19, 8:26 pm
  #7  
 
Join Date: Apr 2016
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Called 8 times for mine, excluding the times when you call and it's not Iberia Plus, even when you say "Iberia Plus changes" or whatever they tell you to do. Eventually, it should come back. And if taxes already show up to your card but points still haven't, then you can ask them to manually refund points. But don't bother unless the tax refund is showing.
flyingislove is offline  
Old May 31, 19, 7:27 pm
  #8  
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got points and cash back, took about 2 weeks
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