Impossible to book partners
Jul 20, 2018, 8:13 pm
#77
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,314
Folks know that IB parter awards are non-refundable miles, right? If you cancel, you don't get your miles back (you get taxes back).
Jul 21, 2018, 4:27 am
#79
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,802
One way tickets are available from Iberia, Iberia Express, Vueling, British Airways and Level. More information in this primer (see wiki)
Iberia Avios QnA
Iberia Avios QnA
Jul 21, 2018, 5:14 am
#81
Join Date: Jun 2018
Posts: 30
Is anyone else having trouble calling Iberia to book tickets?
I dial +34 901 201 214 (number is from Iberia website) to call the Spain call center but there is no answer.
Then I dial +1 800 772 4642 (number from Iberia website) to call the American call center but also I get no answer.
Did they block my number? haha I don't have another way to call because I am using Skype (but I have enough Skype credits)
Just curious if anyone else is having issues.
I dial +34 901 201 214 (number is from Iberia website) to call the Spain call center but there is no answer.
Then I dial +1 800 772 4642 (number from Iberia website) to call the American call center but also I get no answer.
Did they block my number? haha I don't have another way to call because I am using Skype (but I have enough Skype credits)
Just curious if anyone else is having issues.
Jul 21, 2018, 5:21 am
#82
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,802
Jul 21, 2018, 5:25 am
#83
Join Date: Aug 2015
Programs: MPC SL
Posts: 110
Jul 21, 2018, 5:40 am
#84
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,802
There is positive feedback in the other threads for those calling +44 203 684 3774 and when the IVR kicks in saying "Iberia Plus booking". I would hope that "Book with Avios" would also work but I haven't seen a report on that. This number works with Skype.
Jul 21, 2018, 6:01 am
#85
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,802
Jul 21, 2018, 7:56 am
#87
Join Date: Jun 2018
Posts: 30
Crazy and so frustrating. I can see the JAL availability on the BA and JAL website. I really wish I could transfer these Avios to BA....
If anyone else gets through and can talk to a Iberia agent, please comment about what number you called and how you did it.
Thanks!
Jul 21, 2018, 10:34 am
#88
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
While partner booking is working again for me, I think the site now frowns on you running multiple searches in a short period of time (like checking consecutive days quickly)
Prior to every search now I'm required to complete a captcha and after about 20 searches I get an 'unavailable' error that requires waiting about 15 minutes before I can search again.
Prior to every search now I'm required to complete a captcha and after about 20 searches I get an 'unavailable' error that requires waiting about 15 minutes before I can search again.
Jul 21, 2018, 8:11 pm
#89
Join Date: Jul 2011
Programs: QF Plat, VA Plat, BA Gold
Posts: 528
Has anyone been able to book and ticket a partner award online?
I tried booking a simple rt QF redemption via IB. Points taken out of account, but payment yielded an error message. I then called IB up and they said that there is a 'problem' with the website and that the points should re-credit in 24 hours. No pending transaction on my credit card, and no issues with my CC that I know of.
We all know how bad the IB website is .. so I really don't trust the points to be recredited!
I tried booking a simple rt QF redemption via IB. Points taken out of account, but payment yielded an error message. I then called IB up and they said that there is a 'problem' with the website and that the points should re-credit in 24 hours. No pending transaction on my credit card, and no issues with my CC that I know of.
We all know how bad the IB website is .. so I really don't trust the points to be recredited!
Last edited by corporate-wage-slave; Jul 22, 2018 at 1:12 am Reason: Rule 16