Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jan 29, 2019, 3:48 pm
#2956
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,205
Don't expect much help from IB+ if you want to change your AA flights to a different date. Even with a weather waiver you might end up with an agent repeating "no changes on AA rewards" ad infinitum.
I personally would see what AA could do about moving to a future date - you might get lucky and end up in a revenue fare bucket. Otherwise take the refund and cross your fingers. You could move them immediately to BAEC like others did during the autumn (and deal with a negative balance later, if it happens).
I personally would see what AA could do about moving to a future date - you might get lucky and end up in a revenue fare bucket. Otherwise take the refund and cross your fingers. You could move them immediately to BAEC like others did during the autumn (and deal with a negative balance later, if it happens).
Probably jinxing it by saying so, but so far so good for today. Everything has been on time so far, one flight left. The AA agent at the airport did need to fix my ticket as AA customer service didn't rebook me properly from my cancelled flight, but that was not a time consuming process.
Feb 1, 2019, 10:48 pm
#2957
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,304
The rules say no changes are allowed after Dec 1, 2018.
That said, it might be possible to change the date of the flight, as long as the routing etc. stays the same.
Any other changes would require canceling and booking again. With regular award bookings, it can easily take 2 weeks to get the Avios back to make a new booking, so this seems to be a manual process, which means they'll probably see that it's promotional Avios and would refuse to refund the Avios. I wouldn't risk that.
That said, it might be possible to change the date of the flight, as long as the routing etc. stays the same.
Any other changes would require canceling and booking again. With regular award bookings, it can easily take 2 weeks to get the Avios back to make a new booking, so this seems to be a manual process, which means they'll probably see that it's promotional Avios and would refuse to refund the Avios. I wouldn't risk that.
Feb 6, 2019, 10:43 am
#2958
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
I booked two ORD-MAD J awards using the promo miles for this fall. We've decided our actual final destination will be Rome. I am assuming Iberia will NOT allow me to add a MAD-FCO segment to this promo award. Has anyone else had any different results on something like this?
If we end up booking MAD-FCO on a separate ticket will IB check our bags all the way through ORD-MAD-FCO? We'd probably book around a 4hr connection to make sure we had enough time.
Thanks!
If we end up booking MAD-FCO on a separate ticket will IB check our bags all the way through ORD-MAD-FCO? We'd probably book around a 4hr connection to make sure we had enough time.
Thanks!
Feb 6, 2019, 10:47 am
#2959
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
I booked two ORD-MAD J awards using the promo miles for this fall. We've decided our actual final destination will be Rome. I am assuming Iberia will NOT allow me to add a MAD-FCO segment to this promo award. Has anyone else had any different results on something like this?
If we end up booking MAD-FCO on a separate ticket will IB check our bags all the way through ORD-MAD-FCO? We'd probably book around a 4hr connection to make sure we had enough time.
Thanks!
If we end up booking MAD-FCO on a separate ticket will IB check our bags all the way through ORD-MAD-FCO? We'd probably book around a 4hr connection to make sure we had enough time.
Thanks!
Feb 8, 2019, 3:53 pm
#2962
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,103
Feb 8, 2019, 11:16 pm
#2963
Join Date: Feb 2008
Posts: 36
Feb 9, 2019, 3:40 am
#2964
Join Date: Apr 2011
Location: LEJ
Programs: BA GGL IHG PlatAMB HH Dia
Posts: 343
Feb 9, 2019, 12:23 pm
#2966
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
Feb 9, 2019, 12:49 pm
#2967
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Has anyone canceled award flights booked for promo Avios and received their Avios back?
I have a flight MAD-GRU that I would like to cancel - but if I really can’t get my Avios back (I know that’s what the T&C say, but we also no Iberia’s IT), then I’d rather move that flight instead of cancel it.
I have a flight MAD-GRU that I would like to cancel - but if I really can’t get my Avios back (I know that’s what the T&C say, but we also no Iberia’s IT), then I’d rather move that flight instead of cancel it.
Feb 9, 2019, 1:08 pm
#2968
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
Has anyone canceled award flights booked for promo Avios and received their Avios back?
I have a flight MAD-GRU that I would like to cancel - but if I really can’t get my Avios back (I know that’s what the T&C say, but we also no Iberia’s IT), then I’d rather move that flight instead of cancel it.
I have a flight MAD-GRU that I would like to cancel - but if I really can’t get my Avios back (I know that’s what the T&C say, but we also no Iberia’s IT), then I’d rather move that flight instead of cancel it.
Feb 11, 2019, 3:45 am
#2970
Suspended
Join Date: Jan 2019
Posts: 123