Unable to select seat (Business redemption)

Old Jul 8, 18, 10:31 am
  #1  
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Join Date: Aug 2015
Location: Happily back in Lancashire :D
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Unable to select seat (Business redemption)

I decided in the end to spend some of my 90k promo Avios on a trip to Israel.

The Iberia website worked flawlessly and I am correctly ticketed in Business MAD-TLV (one-way) and TLV-MAD (one-way) next June.

Weirdly enough though, when I go to choose my seat in either direction, no seat map is available. It only lets me express a preference for window or aisle... ditto if I try to manage the reservation via the Qantas or RJ sites

Is this normal ? Is there a workaround ?

EDIT: If I try from the link in my booking confirmation email, I get:

"The seat map request failed because an error occurred during the processing. Check the log or the suberror for more information. (8700 [96])"
P.S. Booked via my IB+ account, so I have no status...
OverTheHorizon is offline  
Old Jul 8, 18, 9:29 pm
  #2  
 
Join Date: Apr 2016
Location: Argentina
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Posts: 41
I think it depends on the route.
For some reason I can select seats on some reservations, but not on all of them.
I just called IB and they assigned the seats for me.
SPiKA85 is offline  
Old Jul 9, 18, 1:53 am
  #3  
 
Join Date: May 2013
Location: MAD
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When are you flying? They will sell the seats well before they have loaded the seat map.
LupineChemist is offline  
Old Jul 9, 18, 3:17 am
  #4  
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Originally Posted by LupineChemist View Post
When are you flying? They will sell the seats well before they have loaded the seat map.
Not until June 2019 so it's just me being super-organised

I have put a note in my calendar to check again in a month...
OverTheHorizon is offline  
Old Jul 9, 18, 4:01 am
  #5  
 
Join Date: Jul 2009
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IB releases seatmaps about 10 months out.
BA6501 is offline  
Old Jul 9, 18, 11:30 am
  #6  
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Originally Posted by BA6501 View Post
IB releases seatmaps about 10 months out.
That would certainly explain it
OverTheHorizon is offline  
Old Jul 13, 18, 5:23 pm
  #7  
 
Join Date: Mar 2009
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Originally Posted by BA6501 View Post
IB releases seatmaps about 10 months out.
Thanks for this...I'm having the same issue for an award booking for June 2019, and when I called IB was only able to tell me that "it says and update is in progress...try again later."
lobo411 is offline  
Old Jul 23, 18, 8:56 am
  #8  
 
Join Date: Mar 2009
Location: LAX
Posts: 2,716
This worked perfectly. The seat map opened up at exactly T-330 days and I was able to select a seat. Thanks!
lobo411 is offline  

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