Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Aug 7, 2018, 5:01 am
#2476
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Wonders never cease! Just received an email saying my wofe’s account would be credited with 36k avios after several emails last week saying her passport didnt match details submitted when signing up for the account (which was false). We’ll see, the replacement account PIN they sent doesnt work so i may have more travails ahead.
edit- i spoke too soon, did a simple pin reset and all is good. So 2 of 5 in our group got the avios. Not bad
edit- i spoke too soon, did a simple pin reset and all is good. So 2 of 5 in our group got the avios. Not bad
Last edited by stephem; Aug 7, 2018 at 5:12 am
Aug 7, 2018, 8:07 am
#2477
Join Date: Aug 2017
Location: MAN
Programs: IHG Diamond Ambassador
Posts: 351
I've just received 27k Avios for three bookings made on 24th June. I was unable to include my IB+ number at the time of booking but called up Iberia on the same day to have my IB+ number added to each booking.
Aug 7, 2018, 9:21 am
#2478
Join Date: Oct 2013
Posts: 7
All - another reference point.
Wife booked 10 tickets (some through App) on June 23rd. Iberia IT duplicated her account, which was then locked.
She was then given a new Iberia number (different from the Iberia account she used to book the 10 tickets) and received the 'Info sent to department for crediting soon' email - which was received 4 times.
I then emailed asking them to re-establish her original Iberia account, which was done yesterday.
All 90k Avios posted today.
Keep plugging away - they'll post!
Wife booked 10 tickets (some through App) on June 23rd. Iberia IT duplicated her account, which was then locked.
She was then given a new Iberia number (different from the Iberia account she used to book the 10 tickets) and received the 'Info sent to department for crediting soon' email - which was received 4 times.
I then emailed asking them to re-establish her original Iberia account, which was done yesterday.
All 90k Avios posted today.
Keep plugging away - they'll post!
Aug 7, 2018, 3:18 pm
#2479
Join Date: Feb 2015
Programs: BA Executive Club Silver, Alitalia Freccia Alata Club
Posts: 8
Purchased 10 flights, only 4 received bonus avios. The excuse? The others were ticketed after the promotion period ended (even though they were purchased during). Raised a dispute with Chase; they won't do anything since they "do not have dispute rights for promotions."
Aug 7, 2018, 6:19 pm
#2480
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
I received today email that I will get missing 9000 and I can see them now in the account. So 3 emails and one month of waiting. I wasn't too bothered about it, but since I paid for ticket, wanted to get best value for money from my purchases.
Aug 8, 2018, 5:47 am
#2481
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
Well this is just downright bizarre !
Prior to the promo, I had an IB+ account which was several years old and had had a few flight and car hire Avios credited to it. It also had a small Avios balance.
God knows what it's going to be like to fly with these people
Prior to the promo, I had an IB+ account which was several years old and had had a few flight and car hire Avios credited to it. It also had a small Avios balance.
- I booked 10 flights for the promo and all ticketed correctly and appear in "My Flights".
- I was subsequently credited only 81,000 Avios.
- I used 53,000 for a redemption, leaving 28,000 in the account.
- A short time thereafter my account balance was adjusted to 28,500 with no new transaction showing...
- I then wrote to IB asking for the missing 9,000 Avios to be credited
- This morning, I logon to find that my balance is now 29,200, again without any new transaction showing...
God knows what it's going to be like to fly with these people
Aug 8, 2018, 12:47 pm
#2482
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
My wife and i credited our first flights (MAH-PMI) to AA by handing over our AA ff card in MAH and getting the agent to enter them. Credited to AA and IB bonus miles remain.
Aug 8, 2018, 4:22 pm
#2483
Join Date: Jan 2010
Location: PDX
Programs: AS Gold
Posts: 123
Aug 9, 2018, 2:25 pm
#2484
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
It's clear tickets have to be issued by December 1st. Could someone tell me if a) I can make changes or b) redeposit the Avios *before* December 1st on Iberia flights? Thanks.
Aug 9, 2018, 2:57 pm
#2485
Join Date: Jun 2015
Location: Belgian in Dublin
Programs: *A Gold, IHG Spire AMB, Ryanair Platinum
Posts: 157
I'm in exactly the same situation. Iberia claims that 3 of the 10 flights I booked were issued by their Ireland website and therefore do not qualify. This is bizarre as I booked all the flights in one sitting (out of London) clicking through the link from the promotional email that Iberia sent me. Interestingly, the pdf ticket confirmation that Iberia sent me as booking confirmation specifically says "Place of Issue: Spain". I've challenged their decision and waiting for further feedback. Here's the email I got:
Aug 9, 2018, 5:03 pm
#2486
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Personally, I have canceled tickets and got a refund, but I also purchased some Avios to make the account “active.” I don’t think that was actually necessary though.
Aug 9, 2018, 8:23 pm
#2487
Join Date: Jan 2006
Posts: 781
My buddy still hasn't received his Avios. In fact, he called Iberia many times to follow up with no avail (same experience as many of you). He received an email 2-3 weeks ago to ask him to email Iberia Plus his passport info. He complied, but still received yet another useless generic email from IP telling him to call.
He did create his account at the very same time of the various ticket purchases for the 90K deal. However, he bought these tickets with the intention of actually flying the flights.
So, at this point, are there any suggestions or enlightenment from you folks? Thanks.
He did create his account at the very same time of the various ticket purchases for the 90K deal. However, he bought these tickets with the intention of actually flying the flights.
So, at this point, are there any suggestions or enlightenment from you folks? Thanks.
Aug 10, 2018, 8:13 am
#2489
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,198
Every time I tried to book- after searching 5 days, it gave me errors. Just signed out and then re-signed in and gave me another 5 tries (until I found something!).
Aug 13, 2018, 7:19 pm
#2490
Join Date: Dec 2009
Location: Chicagoland
Programs: AA 1MM, Hyatt Diamond
Posts: 265
Don't give up!
Avios for 9/10 of my flights posted overnight, and I saw them for the first time this morning. I had pretty much given up, but I've got 81,000 shiny Avios to try to spend. If you're still waiting, there is still hope!