Seat selection - IB metal, AY ticket

Old Jan 21, 19, 3:12 pm
  #1  
Original Poster
 
Join Date: Dec 2014
Posts: 58
Seat selection - IB metal, AY ticket

I'm ticketed on an Iberia flight from JFK to MAD, ticketed through Finnair, and for the life of me I can't figure out how to select a seat.

If I start on the Iberia website, it redirects me to the Finnair website (which it refers to as Iberia!), which redirects me back to the Iberia website, and I can't go any further. If I start on the Finnair website, it redirects me to the Iberia website and I can't go any further.

I've tried going through several other OW airline websites to no avail - either they don't let me try or they redirect me to Finnair (sometimes after claiming they're redirecting me to Iberia).

I'm in Basic Economy, so I know there will be a fee, but I can't even tell what the fee will be, let alone select a seat and pay for it.

Any ideas? Thanks.
nancypants likes this.
DoB840 is offline  
Old Jan 22, 19, 6:16 am
  #2  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 7,194
Originally Posted by DoB840 View Post

Any ideas? Thanks.
Book using an IB code next time?

It's fairly well known that booking codeshares means that you often give up functionality in exchange for what presumably was a lower fare.
craigthemif is offline  
Old Jan 22, 19, 11:17 am
  #3  
 
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 2,360
And what do they say when you call in?
LupineChemist is online now  
Old Feb 11, 19, 9:29 pm
  #4  
Original Poster
 
Join Date: Dec 2014
Posts: 58
It took me multiple attempts to call (is it just me, or is the sound quality absolutely terrible on whatever phone system Iberia uses?), but eventually I selected my desired seat and paid the 33 USD fee by phone.

Or at least I think I did. I didn't get a confirmation email, and my booking (as shown on iberia.com and various other places) still doesn't show a seat assignment, but CheckMyTrip and ExpertFlyer now show the seat that I reserved as being occupied. How long should I wait before calling Iberia again? I do have a pending 37 USD charge on my credit card, so I'm a bit worried that I may have paid to give a stranger my desired seat!

(Also, if the prices shown at https://www.iberia.com/us/seat-reservation/ are up-to-date, I was overcharged - the maximum seat fee during low season is 33 USD. I'm flying later this month - definitely low season.)
DoB840 is offline  
Old Feb 16, 19, 9:53 pm
  #5  
Original Poster
 
Join Date: Dec 2014
Posts: 58
Just to follow up, I called Iberia again tonight, and the agent confirmed that I have my requested seat. She claims that, because I booked my flight through AA, her system can't send a confirmation email. (Note that I didn't actually book my flight through AA, although my return flight is indeed on AA.)

They really need to bring their IT beyond 1990.
DoB840 is offline  
Old Feb 16, 19, 10:12 pm
  #6  
 
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 1,690
If it makes you feel better I have the exact same situation with a BA codeshare (IB metal)

Nb it was no cheaper that way but means iím all on one ticket for an otherwise tight connection

at this stage iíve given up as itís only an hours flight but I feel your pain!
nancypants is offline  

Thread Tools
Search this Thread