Unable to connect to the system Scorer

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Old Oct 5, 18, 11:34 am
  #1  
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Join Date: Oct 2018
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Unable to connect to the system Scorer

Has anyone experienced the "Unable to connect to the system Scorer" error on IB for booking reward flights? I get all the way to the payment screen and when I "Pay Now" it returns me to the screen with the same error over and over. I've seen a few other posts about cases like this but can't seem to find any details on how they were solved.

I haven't been able to redeem avios for two weeks and have been in contact with Iberia through email, social and phone with no resolution.

I've tried multiple browsers in both private and normal windows, multiple devices, adding my second traveller as a beneficiary, attempting to book from the ES site vs. US and nothing works.

I'll likely resort to booking over the phone but for current and future bookings I'd really like to be able to use the site.

Last edited by DrBanner; Oct 5, 18 at 12:04 pm Reason: Adding details
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Old Dec 8, 18, 3:16 pm
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Join Date: Aug 2010
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I had this issue as well, but only for one day. I created my Iberia account, transferred in Chase points, and when I tried to pay for the award, I got the "Unable to connect to the system Scorer" error. It seems Iberia does remove the award seats from inventory temporarily (an hour or two it seems), so don't get too concerned. I was able to make payment and get the award booked online the next day. Maybe calling could get it done quickly, but I didn't want to deal with Iberia's renowned phone service
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Old Dec 10, 18, 9:39 am
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Same. I've had this issue once, tried again a few hours later, and it went through without any issue.
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Old Feb 23, 19, 1:46 pm
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Join Date: Feb 2019
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Hi, I am having the same issue. I have tried countless times and get the scorer error. I also called and it was zero help. Did this eventually work out for you, Dr Banner? I am at a complete loss.
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Old Feb 25, 19, 7:36 am
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Join Date: Dec 2018
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I had this issue all day yesterday as well. I tried again today and still get the same error. I have tried with Chrome, IE, and Firefox and on 3 separate Windows computers.

The flight I'm trying to book is a roundtrip ticket from DC to Ottawa operated by American Airlines. I called Iberia yesterday 4 different times and spoke to 3 different reps, all said that they do not see the reservation on their end because it is operated by American. Which makes no sense since I am using Avios. I explained to them that this is an award ticket. They insisted that award tickets operated by American cannot be booked from their side of the system... They suggested I call American. Which I did, and their reps were just as confused as I am as to why Iberia thinks I can book Iberia reward tickets by calling American. So this has been fun.
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Old Feb 26, 19, 8:57 am
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Join Date: Mar 2006
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I have been trying to create an Iberia Plus account for 2 days, in order to book an award trip. The registration page has not been working (error: "Oops…A connection error has occurred."). Not sure what my options are, and I'm afraid I'll lose the seat. However, when speaking to an Iberia Plus CSR, I'm also told that you can't transfer miles for 3 months after creating a new account. I had heard this is true for transferring BA Avios, but is it also true for Membership Rewards and Chase? Also, I've seen that transfers take 48 hours. Is this true? If so, will a CSR hold an award reservation?

TIA
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Old Feb 26, 19, 9:23 pm
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Join Date: Mar 2014
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Originally Posted by aviators99 View Post
I have been trying to create an Iberia Plus account for 2 days, in order to book an award trip. The registration page has not been working (error: "Oops…A connection error has occurred."). Not sure what my options are, and I'm afraid I'll lose the seat. However, when speaking to an Iberia Plus CSR, I'm also told that you can't transfer miles for 3 months after creating a new account. I had heard this is true for transferring BA Avios, but is it also true for Membership Rewards and Chase? Also, I've seen that transfers take 48 hours. Is this true? If so, will a CSR hold an award reservation?

TIA
No, you can transfer credit cards points straight away. The transfer can easily take 48 hours, though.

As to the registration problem, I can only suggest two things:

- Use a different browser
- Change the website to a different country. Just today I was trying to make a booking on the US page and I had some issues. I changed the country to Spain and it worked (although in my case it was a different issue and probably would have been solved by clearing cookies).
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Old Mar 2, 19, 7:00 am
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Join Date: Jan 2013
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tried to book bos-mad online yesterday, got error message to call in. Did so and received email confirmation but no etickets.. was told to call back in 2 hours. Did so and was asked for credit card number again....etickets were emailed while on phone.
Checked Iberia site and checkmy trip and everything was confirmed. I woke up this morning and checked Iberia site and there was an error message when retrieving reservation, logged into checkmytrip to see reservation was cancelled. No email from Iberia, so if I didn't check, would have thought everything was fine.
Called back i and was told "system error" and new etickets emailed to me while on phone again. Don't know what's going on, but will now be forced to check reservation often to see if it's still valid.
Iberia doesn't make it easy, but for 34K points business class to Mad, I will deal with it..
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Old Aug 11, 19, 5:47 am
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Join Date: Apr 2011
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Any recent data points? I’m dealing with same issue now and when I went back a second time to try and book, no success.

