Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Nov 16, 2018, 9:23 am
#2716
Join Date: Jul 2018
Location: Brazil
Programs: Everything I know I register myself in
Posts: 28
Nov 16, 2018, 12:35 pm
#2717
Join Date: Jan 2014
Location: BOS
Programs: AA Platinum, IHG Platinum
Posts: 41
I'm having issues logging in as are my parents. We all tried different browsers. Called their customer service too and they're very rude. Refused to waive the phone booking fee and told me (last night and today) to wait 45 minutes for the site to fix itself.
Nov 16, 2018, 2:33 pm
#2718
Join Date: Oct 2014
Programs: Hilton Diamond, IHG Platinum, Bonvoy Silver, BA, AA, FlyingBlue, IberiaPlus,Wyndham Rewards
Posts: 141
Maybe this is IB's creative way of prematurely ending the redemption period of the promo avios, or otherwise at least this serves as a way for them to juice phone booking fees from those trying to redeem. Reputable airlines at least waive phone booking fees when booking online is not possible. It will be interesting to see how long these site issues persist.
Nov 16, 2018, 2:53 pm
#2720
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Maybe this is IB's creative way of prematurely ending the redemption period of the promo avios, or otherwise at least this serves as a way for them to juice phone booking fees from those trying to redeem. Reputable airlines at least waive phone booking fees when booking online is not possible. It will be interesting to see how long these site issues persist.
Nov 16, 2018, 7:56 pm
#2721
Join Date: Apr 2018
Posts: 19
Booked my RT flights to Madrid including business class on the way there for 102k + fees. I had a ridiculous level of problems using the site. PIN was always wrong. Endless captchas and connection errors. I tried different browsers, clearing caches and cookies, etc.... and seriously the only thing that worked well for me was doing it all on my phone off of my home wifi. No, not in the app, but on the site with desktop mode selected. Basically no errors this way. Iberia must have some kind of IP tagging for people searching a lot or trying to do much of anything to discourage them.
BA to IB transfer worked fine for me, took like 20 minutes to post.
BA to IB transfer worked fine for me, took like 20 minutes to post.
Nov 17, 2018, 9:17 am
#2722
Join Date: Oct 2014
Programs: Hilton Diamond, IHG Platinum, Bonvoy Silver, BA, AA, FlyingBlue, IberiaPlus,Wyndham Rewards
Posts: 141
Booked my RT flights to Madrid including business class on the way there for 102k + fees. I had a ridiculous level of problems using the site. PIN was always wrong. Endless captchas and connection errors. I tried different browsers, clearing caches and cookies, etc.... and seriously the only thing that worked well for me was doing it all on my phone off of my home wifi. No, not in the app, but on the site with desktop mode selected. Basically no errors this way. Iberia must have some kind of IP tagging for people searching a lot or trying to do much of anything to discourage them.
BA to IB transfer worked fine for me, took like 20 minutes to post.
BA to IB transfer worked fine for me, took like 20 minutes to post.
Can you please tell us when you were able to make this booking? I have tried different computers on different networks, full site/mobile, incognito browser, and vpn connections all with no luck. At this point I would settle for paying a phone booking fee to burn these promo avios.
Nov 17, 2018, 9:55 am
#2723
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Can you please tell us when you were able to make this booking? I have tried different computers on different networks, full site/mobile, incognito browser, and vpn connections all with no luck. At this point I would settle for paying a phone booking fee to burn these promo avios.
Nov 17, 2018, 12:58 pm
#2725
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Nov 18, 2018, 3:23 am
#2726
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
Feel free to continue believing that it's a bluff until December when it will be too late...
Nov 18, 2018, 3:32 am
#2727
Join Date: Aug 2002
Posts: 641
Always possible that I accidentally deleted it!
Nov 18, 2018, 3:39 am
#2728
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
Therefore the emails are targeted to people who haven't spent their Avios properly. It amuses me to see people call it a "bluff" when IB seems to be emailing a targeted list of members and IB+ T&Cs are quite clear about what constitutes a redemption. I've already bought the popcorn for 1 December...
Nov 18, 2018, 8:36 am
#2729
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
I actually didn't pay attention to 'bluff' epithet used. By the time of getting e-mail I used promo Avios only partly, but I didn't know the e-mail is targeted. Anyway, I have spent all 90k by now.
Nov 19, 2018, 1:27 am
#2730
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
Used my miles (+ some BA miles) yesterday: Europe to Kuwait in (hopefully) Qsuites + regional First (Al Safwa on the outbound!)
Quite a complicated booking: Wanted a connection that did not show up at Iberia.com and wanted to make a booking for an infant using a second Iberia Plus account (so the bookings needed to be linked). Talked to a very friendly gentleman on the phone that made the booking in about half an hour.
Have nothing but positive things to say about this Promo and Iberia in general.
Quite a complicated booking: Wanted a connection that did not show up at Iberia.com and wanted to make a booking for an infant using a second Iberia Plus account (so the bookings needed to be linked). Talked to a very friendly gentleman on the phone that made the booking in about half an hour.
Have nothing but positive things to say about this Promo and Iberia in general.