Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Aug 5, 2018, 4:50 am
#2461
Join Date: Aug 2013
Programs: IHG Spire; HHonors Gold; BA Silver
Posts: 18
[email protected] and [email protected] don't work.
Aug 6, 2018, 12:49 am
#2462
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
OK, I was nicer in my email and didn't threaten with serious action yet. Let see if it helps at all. I'm missing 9000 avios and raised it with clasica on day when original avios posted, only to get response two weeks later that they will forward it to right team.
Aug 6, 2018, 6:11 am
#2463
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,809
Has anyone here successfully booked and canceled an IB award through IB with a new account, and received a refund of the points?
The reason I'm asking is that somebody reported that the Avios were lost because the Iberia+ account was not "active" (no activity besides the promo Avios being deposited).
To be on the safe side, I purchased Avios for one of my family's account before canceling an award, and the points were refunded.
But now I'd like to cancel to other awards (since it's not possible to change the routing of a booking, you need to cancel and book again), and I'm not to keen on purchasing more Avios...
Thanks.
The reason I'm asking is that somebody reported that the Avios were lost because the Iberia+ account was not "active" (no activity besides the promo Avios being deposited).
To be on the safe side, I purchased Avios for one of my family's account before canceling an award, and the points were refunded.
But now I'd like to cancel to other awards (since it's not possible to change the routing of a booking, you need to cancel and book again), and I'm not to keen on purchasing more Avios...
Thanks.
Aug 6, 2018, 6:47 am
#2464
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 244
Has anyone here successfully booked and canceled an IB award through IB with a new account, and received a refund of the points?
The reason I'm asking is that somebody reported that the Avios were lost because the Iberia+ account was not "active" (no activity besides the promo Avios being deposited).
To be on the safe side, I purchased Avios for one of my family's account before canceling an award, and the points were refunded.
But now I'd like to cancel to other awards (since it's not possible to change the routing of a booking, you need to cancel and book again), and I'm not to keen on purchasing more Avios...
Thanks.
The reason I'm asking is that somebody reported that the Avios were lost because the Iberia+ account was not "active" (no activity besides the promo Avios being deposited).
To be on the safe side, I purchased Avios for one of my family's account before canceling an award, and the points were refunded.
But now I'd like to cancel to other awards (since it's not possible to change the routing of a booking, you need to cancel and book again), and I'm not to keen on purchasing more Avios...
Thanks.
Money haven't been received yet, but they told me to allow up to 4 weeks.
My account was created during the promotion.
Aug 6, 2018, 8:05 am
#2465
Join Date: Jul 2018
Posts: 11
I sent an email to them all on Thursday afternoon and got points credited that evening. In the email I told them that it was unacceptable to leave people in the dark and that generic responses with no timescales or explanations to hold up was not cool. I also said I would rather settle this amicably but if I didn't receive the miles in the next two days then I was filling a complaint with the Civil Aviation Authority (UK)
Aug 6, 2018, 8:17 am
#2466
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,809
I have. Booked an Iberia flight and a BA flight. Cancelled both (25 GBP fee each, even though website says Euro), were told the Avios would be back within 48 hours. They did not show up in my account, so called after 52 hours and the agent fixed it while I was on hold. It was on Saturday. Another agent said it would only be possible during the weekdays.
Money haven't been received yet, but they told me to allow up to 4 weeks.
My account was created during the promotion.
Money haven't been received yet, but they told me to allow up to 4 weeks.
My account was created during the promotion.
Aug 6, 2018, 8:51 am
#2467
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
I guess another couple of weeks waiting for my missing 9000 avios:
"Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.
We have escalated the file to the relevant department for the awarding of the missing promotional Avios, if the information in your tickets is correct, as soon as our team complete the verification process, shortly you would have the acreditation of your promotional Avios.
We would like to apologize for the inconveniences we have caused and want to remind the effort our team has to find the best resolution for you. "
"Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.
We have escalated the file to the relevant department for the awarding of the missing promotional Avios, if the information in your tickets is correct, as soon as our team complete the verification process, shortly you would have the acreditation of your promotional Avios.
We would like to apologize for the inconveniences we have caused and want to remind the effort our team has to find the best resolution for you. "
Aug 6, 2018, 9:10 am
#2468
Join Date: Sep 2017
Location: CDG, ORY
Posts: 116
Hey,
Any one asked a refund of a ticket booked during the promo because IB dont want to credit avios ? do we need to do it by email ? or call them ?
is it possible to do it after 1 august ? my account was blocked too for a week and IB had some delay to answer us, is this a reason to accept a refund after the 31 July ?
Thanks
Any one asked a refund of a ticket booked during the promo because IB dont want to credit avios ? do we need to do it by email ? or call them ?
is it possible to do it after 1 august ? my account was blocked too for a week and IB had some delay to answer us, is this a reason to accept a refund after the 31 July ?
Thanks
Aug 6, 2018, 3:39 pm
#2471
Join Date: Sep 2017
Location: CDG, ORY
Posts: 116
Aug 6, 2018, 6:30 pm
#2473
Join Date: May 2006
Location: Sydney, Australia
Programs: QF Plat, HH Diamond, IHG Platinum, JAL JGC Sapphire
Posts: 42
Still no response yet from IB - I wonder if a more strongly worded e-mail (and again copying their CEO) would do anything at all
Aug 7, 2018, 12:06 am
#2474
Join Date: Jan 2016
Posts: 140
it is looking a bit more promising. I have had an email saying they have reinstated the so called duplicate account that I used to make the bookings. So I am a bit more optimistic that the points will land at some point!
Whether this was as a result of cc'ing the execs or not I have no idea!
Aug 7, 2018, 3:59 am
#2475
Join Date: Sep 2017
Location: CDG, ORY
Posts: 116