craigthemif

"entre" / between doesn't include 1 December. I will arrive between 5 and 6 pm (llegaré entre las 5 y las 6) doesn't mean that you should arrive at 6:59 pm... P.S. skip the Spanish tardiness / siesta jokes.

craigthemif

Because in today's world of fake news and alternative facts, I feel that it's necessary to keep reminding people of the actual T&Cs of the promo and IB+, rather than an incorrect interpretation that some people have made up to suit themselves.

I participated, received my bonus Avios, and spent them on Iberia reward flights, as per the T&Cs of the promotion. I won't go so far as to definitively say "as the promotion was intended" - since nobody knows why IB+ decided on such an over-generous promo - but that's certainly how I see it.

Prospero

It is also worth noting the possibility that the special terms and conditions attached to the Avios earned via this promotion transferred to the corresponding BAEC accounts:
https://www.britishairways.com/en-gb...ditions-of-use

Lizie

GDPR works not only on the wording of its remit but the spirit it was intended. Trying to use GDPR as an instrument to stop a company collecting their own property would not be supported.

Lizie

So effectively right of set off do you think?

tobsw

If you have time to be around this forum (and you have been... we can check!), you should have spend that time redeeming your soon to expire Avios. Any excuse is never good enough. Everyone will agree that, if you have time to keep up to date your loyalty programs, I am sure you have time to put a big red cross in you calendar. Perhaps, since you seem overworked (excuse deleted by the author), you should use some calendar skills

Anyway, I think Iberia Plus has been EXTREMELY generous with this promotion, giving us plenty of time to redeem the promotional Avios. Plenty. And, the Term and Conditions of the promotion were simple, and very clear.

• For each booking during that June weekend, you would receive 9.000 Avios (as long as Iberia, Iberia Express or Air Nostrum operated). NO dates restriction. No minim flight length, no minimum cash value...
• Up to x10 (meaning, you could earn 90k Avios very easily, no flying.... and VERY CHEAP).
• But, and Importantly: you had to redeem Avios according to the IbPlus T&Cs BEFORE 1st DEC (we could argue whether that means on or before, but the Spanish T&C, legally binding as Iberia Plus is a Spanish company, and hence, only Spanish documents are legally binding, were clear that it was before. Several users in this forum have warned that yesterday Nov 30 was the last day to redeem. And it is obvious that when you buy something from a Spanish company, that means Madrid time. It is obvious).
• You had no restriction how to use the Avios, no restriction on dates. Hotels, car hire, flights, upgrades, discounts, cinema tickets, wine,... many, many options. If you didn't get the Business flight you wanted, you weren't quick enough. I got the one I wanted. And many more too. Transfers to BA Executive Club and Avios UK are NOT considered redemptions according to Ib Plus T&Cs. The thing is, you knew that before as well.
• Iberia Plus promised that if you didn't redeem the Avios before 1st, they would remove them from your account. And that is what they have done. Exactly this. You redeem your promotional Avios on time. No problem. You didn't, Iberia Plus removed them.

I, as many other have done, spent the Avios following these simple conditions. And no problems at all.

flyersky1

I redeemed 90k miles as per the t&c on Iberia flights last night. The miles were still in my account. The timing was before midnight US EST (where I am located) but after midnight in Spain. Today I see a negative balance of -90k. This is extremely shady and unethical behavior, and potentially illegal. Since the t&c didn't specify a time zone, and since the miles were still in my account, it is preposterous to believe that I didn't meet them and for my account to go negative. To the apologists above - please spare me the judgement of why I waited until the last minute - this is none of your business and it is irrelevant to the case here. I agree that the promotion was generous, yet that doesn't give IB the right to engage in shady behavior, once they have decided to honor it.

Granite64

But IB is a Spanish company, so the Spanish timezone applies unless they would state some other timezone.

flyersky1

No it doesn't. Their frequent flyer program is targeted to US customers. Moreover, if the miles are still there, obviously that rule of yours is not true.

rrgg

ScienceTeacher

Yikes; this has become messy.

So my Iberia account had 90k in Avios go in, and 6k in Avios from Groupon. I made a redemption for 90k, and transferred the remaining 6k avios out to BA.

It seems to make the redemption Iberia took 84k in points from the bonus avios promo and 6k from the Groupon pile. Therefore I only redeemed "84k of the promo avios".

The call centre were pretty damn rude stating; "I should have read the rules" and hung up. These Avios were clearly treated as a separate balance which is a shame as when I made the redemption there was no clear way to make sure it was these Avios there used!

LupineChemist

Sounds like an IT issue. If you have time to wait for the 6k, I'd just write that you received 90k and redeemed 90k yet had avios taken away. Don't mention Groupon avios as they're irrelevant.

Yllanes

I agree, since it's a relatively small amount I would email and just say that you redeemed the full 90k. It seems better than trying to call several times.

MasterGeek

skywalkerLAX

Whoever redeemed or tried to redeem these points a day, an hour or even minutes before the deadline passed should give his head a serious shake. You can't honestly expect sympathy here on FT for such a totally idiotic move!?