Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Nov 30, 2018, 9:26 pm
#2821
Join Date: Nov 2010
Location: WAS
Programs: UA
Posts: 232
Is anyone else getting a error like the below when trying to book on IB website? any ideas on how to avoid?Card refused
Your payment card has been refused
We have detected a possible improper use of your payment card. For your security we have not allowed the completion of the sale online with this payment card. .
If you wish you can go to one of our offices [Open in a new window]to make the booking and purchase
Your payment card has been refused
We have detected a possible improper use of your payment card. For your security we have not allowed the completion of the sale online with this payment card. .
If you wish you can go to one of our offices [Open in a new window]to make the booking and purchase
Dec 1, 2018, 4:21 am
#2824
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
I honestly can't believe it. Seems like they indeed got everyone's redemptions right, even including refunds.
Of our eight accounts, those who did redeem all promo Avios through IB, the account balance shows 0.
Those who didn't use up all promo Avios, but instead transferred them to Avios.com/BA, show a (correct) negative balance now.
Of our eight accounts, those who did redeem all promo Avios through IB, the account balance shows 0.
Those who didn't use up all promo Avios, but instead transferred them to Avios.com/BA, show a (correct) negative balance now.
Dec 1, 2018, 4:59 am
#2825
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
I honestly can't believe it. Seems like they indeed got everyone's redemptions right, even including refunds.
Of our eight accounts, those who did redeem all promo Avios through IB, the account balance shows 0.
Those who didn't use up all promo Avios, but instead transferred them to Avios.com/BA, show a (correct) negative balance now.
Of our eight accounts, those who did redeem all promo Avios through IB, the account balance shows 0.
Those who didn't use up all promo Avios, but instead transferred them to Avios.com/BA, show a (correct) negative balance now.
Dec 1, 2018, 5:33 am
#2826
Join Date: Nov 2018
Posts: 6
I transferred to EC cause I Was going to get a one way ticket.
2 hours later, I transferred back to IB and reedemed a flight.
today it shows -27.000 avios. Exactly the same amount I have transferred before to EC. They probably didnt see the avios were back to IP I think
oh well, gonna have to call them
2 hours later, I transferred back to IB and reedemed a flight.
today it shows -27.000 avios. Exactly the same amount I have transferred before to EC. They probably didnt see the avios were back to IP I think
oh well, gonna have to call them
Dec 1, 2018, 6:30 am
#2828
Join Date: Nov 2014
Posts: 508
Two Iberia account data points. In each case the full 90k was initially transferred to BA. Then in each case the full 90k was transferred back from BA to IB. Then in each case the full 90k were redeemed for tickets on the Iberia site.
Not seeing any negative balances... yet. I know there was concern about whether IB would still count avios redeemed after being transferred back in to IB from BA / Avios as "promotional avios".
Got some really solid redemptions out of this. Good luck to everyone!
Not seeing any negative balances... yet. I know there was concern about whether IB would still count avios redeemed after being transferred back in to IB from BA / Avios as "promotional avios".
Got some really solid redemptions out of this. Good luck to everyone!
Dec 1, 2018, 6:43 am
#2829
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,207
I just got the TPs and Avios for the first flight for which I did OLCI earlier this week. We will see how the rest turn out ......
Dec 1, 2018, 8:38 am
#2830
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 230
5/31/19Ib6174 Sfo - Mad ( San Francisco - Madrid ) Class : uFlights-51,00012/1/18Bonus For Purchasing At Iberia.com - Special T&cs ApplyOther services-90,00012/1/18Combine My AviosOther services-40,00011/30/18Transfer From Chase Ultimate RewardsFinance1,0007/3/18Bonus For Purchasing At Iberia.com - Special T&cs ApplyOther services90,000
Dec 1, 2018, 9:03 am
#2832
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
Perhaps those who do not have the full information should not set themselves up as omniscient gurus, giving inaccurate (and censorious) advice.
I just got the TPs and Avios for the first flight for which I did OLCI earlier this week. We will see how the rest turn out ......
I just got the TPs and Avios for the first flight for which I did OLCI earlier this week. We will see how the rest turn out ......
You already got a massive amount of Avios for peanuts, but that was not enough for you?
Dec 1, 2018, 9:33 am
#2833
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
Is anyone at -90K now? I transferred in 10K and did a 100K redemption before the deadline (so had zero in my account) -- of course now I have -90K....
Dec 1, 2018, 10:17 am
#2834
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 230
Was your flight on Iberia or its group? or a partner? My statement shows the transaction date as the travel date. I am guessing they run a query from deposit to current date and if there are flight sector transactions amounting 90k or not. Clearly this transaction date is not right.
Dec 1, 2018, 10:28 am
#2835
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
Was your flight on Iberia or its group? or a partner? My statement shows the transaction date as the travel date. I am guessing they run a query from deposit to current date and if there are flight sector transactions amounting 90k or not. Clearly this transaction date is not right.