Iberia and Matrix / Google Flights phone booking
Apr 16, 2019, 12:51 pm
#1
Original Poster
Join Date: Apr 2016
Posts: 250
Iberia and Matrix / Google Flights phone booking
I just found a route from OSL - LHR - MAD - OPO and return on ITA Matrix. First flight is operated by BA but has a IB flight number. The rest of the flight except the last from LHR to OSL is operated by IB. The last flight also has a BA number. I have tried to phone Iberia to book the ticket but they say it is not possible. I have tried HUACA 4 times with the same answer. They say call BA since first flight is with them. But the price on BA is much higher than if I would book with Iberia. But when I check online on Iberia.com, I get some flights there from OSL to OPO with IB flight number, but it is not the specific flights I want, so I want to book on phone.
This is first time I try to book with Iberia on phone, I always book with BA directly and I never have an issue with them. I did not get a good impression from this to be honest.
Is there something I am doing wrong here?
This is first time I try to book with Iberia on phone, I always book with BA directly and I never have an issue with them. I did not get a good impression from this to be honest.
Is there something I am doing wrong here?
Apr 16, 2019, 2:37 pm
#3
Original Poster
Join Date: Apr 2016
Posts: 250
That did not work, but thank you for the suggestion. Either the website stopped working or it gave a message of an invalid routing. Really bad website design in my opinion. Any other ways of solving this? Why does ITA matrix show availibility that Iberia cannot book?
Apr 16, 2019, 3:34 pm
#4
Join Date: May 2017
Posts: 2,016
Apr 17, 2019, 1:21 am
#6
Join Date: Mar 2007
Posts: 290
Apr 17, 2019, 3:18 am
#7
Original Poster
Join Date: Apr 2016
Posts: 250
So it must be something with Iberia. They told me they cannot sell me the ticket since the first flight is operated by BA but with a IB flight number. This seems very strange to me since I can buy similiar flights online on Iberia.com with first flight operated by BA.
Apr 18, 2019, 3:24 am
#8
Join Date: Mar 2007
Posts: 290
Can be an IB issue, and good that it has worked for you on BA (the last time that I took a BA flights was several years ago) but I have the same (and even worse) problems with bookings on CX – there the price that Matrix shows never fits, connections are not bookable or do not exist but others are shown… when trying to match Matrix with the CX website (or an OTA for that matter), it’s always a potpourri of surprises what you encounter
Apr 18, 2019, 7:17 am
#9
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,032
Could be Iberia, could be stale data on Matrix, could be something else... But relying on ITA Matrix as a 100% always bookable resource is incorrect.
If bookwithmatrix can't deal with your complex itinerary, nor can Iberia, then you have to just walk away...
Apr 18, 2019, 11:41 am
#10
Join Date: May 2006
Programs: AMEX PP;BAEC Bronze;Tesco CC Preferred;
Posts: 219