Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Dec 3, 2018, 9:32 am
#2851
Join Date: Oct 2010
Location: USA
Programs: AA Exec Plat, Delta Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 197
I also see that Iberia removed all the points I got from the promotion even though I booked some tickets last minute (and those went through). It was already past midnight Spain time when I booked (I got the time zone mixed up by an hour). This is similar to what people above said.... Terrible ...
Dec 3, 2018, 4:50 pm
#2852
Join Date: Aug 2012
Location: LAX,BUD
Programs: AA EXP,SPG G
Posts: 249
Had to move out my points as I couldn't find availability for the dates I need to be in Europe next year. Had to do IB->Avios->BA because of household account transfer snafu. I wonder what happens if I transfer it back to another IB account I have with 0 miles? Obviously IB account 1 has a -90000 balance....
Dec 3, 2018, 5:05 pm
#2853
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
Had to move out my points as I couldn't find availability for the dates I need to be in Europe next year. Had to do IB->Avios->BA because of household account transfer snafu. I wonder what happens if I transfer it back to another IB account I have with 0 miles? Obviously IB account 1 has a -90000 balance....
Dec 4, 2018, 1:24 am
#2854
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
But it's definitely a massive red flag to shut down an IB+ account, open a new one, and then populate it with all of the identical details necessary to match up with a BAEC or AerLingus account. HHA has a bit extra attention paid to it I imagine because of the occasional fraudulent addition of "household members" who aren't actually resident at the same address.
The safest thing I can think of is to spend all existing Avios-based accounts down to zero and to start over from scratch with all brand new accounts using different postal / e-mail addresses.
Dec 4, 2018, 2:51 pm
#2855
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 990
I don't know why I didn't get the email y'all did requesting copy of ID...but if it's a "general" email and not passenger specific if somebody would forward me the email I'd appreciate. Would like to reply on it to send in our info. Will of course remove senders email. PM me for email address if anybody can help.
Dec 9, 2018, 6:27 am
#2856
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
When changing a booking (same route, just a different day), do you know if it's possible to also change the passenger information to somebody else? I mean without canceling and creating a new booking.
Dec 9, 2018, 12:31 pm
#2857
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
It would be a great scam - Book reward tickets in J, find a third party willing to pay cash for the flight, then the member calls to change the name on the reservation.
Even though that might not be your intention, no airline is going to open that loophole.
Dec 9, 2018, 12:35 pm
#2858
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
As far as I know, SAS and Norwegian actually allow that, with revenue tickets at least. The name change fee is quite low, too. I believe it's a 50$ flat fee or so.
Anyway, I have MAD-NRT booked for Thursday in J and I just realized it would be quite stressful since we'll also be flying MAD-MDE a week later, and then BOG-MAD a week after that, all in J (love this promo).
So we'd like to postpone our MAD-NRT flight and availability would coincide with my brother's birthday.
But I guess I'll just have to go with my SO then.
Anyway, I have MAD-NRT booked for Thursday in J and I just realized it would be quite stressful since we'll also be flying MAD-MDE a week later, and then BOG-MAD a week after that, all in J (love this promo).
So we'd like to postpone our MAD-NRT flight and availability would coincide with my brother's birthday.
But I guess I'll just have to go with my SO then.
Dec 10, 2018, 8:55 am
#2860
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
There are still seats available before November, too.
I have flown MAD-NRT in Y and NRT-MAD on IB before. It’s very nice, typical Iberia. I really like them.
I have flown MAD-NRT in Y and NRT-MAD on IB before. It’s very nice, typical Iberia. I really like them.
Dec 11, 2018, 4:59 pm
#2861
Join Date: Jul 2018
Posts: 183
Do I need to check in for the flights I booked for the promo? (not flying them)
I don't want to make things more annoying for the flight crew (trying to find me or something), but I also don't want to somehow lose the 9000 avios (putting my account negative I guess)
I don't want to make things more annoying for the flight crew (trying to find me or something), but I also don't want to somehow lose the 9000 avios (putting my account negative I guess)
Dec 11, 2018, 5:05 pm
#2862
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Do I need to check in for the flights I booked for the promo? (not flying them)
I don't want to make things more annoying for the flight crew (trying to find me or something), but I also don't want to somehow lose the 9000 avios (putting my account negative I guess)
I don't want to make things more annoying for the flight crew (trying to find me or something), but I also don't want to somehow lose the 9000 avios (putting my account negative I guess)
Dec 12, 2018, 1:35 am
#2863
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
As I am already in negative territory, I cancelled the 3 refundable tickets that I booked as part of the promo, in the hope that the canx charge would be less than the cheap flights. I had to call up to cancel and was variously told the fee would be €30 and £30. It turns out that the charge was only £15 per ticket, so a few £ cheaper than the cheapo non-refundables.
Dec 13, 2018, 8:55 pm
#2864
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
I called Iberia to verify that I can cancel the booking and be refunded the points., they said I had 24 hours if I paid in dollars. I wonder if this will reset the clock on the points since they are redeposited. I guess this is another angle but not sure if the whole $205 in taxes plus 44k avios are worth it in economy.
Dec 15, 2018, 12:33 am
#2865
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Or a guess on what might happen? I am thinking my avios would probably not be removed at this stage but it is still a risk?