Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Nov 19, 2018, 3:46 pm
#2746
Join Date: Apr 2018
Posts: 262
If you have no way to spend them through IB, I would probably transfer, but not spend them.
Worst case would be that your IB account gets a negative balance and you can transfer them back to pay your "debt".
If you leave them in the IB account, they will be deleted.
In fact, if you have non-promo Avios in your IB account, I would definitely transfer them out. I don't trust IB to get this right.
Worst case would be that your IB account gets a negative balance and you can transfer them back to pay your "debt".
If you leave them in the IB account, they will be deleted.
In fact, if you have non-promo Avios in your IB account, I would definitely transfer them out. I don't trust IB to get this right.
Nov 19, 2018, 9:29 pm
#2749
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
Nov 19, 2018, 9:50 pm
#2750
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
The best way really is ExpertFlyer now that they’ve added support for IB.
IB availability is sometimes a lot better through IB than through BA even.
IB availability is sometimes a lot better through IB than through BA even.
Nov 22, 2018, 11:18 am
#2751
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Risk Analysis of transferring the Avios points to BAEC:
Worst case scenario: Negative IB+ Avios balance. Impact: Little. Might have to close and repoen a new IB+ account. Could also be banned frim IB+ but it's not a big deal since IB+ not useful anyways.
Worst case scenario: Negative IB+ Avios balance. Impact: Little. Might have to close and repoen a new IB+ account. Could also be banned frim IB+ but it's not a big deal since IB+ not useful anyways.
Nov 22, 2018, 11:22 am
#2752
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,207
Has anyone OLCI'd for the €25 flights and not flown ? I have a number coming up in the next few days and I was thinking (cheeky) that there might be some extra Avios and TP to be picked up, as I have switched my FF number in the bookings to my BAEC number.
Nov 22, 2018, 3:01 pm
#2753
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Well, while Iberia as award booking platform is useless for many/most people, it is very useful as a way to earn Avios that are then transferred to BAEC – Spanish Groupon sales, AccorHotels points conversions, Economist offers etc. For that reason I personally care to keep Iberia account alive. And making new one may not work for this purpose (easy to track down) or even if it works, there is a risk they track you down later and freeze both accounts.
Nov 22, 2018, 3:14 pm
#2754
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
The worst case scenario is that your IB account goes negative and they merge your accounts, so that your BA account gets a negative balance as well.
Nov 22, 2018, 8:10 pm
#2755
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
Doesn't work. A waste of everybody's time. (yours and ground staff to offload you)
Nov 23, 2018, 7:31 pm
#2756
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
It does work at times. Even at times with BAEC number in the record, but also sometimes with different partner program numbers in the booking. But either way it most commonly would involve submitting a request for manual credit for the presented flight's boarding pass.
Nov 23, 2018, 9:33 pm
#2757
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
As for a BA member earning Avios automatically on an IB flight not taken, it would take a perfect storm for such an error to occur...
Nov 24, 2018, 6:04 am
#2758
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
That certainly raises the moral question of whether you should be retro-crediting a flight to receive miles that you know you aren't entitled to. But people can figure that one out for themselves.
As for a BA member earning Avios automatically on an IB flight not taken, it would take a perfect storm for such an error to occur...
As for a BA member earning Avios automatically on an IB flight not taken, it would take a perfect storm for such an error to occur...
The airline program operator’s agents decide whether or not they should credit an account with miles for a paid ticket, used in full or not, and when to do so.
Requesting that BA credit Avios for a presented boarding pass for a legally valid ticket with the BAEC number in the record and on the boarding pass is likely to be more effective at getting the BAEC program credit than if the number weren’t there.
Airline terms and conditions for a ticket or loyalty program don’t necessarily trump consumer protecting laws and principles applicable in all courts. Something Iberia recently learned in part when a Spanish court ruled that missing or skipping the use of part of a ticketed booking doesn’t allow the airlines to legally cancel the validity of the rest of the previously confirmed flights on the same ticketed booking. If anything, such cases show that it’s the airlines that are generally the least moral party in the relationship between the airlines and the ticketed customers. You do know that it’s said that law is generally the lowest common denomination of morality, and yet the airlines were worse than even the low common denominator of morality according to yet another court ruling.
Nov 24, 2018, 8:52 am
#2759
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
That certainly raises the moral question of whether you should be retro-crediting a flight to receive miles that you know you aren't entitled to. But people can figure that one out for themselves.
As for a BA member earning Avios automatically on an IB flight not taken, it would take a perfect storm for such an error to occur...
As for a BA member earning Avios automatically on an IB flight not taken, it would take a perfect storm for such an error to occur...
Nov 24, 2018, 12:42 pm
#2760
Join Date: Mar 2011
Location: BRS
Programs: BA Ex Club Gold, IHG Spire Elite, Hilton Diamond, Avis Presidents Circle
Posts: 256
Got the missing Avios finally!
I contacted Iberia's English Twitter account last Sunday after a number of emails over the last few months, and my partner now finally has received the 90000 avios. Now just trying to decide where to go!!
I contacted Iberia's English Twitter account last Sunday after a number of emails over the last few months, and my partner now finally has received the 90000 avios. Now just trying to decide where to go!!