Problems updating/viewing IB Plus contact details / address
Jul 4, 2018, 4:07 pm
#1
Original Member
Original Poster
Join Date: May 1998
Location: New York City
Posts: 3,505
Problems updating/viewing IB Plus contact details / address
Hello all
I’ve had an IB account for a year or so with zero balance. I participated in the promo but no points yet and IB account definitely on the bookings. I am trying to determine which address I have on my IB profile but whenever I try to log on to the personal details section on the IB website, it prompts me to log in again and again. The password is correct as I view my balance. I’ve tried different browsers. No love!
I’ve had an IB account for a year or so with zero balance. I participated in the promo but no points yet and IB account definitely on the bookings. I am trying to determine which address I have on my IB profile but whenever I try to log on to the personal details section on the IB website, it prompts me to log in again and again. The password is correct as I view my balance. I’ve tried different browsers. No love!
Nov 1, 2018, 5:27 pm
#6
Join Date: Nov 2018
Posts: 3
*Bump* I have the exact same issue - can't get onto the update personal details page, it logs you out every time and when you re log in, it takes you to some other page and when you go to the update personal details, it logs you out again. The forever loop of uselessness.
Is anyone able to successfully update their personal/contact details on the IB Plus profile page or has anyone had this issue and got a work around. I have the same issue on both mine and my wife's accounts.
Is anyone able to successfully update their personal/contact details on the IB Plus profile page or has anyone had this issue and got a work around. I have the same issue on both mine and my wife's accounts.
Nov 15, 2018, 12:57 pm
#8
Join Date: Jul 2001
Posts: 3,973
My issue isn't quite the same, but it's in the same category. They show my date of birth off by a year. After some back and forths (including making the change myself on the site, but it doesn't stick the next time), I emailed a scan of my passport to the clasica address on Oct. 30, and there's no acknowledgment or change. How long should I expect for it to be fixed, and what do I do after a certain time with no change?
