TLVtraveler

I can still login to my account but had it for a couple of years with some minor activity.

Can someone who had his/her account blocked try and make a new account with the same email address? If the system will allow you to register with the same email address then your account is deleted for sure otherwise who knows, can be anything from bad IT to account blocking.

Mike21NJ

My account was blocked. I understood it to be on purpose by Iberia as they may have had a security breach and I was asked to submit a form, including identifying materials (I used a passport) via their email address. I received a response back with a new PIN to unlock my account but it does not work. Now, trying to contact someone to resolve and calls to the 800.772.4642 number (2 of them made now) result in the person saying this is the wrong department, you need to call 800.772.4642. I am not sure where to go next. Anyway, outside of any short-term system issue, they do appear to have blocked accounts for security reasons in some cases.

UKTraveller4Fun

Seems to be any new accounts created for the promo have been blocked and they want a form with ID emailed to them to prove identity before unblocking them. Flights booked still contain the IB number but seems they are maybe thinking people created a second account to book extra flights so want to confirm the accounts and genuine and within their T&C's! This in itself seems reasonable, what is frustrating is the fact it takes a lot of effort to find that out and then email the forms to them and wait for a reply!

rubiohiguey

Trying to see what's going on with the login error, I just spoke with IP+ agent in Mexico, she told me after reviewing my recently created IP+ account numbers that the accounts were locked. Wow.

swingaling

What email address do we send that to?

samwise6222

My account that's 11 months old is working fine.

Billiken

Both accounts are fine (one older, one new)

YMMV

Surface Interval

Mine seemed locked earlier this afternoon, but is working ok now. Might just be a glitch. Suggest waiting.

CDKing

I created mine in November because some blog post said i could get better deals sending my BA to IB so I'm open still. I learned in the past its generally a good idea to sign up for accounts even if you have no plan on flying the airline just in case. Well this is one example why.

bladel

My account is locked. I tried changing the PIN and received a notification the account is blocked for "security reasons." I created the account last Friday.

twilson1995

just got off the phone from a rather lengthy phone call to iberia plus and he assured me that they've locked some accounts to update the accounts and add the promo avios to over the next few days and that 2-3 days should be back to normal with them all in there.

also had 2 out of the 10 bookings i made non recognisable on the manage my booking page which where all working fine when i checked a few days ago. but they're all sorted now and just a waiting game by the sounds of it.

thats the 2nd lengthy call I've made to them now regarding this promo in the last 7 days as they wiped all my bookings of my IB plus number last monday even though they were all in there at booking and in the confirmation emails

i made my IB plus account the day before i booked but think I'm one of a few people who actually intend to fly everything i booked haha

brody24

I was told the block was specifically because they need to verify information beforehand. They said they can only unlock it once I send in pic of passport to confirm identity info. They obviously dont want to pay out Avios for people who made up fake passport info and created 10 accounts for fake people.

donotblink

I made my account back in March of this year. I bought the ten tickets two weeks ago. I'm not locked out of my account, but I don't see the 90k points posted yet. :-/

Travelin_the_world

I contacted Iberia plus and they told me that to unlock my account I needed to send an email to
[email protected]. Then I needed to follow this format for the email:

Subject: write down my IB + account number
Content:
Write down I want to recover my IB+ account. Then enter the number.
My full name is…..

Then wait 72 hours for them to reply but he said it could be faster.

flyerRich22

called iberia they sent me an email link and changed the pin. now works fine. no Avios tho