Impossible to book partners

Old Jul 17, 18, 12:07 pm
  #31  
 
Join Date: Jul 2018
Posts: 129
I have the same issue. I had to book my flights with just Iberia metal, and will now have to book a separate positioning flight to Chicago. Not the end of the world, but it is annoying.
quitecryptic is offline  
Old Jul 18, 18, 6:22 am
  #32  
 
Join Date: Jun 2016
Programs: Flying Blue, Avis Preferred
Posts: 2
Same here. Cannot book tickets with Avios at partner airlines. New Iberia plus account. Called Iberia and the lady said that they are no longer allowed to book award tickets on partner airlines ... This makes the avios I got during the promo quite useless.
flyair is offline  
Old Jul 18, 18, 6:26 am
  #33  
Original Poster
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,316
Not allowed to book awards tickets???? Really?
frenchft is offline  
Old Jul 18, 18, 6:45 am
  #34  
 
Join Date: Aug 2015
Programs: MPC SL
Posts: 110
It sucks.... but has anyone tried booking hotels? At least can get something out of the Avios if I can't find myself on any IB flights?
imnewhere is offline  
Old Jul 18, 18, 7:05 am
  #35  
 
Join Date: May 2005
Posts: 6
IT issues

I called their UK number because the US number wasn’t working and was told it was an IT issue that would be fixed in a few days.
stwaldman is offline  
Old Jul 18, 18, 8:20 am
  #36  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Gold
Posts: 1,716
Originally Posted by imnewhere View Post
It sucks.... but has anyone tried booking hotels? At least can get something out of the Avios if I can't find myself on any IB flights?
Doesn't work, have already tried to book online. Called them, they can't book hotels using Avios over the phone.
Schwann is offline  
Old Jul 18, 18, 8:29 am
  #37  
 
Join Date: Jul 2018
Posts: 129
Some have reported HUCA until you get an agent who can do it.

If you don't want to go through with that you will have to wait until they fix it
quitecryptic is offline  
Old Jul 18, 18, 9:00 am
  #38  
 
Join Date: Sep 2012
Programs: Krisflyer Gold
Posts: 1,286
Originally Posted by Schwann View Post
Doesn't work, have already tried to book online. Called them, they can't book hotels using Avios over the phone.

Yep same - has anyone tried calling 02036843774 in the UK?

Seems to be like they've tried to do some behind the scenes work to ringfence these somewhat, but it's gone wrong or miscommunicated just exactly how much they were supposed to be ringfenced!!
sammyg901 is offline  
Old Jul 18, 18, 9:29 am
  #39  
 
Join Date: Aug 2013
Posts: 131
Where does the error message pop up during the online booking process please? I have a old account and am able to search and find AA award space and click view and see the Avios total and tax/fee price. Does it error out before or after this? Thanks so much!
schwimmair is offline  
Old Jul 18, 18, 9:36 am
  #40  
 
Join Date: Mar 2009
Location: DEN / CGK
Programs: UA 1K, AS MVPG 75K, Marriott Gold, Hertz PC
Posts: 1,534
Originally Posted by schwimmair View Post
Where does the error message pop up during the online booking process please? I have a old account and am able to search and find AA award space and click view and see the Avios total and tax/fee price. Does it error out before or after this? Thanks so much!
It errors when trying to view the price.
pushmyredbutton is online now  
Old Jul 18, 18, 9:43 am
  #41  
 
Join Date: Aug 2012
Location: SFO
Posts: 615
Originally Posted by schwimmair View Post
Where does the error message pop up during the online booking process please? I have a old account and am able to search and find AA award space and click view and see the Avios total and tax/fee price. Does it error out before or after this? Thanks so much!
Errors out exactly after this. I can see the AA flights, can't get a price for them.
beagleflyer1977 is offline  
Old Jul 18, 18, 11:00 am
  #42  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Gold
Posts: 1,716
Originally Posted by sammyg901 View Post
Yep same - has anyone tried calling 02036843774 in the UK?

Seems to be like they've tried to do some behind the scenes work to ringfence these somewhat, but it's gone wrong or miscommunicated just exactly how much they were supposed to be ringfenced!!
They can't book hotels using Avios over the phone, I already tried it.
Schwann is offline  
Old Jul 18, 18, 11:11 am
  #43  
 
Join Date: Apr 2016
Location: BER (awaiting opening!) / POZ
Programs: BA, IB, LH, U2
Posts: 34
I have an Old Account. Promotion Avios posted, and I have used them all up for an IB metal trip in 2019.

Now trying to price up an RJ return and I get as far as selecting the flights - then clicking on "View" brings up the same error message mentioned here already.
I can see the price for the same RJ return on ba.com
Is there a way to know whether the cash element will be materially less using IB?
zsalya_fly is offline  
Old Jul 18, 18, 11:58 am
  #44  
 
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 2,985
I can't even book IB flights online for redemptions. Get to "view prices" with plenty of availability showing and I get an error message. Old IB Plus account.
bisonrav is offline  
Old Jul 18, 18, 12:26 pm
  #45  
 
Join Date: Jan 2014
Posts: 38
I've also found even booking Iberia with new account set up with finally awarded promos get the error code. These are full on direct JFK-MAD no stop no other partner or subsidiary of Iberia.
iletired is offline  

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