Anyone else had their account blocked?

Old Jul 2, 18, 11:38 pm
  #31  
 
Join Date: Feb 2015
Posts: 19
Here's a work around for the lock-out.
  1. If you have not already done so, download the Iberia app
  2. Use the option Have you forgotten your PIN from the app (from the app, not from the web)
  3. You will receive a new pin by email.
I just tired this and it works and the email comes really quick. I changed the pin again after logging in, just for good measure.
MrM2016 likes this.
RyanPerkins is offline  
Old Jul 3, 18, 12:42 am
  #32  
 
Join Date: Nov 2017
Programs: BAEC Silver
Posts: 24
Originally Posted by RyanPerkins View Post
Here's a work around for the lock-out.
  1. If you have not already done so, download the Iberia app
  2. Use the option Have you forgotten your PIN from the app (from the app, not from the web)
  3. You will receive a new pin by email.
I just tired this and it works and the email comes really quick. I changed the pin again after logging in, just for good measure.
I did exactly the same, can now get back in but as you say still no Avios
davm666 is offline  
Old Jul 3, 18, 12:43 am
  #33  
 
Join Date: May 2016
Location: Bay Area, CA
Programs: Marriott/SPG Gold
Posts: 10
Originally Posted by RyanPerkins View Post
Here's a work around for the lock-out.
  1. If you have not already done so, download the Iberia app
  2. Use the option Have you forgotten your PIN from the app (from the app, not from the web)
  3. You will receive a new pin by email.
I just tired this and it works and the email comes really quick. I changed the pin again after logging in, just for good measure.
That worked, thank you! ^
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Old Jul 3, 18, 3:49 am
  #34  
 
Join Date: Dec 2016
Programs: Marriott Titanium, IHG Spire Elite, Hilton Gold, United Silver, BA Bronze
Posts: 250
App pin reset also worked for me.
MrM2016 is online now  
Old Jul 3, 18, 6:15 am
  #35  
Original Poster
 
Join Date: Apr 2017
Posts: 14
Not for me. I just get a message saying "You entered a not valid Iberia Plus number"
dangle is offline  
Old Jul 3, 18, 6:27 am
  #36  
 
Join Date: Jan 2018
Location: PDX
Programs: UA Platinum. SPG/Marriott Hilton all gold
Posts: 14
App PIN reset worked for me as well
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Old Jul 3, 18, 9:05 am
  #37  
 
Join Date: Dec 2005
Location: Japan
Posts: 5,544
Originally Posted by pdx1 View Post
App PIN reset worked for me as well

Great. Worked for me! Thanks a million.
Exleftseat is offline  
Old Jul 3, 18, 10:22 am
  #38  
 
Join Date: Apr 2017
Posts: 284
Resetting the PIN may not address the issue. Iberia had flagged the account because it is new and they want to ensure its not a scam account. Changing the PIN doesn't mean you are cleared on their end and validated.
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Old Jul 3, 18, 10:25 am
  #39  
 
Join Date: Dec 2005
Location: Japan
Posts: 5,544
Originally Posted by brody24 View Post
Resetting the PIN may not address the issue. Iberia had flagged the account because it is new and they want to ensure its not a scam account. Changing the PIN doesn't mean you are cleared on their end and validated.
Obviously I have no problem verifying my identity if required, but I certainly hope resetting the PIN was all that's needed.
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Old Jul 3, 18, 10:28 am
  #40  
 
Join Date: Apr 2017
Posts: 284
Originally Posted by Exleftseat View Post
Obviously I have no problem verifying my identity if required, but I certainly hope resetting the PIN was all that's needed.
The point is that you likely still need to send the passport pic / rectification form. I wouldn't delay in doing that just because you can access account now
brody24 is offline  
Old Jul 3, 18, 11:32 am
  #41  
 
Join Date: Jun 2018
Posts: 1
My question is to those who took advantage of this promo, have older accounts and are able to log in: Have your bonus Avios points been credited to your account yet?

I'm having the same problem as many others: Can't log in. "An error occurred at login" message. I created my account last week (June 22nd) and purchased 10 tickets during the promo.
Forest412 is offline  
Old Jul 3, 18, 2:19 pm
  #42  
AOH
 
Join Date: Aug 2017
Posts: 50
Tried the app last night and didn't work. Account still locked. I'm afraid I won't find any seats available by the time they unlock the accounts.
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Old Jul 3, 18, 5:08 pm
  #43  
 
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,123
I am still getting "An error has occurred in the Login."

Has anyone successfully fixed this yet?
adambadam is offline  
Old Jul 3, 18, 5:25 pm
  #44  
 
Join Date: Jan 2018
Posts: 5
My Case

I have the two sides, on one side my account was created long time ago, it is working well and the Avios are already credited. But on the other side, my girlfriend has a new account opened the last weekend, she had the same issue with the "An error has occurred in the login", she called Iberia and they sent a PIN reset email, now the account is accesible. They also told her that they did not expect such much people taking advantage of the promotion, and that she has to wait until friday for getting her Avios. If they are still not credited on friday, she has to call again. If there is any strange situation with her account verification, the specific Iberia area will email her and tell her the next steps.

This is all the info I have until now, I hope we will all get our Avios !
Piaxa is offline  
Old Jul 3, 18, 5:28 pm
  #45  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 236
Originally Posted by adambadam View Post
I am still getting "An error has occurred in the Login."

Has anyone successfully fixed this yet?
Me too , it is not resetting my account , infact the customer service person could not even recognize my account, looks like they have wiped me from their system after taking my money
tdot_guy is offline  

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