Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
#2551
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,212
#2552
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,470
https://www.iberia.com/web/redemptio...?menuId=IBUPTS
If it's not that, it would perhaps be helpful to put some example dates down so that someone else can check.
#2553
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,212
Did you use the link referenced up thread or the main entry screen area? The main entry screen is more for trips via IB itself.
https://www.iberia.com/web/redemptio...?menuId=IBUPTS
If it's not that, it would perhaps be helpful to put some example dates down so that someone else can check.
https://www.iberia.com/web/redemptio...?menuId=IBUPTS
If it's not that, it would perhaps be helpful to put some example dates down so that someone else can check.
Tried multiple browsers. Tried changing the country on the website. No dice.
Please let me know if I am crazy or not
#2554
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,505
#2555
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,212
Yeah. Unfortunately Iberia only recognizes LON.
Update: I even tried calling the Iberia reservation line and they were having trouble and couldn't find the same flights BA/AA's websites are showing. I also now realize it is not showing the return flight I want to LCY. The IB website is
Update: I even tried calling the Iberia reservation line and they were having trouble and couldn't find the same flights BA/AA's websites are showing. I also now realize it is not showing the return flight I want to LCY. The IB website is
Last edited by adambadam; Sep 16, 2018 at 10:19 pm
#2556
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,470
OK, I've now had a chance to look at this and I agree there is some sort of glitch. I can see availability from London to BRU, LUX and DUS, but not to AMS or RTM. BCN and MAD to NL work. I assume it's some bug in the IT here, To be honest it's the sort of trip that is best done on BA's website, if you are entitled to Reward Flight Saver tickets, since the cash component on IB will be somewhat higher than BA.
#2557
Join Date: May 2010
Location: BTS/KSC/VIE
Programs: LH
Posts: 346
Maybe I am one of the few, who have decided to fly all the segments, so I would like to report how it went so far. I fly 4 and 6 segments in two days. Day -1 was my positioning day to MAD. Flight went technical; 250e in compensation. Hopefully one more will be delayed as well and the only cost would be the YQ for the award ticket. I will report once the trip is finished.
#2558
Join Date: Jun 2015
Location: PDX
Programs: Hilton Diamond, BonVoy Diamond, AL
Posts: 8
Yeah, I can get into my account via the app as of a few weeks ago but if I try to get further than looking at my trips it says I’m blocked. Called customer service many times and they say it’s being handled by another dept due to the Avios deal. I’ll try threatening a report like you did and report back to everyone. Thanks!
#2559
Join Date: Jan 2016
Programs: BAEC Silver, Avis Preferred, Hilton Gold
Posts: 521
Maybe I am one of the few, who have decided to fly all the segments, so I would like to report how it went so far. I fly 4 and 6 segments in two days. Day -1 was my positioning day to MAD. Flight went technical; 250e in compensation. Hopefully one more will be delayed as well and the only cost would be the YQ for the award ticket. I will report once the trip is finished.
#2560
Join Date: Aug 2002
Posts: 641
I have a schedule change on my first trip, which leaves me a very tight connection to get home. Thinking to skip the nested trip and enjoy Madrid for the weekend.
Anyone else switching their IB number for a BA one? I didn't see anyone mention it, I'm assuming that won't cause a problem for the 9000 Avios for each flight.
Anyone else switching their IB number for a BA one? I didn't see anyone mention it, I'm assuming that won't cause a problem for the 9000 Avios for each flight.
#2561
Join Date: Jan 2016
Programs: BAEC Silver, Avis Preferred, Hilton Gold
Posts: 521
I have a schedule change on my first trip, which leaves me a very tight connection to get home. Thinking to skip the nested trip and enjoy Madrid for the weekend.
Anyone else switching their IB number for a BA one? I didn't see anyone mention it, I'm assuming that won't cause a problem for the 9000 Avios for each flight.
Anyone else switching their IB number for a BA one? I didn't see anyone mention it, I'm assuming that won't cause a problem for the 9000 Avios for each flight.
Certainly I'll be trying to change all the segments I fly to use my BAEC number because I want the TPs and want to ensure I get lounge access - I have status with BA but not IB...
#2562
Join Date: May 2010
Location: BTS/KSC/VIE
Programs: LH
Posts: 346
I'm not flying all of them but I will be attempting LGW-MAD-PMI-MAD-LHR over the course of next weekend. I'll update with how it went. I've worked in plenty of buffer time between flights in case of delays, the only dubious one is the first LGW-MAD which is the last flight of the day to MAD followed by the first flight of the day from MAD-PMI. If that get's cancelled I'll have to abandon my nested trip to PMI. If it's delayed then I don't care...
#2563
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,192
I have flown all 10 segments in 2 days. Most of the flights were back to back at SVQ/IBZ. Same plane same crew. SVQ is not good for same plane turnaround as you have to exit and go through security again. In two instances we got even bus gate. In Ibiza I have spent less than 1 minute at the airport before boarding back the plane. The looks of the crew were priceless. It was a good experience, however the closed Dali lounge was frustrating as you had exit each time before next flight out of Madrid and of course no showers. I did 7 segments in my peak day and have walked almost 10 km.
#2564
Join Date: May 2010
Location: BTS/KSC/VIE
Programs: LH
Posts: 346
Initially I have thought that it would be mandatory to fly the segments in order to keep the promo avios. I have secured a hall pass from mrs shady (teasing her with a trip to brazil). Briefed similarly "half-crazy" friend, who got the hall pass as well and we booked positioning flights. When info emerged you dont have to fly, we were considering to skip it but with hall passes in one hand and positioning ticket in the other hand we went for it.
#2565
Join Date: Aug 2015
Posts: 12
hello,
i just let you know that transferring IB Avios to BA is not possible.
I also tried to register to avios.com and talked to them with the chat and they answered this : "I'm sorry but as we are in the process of transferring all our UK members over to the BA exec club we're no longer taking new UK members"
Any other ways I can transfer those miles to BA?
i just let you know that transferring IB Avios to BA is not possible.
I also tried to register to avios.com and talked to them with the chat and they answered this : "I'm sorry but as we are in the process of transferring all our UK members over to the BA exec club we're no longer taking new UK members"
Any other ways I can transfer those miles to BA?