Unable to select seat (Business redemption)
 

I decided in the end to spend some of my 90k promo Avios on a trip to Israel.

The Iberia website worked flawlessly and I am correctly ticketed in Business MAD-TLV (one-way) and TLV-MAD (one-way) next June.

Weirdly enough though, when I go to choose my seat in either direction, no seat map is available. It only lets me express a preference for window or aisle... ditto if I try to manage the reservation via the Qantas or RJ sites :(

Is this normal ? Is there a workaround ?

EDIT: If I try from the link in my booking confirmation email, I get:

"The seat map request failed because an error occurred during the processing. Check the log or the suberror for more information. (8700 [96])"
P.S. Booked via my IB+ account, so I have no status...

I think it depends on the route.
For some reason I can select seats on some reservations, but not on all of them.
I just called IB and they assigned the seats for me.

When are you flying? They will sell the seats well before they have loaded the seat map.

Not until June 2019 so it's just me being super-organised :D

I have put a note in my calendar to check again in a month... :rolleyes:

IB releases seatmaps about 10 months out.

That would certainly explain it :D

Thanks for this...I'm having the same issue for an award booking for June 2019, and when I called IB was only able to tell me that "it says and update is in progress...try again later."

This worked perfectly. The seat map opened up at exactly T-330 days and I was able to select a seat. Thanks!