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Check Your Iberia Account [IB withdrawing unused 90k promotion Avios 1 Dec 2018]

Check Your Iberia Account [IB withdrawing unused 90k promotion Avios 1 Dec 2018]

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Old Dec 2, 18, 11:41 pm   -   Wikipost
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This thread provides information, experiences and thoughts relating to the IB promotion in June 2018, whereby it was possible to get up to 90k bonus Avios for making Iberia bookings. The terms and conditions of this offer indicated that these bonus Avios needed to be used before 1 December. Consequently from 1 December 2018 Iberia has withdrawn Avios for at least some accounts. At least 1 person reported an account with a negative balance could be closed without problems.

Related threads:
Iberia's 90,000 point catch - 'the negative balance' on transfers [thread closed]
Breaking: CAN transfer bonus avios to BAEC!l [thread closed]
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
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Old Dec 1, 18, 1:34 am
  #1  
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Join Date: Jul 2016
Location: SFO, PEK, SJW
Programs: JL JML, BA Silver, TK GLD, MU Silver, UA Silver
Posts: 44
Smile Check Your Iberia Account [IB withdrawing unused 90k promotion Avios 1 Dec 2018]


-90,000 I guess?
Let's wait for BA's account...
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Old Dec 1, 18, 1:53 am
  #2  
 
Join Date: Jun 2011
Posts: 129
Minus 90k for me too. My miles were transferred but spent in BA - as per the terms I'd argue. Lets see if they try to claw them back.
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Old Dec 1, 18, 2:42 am
  #3  
 
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 455
Originally Posted by luckyjim View Post
Minus 90k for me too. My miles were transferred but spent in BA - as per the terms I'd argue. Lets see if they try to claw them back.
Iím the same. Iíve used to the Avios as per their T&Cs (transferring them to BA and spending them).

Happy to argue this with them. They added terms to the promo after the fact.
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Old Dec 1, 18, 2:58 am
  #4  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 6,633
Originally Posted by luckyjim View Post
Minus 90k for me too. My miles were transferred but spent in BA - as per the terms I'd argue. Lets see if they try to claw them back.
Your argument is wrong. Good luck...

The extra promotional Avios not redeemed by 1 December 2018 will be withdrawn from the customerís account. The redemption terms and conditions are subject to the general terms and conditions of the Iberia Plus programme.
Avios transfers carried out between the programmes BA Executive Club, the Avios Programme (in the UK), the Iberia Plus Programme and any other programme which may use Avios as currency are not considered movements as they do not involve collection or redemption.
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Old Dec 1, 18, 3:12 am
  #5  
 
Join Date: Jan 2016
Posts: 19
I spent 85000 of the 90000 but transfered my healthy ib+ balance to baec the other day, leaving approx 7k in ib.
Was expecting 5000 to be removed but as of right now the account remains untouched. Exact same situation for my wife.
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Old Dec 1, 18, 3:15 am
  #6  
 
Join Date: Jan 2016
Posts: 19
I should add that my baec account is untouched too.
dont think there was any “tagging” of the promo avios.
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Old Dec 1, 18, 3:43 am
  #7  
 
Join Date: Jan 2004
Location: San Diego, CA, USA
Programs: Premier 1K *G, MM, UA Club, Admirals Club Lifetime, Hyatt Platinum
Posts: 363
Dumb me. I tried to book online last minute 11/30 and the IP site would not complete.
I called and the agent stated to wait till 7A, Miami time.
90K points zapped away and its 2:42A, PST and the Iberia Avios team is not there.
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Old Dec 1, 18, 4:32 am
  #8  
 
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 214
Why did people wait until the last minute to redeem their Avios?

It has come up repeatedly here on this forum, that the Iberia website is not the best one. With many errors, glitches, frustrations,... etc.
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Old Dec 1, 18, 5:33 am
  #9  
 
Join Date: Dec 2004
Posts: 6,809
Mine is screwed up. My balance says -8,500. I redeemed 95,000 for multiple flights using the promo avios plus some of my own. I think it's because my last redemption was close to 6pm eastern time (midnight in Spain).
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Old Dec 1, 18, 6:27 am
  #10  
 
Join Date: Jul 2018
Posts: 6
BA Avios haven't been touched. I managed to protect myself further though by convincing BAEC to delete my old BAEC account, create me a new one and credit the new account with my previous balance. That was only possible because Amex had made an error and not sent my Avios from my BAPP to my existing account, instead creating a new account.
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Old Dec 1, 18, 6:32 am
  #11  
 
Join Date: Aug 2013
Posts: 7,384
Originally Posted by tobsw View Post
Why did people wait until the last minute to redeem their Avios?

It has come up repeatedly here on this forum, that the Iberia website is not the best one. With many errors, glitches, frustrations,... etc.
I didn't book mine until 23:57 Madrid time but it worked out ok. Of course I was aware I was cutting it fine and at risk of losing all.

I think some people may have been caught out if they thought the deadline to use them was on the 1st December rather than before. Some of the T&C of the promo were very unclear on this crucial point.
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Old Dec 1, 18, 7:08 am
  #12  
 
Join Date: May 2005
Posts: 199
Points are also negative for redeeming after midnight Madrid time. I had some redemption before midnight and some after, ones before midnight don't have the negative balance only the ones done after midnight.
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Old Dec 1, 18, 7:20 am
  #13  
 
Join Date: Feb 2014
Location: China
Programs: Oneworld Sapphire, Star Alliance Gold
Posts: 440
Originally Posted by dilvala View Post
Points are also negative for redeeming after midnight Madrid time. I had some redemption before midnight and some after, ones before midnight don't have the negative balance only the ones done after midnight.
Why on earth would people redeem their points on deadline day? I really don't get that..
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Old Dec 1, 18, 7:27 am
  #14  
 
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 214
Originally Posted by Granite64 View Post
Why on earth would people redeem their points on deadline day? I really don't get that..
+1

And it's not like we had only 7 days to redeem the Avios (ok, some people were in that situation). But if you got them in july... Jesus...
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Old Dec 1, 18, 7:30 am
  #15  
 
Join Date: Dec 2004
Posts: 6,809
Originally Posted by Granite64 View Post
Why on earth would people redeem their points on deadline day? I really don't get that..
Can you really not think of a plausible explanation? Things happen unexpectedly in life. [deleted longer explanation]

Last edited by rrgg; Dec 1, 18 at 7:47 am
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