I wonder if a phone agent may be able to book through their system? Worth the phone fee if so.

Edit: Had nothing but frustration by calling in. Another flight became available and that one booked on IB.com without issue.

Last edited by slice; Aug 12, 19 at 7:43 am
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Old Aug 13, 19, 6:51 pm
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Join Date: Aug 2019
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PHEW, that was exhausting. I have been trying to book an AA flight from PHX to AUS with Iberia Avios for the past 24 hours lol. I know the seats are available because I checked AA website and BA website. I tried last night on safari and google chrome, got to the pay now page and was hit with the "Unable to connect to the system Scorer". Remember this, the cost of the flight on the Iberia website was showing 34,000 Avios and $40 in fees for 2 passengers. I thought it could also be a Credit card issue so figured i'd go to sleep and try again in the morning. Tried in the morning, and again the same error. Tried a different credit card, no luck. Decided to call and wow Iberia's phone service is awful too! The first few times i got bounced around and told to call back and tell the automated system something specific ("iberia plus" then "avios") to get to a different department because they couldn't transfer me directly, SOS. The first time i got to the Iberia plus Avios department the gentleman told me to use Firefox browser, tried that same error. Another rep told me their system is down right now so they can't book on the phone and to try again later, probably lies(it was, just getting me off the phone) but fine. Now I did some research and I find this thread and a few others, seeing some patterns here. waited til this afternoon called a couple more times, and somehow I got to only Spanish speaking reps, the 2nd one said their is a system error and to call back in 20 minute, more lies. Called again got a hold of an english speaker, she tells me to try to book on Iberia.com, I tell her I've tried multiple times, days, credit cards and internet browsers. She suggests calling American Airlines to book, knowing from my research and common sense, I tell her that won't work either. She then tells me, her system does not allow her to book AA flights for customers. So I ask to speak to a manager to see what else I can do or if I can get my Avios back, because i did have them transferred from my chase Ultimate Rewards. The games begin. I go back and fourth with her and she never connects me to a manager but does start asking me questions about my flight. She says again, she can't book this flight for me because it is operated by AA, its not possible to do on her system. So I request for the manager again. She asks more info on the flight, we keep going back and fourth and eventually she has all the info and puts me on hold for maybe 5 minutes. Comes back and says She can book it for 48,000 Avios... I didn't even comment on the fact that she said she couldn't do it but now she can amazing! I tell her no, I am on your website and I see the price 34k Avios + $40, and i had to give her the business a bit here because honestly it is ridiculous. Back onto hold I go. She comes back, and it was like deal or no deal, she doesn't even say how many Avios at first but says the taxes and fees are 60 Euros which is about $75. I was dumbfounded, I asked is this a negotiation?(It was come to find out, and I won! go me). I had to lay into her again and ask her what she isn't understanding, I'm not willing to pay more than what was shown on the website, I kept asking to speak to a manager. I'm on hold again and the 3rd time, she says 36 euros which is 40 dollars and 34,000 avios, let's make a freaking deal lady! But wait there's more, I give her my credit card info to complete the transaction, back on hold for 10 minutes. She returns and says my card was declined please call the bank to approve the transaction, I didn't really believe her because it is a travel card and I was in Europe literally last week and used it in 5 different countries with not one issue. But I sure as hell wasn't going to get off the phone with Iberia, call my bank only to have to them tell me there is no issue and go through this mess agin.. I had another credit card ready just in case, that one worked! Nightmare almost over. It appears my flight is booked on the checkmytrip app and on american airlines I was able to find my reservation pick my seat and add my TSA precheck number and Iberia charged my card. I see some people have said that they did get a confirmation number then a few days later it was cancelled, so if that happened to me I would not even be slightly surprised.

This is my first novel hope you all enjoy it. this is my first post on a thread like this as well. Just want to help people because it is confusing and a pain in the .... Moral of the story is call them and be relentless. I did read that allegedly you can book on Microsoft edge/ Interest explorer without issue, I did not get to try that but I honestly don't believe it would make a difference. happy hunting!
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