Refunding taxes

Old Feb 26, 19, 8:12 am
  #1  
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Refunding taxes

I booked an Iberia Plus ticket using a mix of AA and IB. Being told by IB that I cannot change or refund this ticket because it has a segment on AA. Has anyone had success in getting them to atleast refund the taxes?
Cheers
Howie
stockmanjr is offline  
Old Jul 18, 19, 11:22 am
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I can't believe no one has answered this simple question. I am right now trying recover the taxes from a ticket I am also trying to cancel. Been at this for more than a week. The 901 111 500 number is useless. They tell me (over and over) that they will cancel the ticket and send me an email. No email. I call again and the agent says "there must have been a mistake, I will cancel your reservation and put in (tramitar) for a refund of the taxes. I'll send you an email." Email never comes. Went to Iberia office at Barajas Airport: "We can't do anything for you because you bought your ticket online. You have to cancel it on the Iberia website." But other than "Reclamaciones" which refer to complaints about flights taken in the past, there doesn't seem to be any way to do this at www.iberia.com. Flight is coming up in two days and I need to move forward. Any advice from IB veterans?
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Old Jul 18, 19, 11:25 am
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Sending a message to the Iberia_en twitter account might help. That worked for an avios issue I had.
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Old Jul 18, 19, 1:34 pm
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Just calm down... The email will eventually arrive when the back office processes the cancellation, with the Avios and the taxes coming shortly thereafter.

It's not automatic - never has been...
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Old Jul 18, 19, 1:54 pm
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Well, that's encouraging. Just received an email from Iberia.com saying "just go solve it on our website." If only I could!!
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