Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Sep 25, 2018, 4:55 pm
#2596
Join Date: Mar 2017
Programs: Hhonors Diamond, IHG Platinum, BA Silver
Posts: 260
Sep 26, 2018, 7:49 am
#2597
Join Date: Jul 2018
Location: Brazil
Programs: Everything I know I register myself in
Posts: 28
Sep 26, 2018, 12:14 pm
#2598
Join Date: Mar 2017
Programs: Hhonors Diamond, IHG Platinum, BA Silver
Posts: 260
Sep 26, 2018, 5:27 pm
#2599
Join Date: Mar 2006
Location: PEK
Programs: BAEC, AA Exec Plat
Posts: 244
Has anyone asked / got any information from Iberia on this issue?
Sep 27, 2018, 1:42 am
#2601
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
The offisielt answer is thai no changes are allowed after Dec 1.
Whether they actually have the IT in place for that, no one knows.
Whether they actually have the IT in place for that, no one knows.
Sep 28, 2018, 3:22 pm
#2602
Join Date: Dec 2007
Programs: Just a lowly Blue ;(
Posts: 1,780
I can't see how they can remove avios from your BA account, especially if you have spent avios in your BA account. How can iberia, ba or avios tell which avios you have spent? were these avios that you earnt from iberia, credit card, tesco, flying etc etc etc.
Sep 30, 2018, 2:55 am
#2604
Join Date: Dec 2009
Location: Canada
Posts: 134
Does anyone know if we will get miles for the 10 or so tickets we booked on Iberia to get the 90000 bonus? I am not planning to fly any of the 10 flights, just wondering if we will get more Iberia Avios for purchasing the tickets? Whats the rule for receiving the miles?
Oct 2, 2018, 11:34 pm
#2607
Join Date: Jun 2015
Location: PDX
Programs: Hilton Diamond, BonVoy Diamond, AL
Posts: 8
Hi everyone,
My partner still hasn't heard anything from Iberia except the standard "sorry for the inconvenience" emails in response to their requests and are now trying again. Would anyone be so kind as to give me an idea of the sort of wording that you used in the emails to the execs that seemed to get a satisfactory response? I have started to draft something, saying we booked in June, followed the rules, expected the avios in July, have chased twice and that I feel this is an unacceptable situation to not hear anything back. I have also said that if I don't get a satisfactory response in the next 72 hours, then I will refer it to the authorities and advertising standards people.
What do you think? Too strong? Not strong enough? I have thought about also including the likes of Willie Walsh and other IAG execs on the email so they can see what is happening at Iberia. What do you guys think?
My partner still hasn't heard anything from Iberia except the standard "sorry for the inconvenience" emails in response to their requests and are now trying again. Would anyone be so kind as to give me an idea of the sort of wording that you used in the emails to the execs that seemed to get a satisfactory response? I have started to draft something, saying we booked in June, followed the rules, expected the avios in July, have chased twice and that I feel this is an unacceptable situation to not hear anything back. I have also said that if I don't get a satisfactory response in the next 72 hours, then I will refer it to the authorities and advertising standards people.
What do you think? Too strong? Not strong enough? I have thought about also including the likes of Willie Walsh and other IAG execs on the email so they can see what is happening at Iberia. What do you guys think?
Oct 4, 2018, 11:45 am
#2608
Join Date: Jul 2017
Location: Chicago, IL
Programs: UA, SPG, Marriott
Posts: 26
I still can’t get a response at all either. I tried being patient and not bugging them, then I tried copying in the execs, then I tried saying I would make a report if they didn’t at least respond to me. Nothing. Please post if you figure out something that works-I’m at a loss of what to do next. Good luck!!
Oct 5, 2018, 7:26 am
#2609
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
A quick update as I now have the full 90000 Avios (previously only credited 81000).
I raised a ticket for the missing 9000 some weeks ago, got an acknowledgement then silence.
On Wednesday, I messaged the Twitter team, was asked for my ticket numbers (again !) and last night 9000 Avios appeared along with an apologetic email.
So I am very pleased with the Iberia Twitter team and feel like I have now got excellent value out of this promotion...
I raised a ticket for the missing 9000 some weeks ago, got an acknowledgement then silence.
On Wednesday, I messaged the Twitter team, was asked for my ticket numbers (again !) and last night 9000 Avios appeared along with an apologetic email.
So I am very pleased with the Iberia Twitter team and feel like I have now got excellent value out of this promotion...
Oct 5, 2018, 8:52 am
#2610
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Looked into that route, but for those of us that have our IB flights booked post-Dec, I doubt Iberia would be willing to purge any accounts since they are needed for valid business purposes (aka the flights booked under them)