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Cannot check in online for tomorrow's (award) booking

Cannot check in online for tomorrow's (award) booking

Old Apr 9, 19, 10:36 am
  #1  
Original Poster
 
Join Date: Nov 2004
Location: MAN/JNB
Programs: KL/BMI/BA
Posts: 381
Cannot check in online for tomorrow's (award) booking

Hi everyone.
We have an award booking for myself and my partner tomorrow MAD to MIA in business.

Partner can check in online but I cannot even though we are on the same booking. Message says documents need to be checked at airport (we both have EU Passport and valid esta.

Do I need to be worried that I am going to be downgraded? Flight shows sold out in business.

And if it is overbooked and they want to downgrade me can I insist they re-book us both onto BA via LHR which is showing availability for tomorrow?

Any advice or reassurance would be greatly appreciated.
simon stingray is offline  
Old Apr 9, 19, 10:51 am
  #2  
 
Join Date: Dec 2015
Posts: 394
Originally Posted by simon stingray View Post
Hi everyone.
We have an award booking for myself and my partner tomorrow MAD to MIA in business.

Partner can check in online but I cannot even though we are on the same booking. Message says documents need to be checked at airport (we both have EU Passport and valid esta.

Do I need to be worried that I am going to be downgraded? Flight shows sold out in business.

And if it is overbooked and they want to downgrade me can I insist they re-book us both onto BA via LHR which is showing availability for tomorrow?

Any advice or reassurance would be greatly appreciated.
You probably got selected for extra security checks (the famous "SSSS"), especially given the message you got at online checkin.

In case a downgrade happens, you can insist in being rerouted, but IB is not known for its customer service approach, so I would not expect a lot of help from them.
schrodingerdog is offline  
Old Apr 9, 19, 10:58 am
  #3  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,925
It's more likely to be an ESTA check than a downgrade. It would be strange to downgrade one out of two (if booked together in a single PNR) and I haven't heard of too many over-booked J cabins with IB... Did you not pre-book your seats? That would be your first clue as to whether something unpleasant is likely to happen.

I believe that you would fall under "denied boarding" if there is no J seat available for you, in which case you would be entitled to re-routing. Make sure that you know what combination of BA flights would actually work and travel HBO. As well, be conscious that being beligerent with IB staff (especially in English) is a recipe for making them intransigent and unhelpful.
craigthemif is offline  
Old Apr 9, 19, 4:13 pm
  #4  
 
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 9,657
FWIW, the 6123 is showing as all seats occupied; the 6117 has 5 unassigned.
BA6501 is offline  
Old Apr 9, 19, 9:56 pm
  #5  
Original Poster
 
Join Date: Nov 2004
Location: MAN/JNB
Programs: KL/BMI/BA
Posts: 381
Thanks for the replies. I do feel a little better now after reading your comments . We did reserve our seats months ago so hopefully it is an additional security or esta check.

We also received an email from Iberia advising us to get to the airport 4 hours before departure time for flights to the US. Don't know if that is now normal but we will go early today.
simon stingray is offline  
Old Apr 10, 19, 12:02 am
  #6  
 
Join Date: Mar 2014
Location: San Francisco
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Posts: 1,241
Four hours is an exaggeration, but it's probably a good idea to go early in case it is an ESTA issue. As others have said, it looks like an SSSS. That's not too bad in Madrid. Flights to the US are at the end of the terminal, after a second, dedicated passport check. If you do have SSSS, you will do the extra security check after this document check, in a small room next to the departure gate.
Yllanes is offline  
Old Apr 10, 19, 12:27 am
  #7  
Original Poster
 
Join Date: Nov 2004
Location: MAN/JNB
Programs: KL/BMI/BA
Posts: 381
Panic over! We did get to the airport 4 hours before flight and even the check in agent was surprised we were so early.

Checked in without and issue and yes my BP shows SSSS.

Thanks for the advice.
Yllanes likes this.
simon stingray is offline  

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