Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 24, 2018, 12:20 pm
#2341
Join Date: Aug 2014
Posts: 1
Thanks for this. I'll wait a few more days before reaching out again.
Jul 25, 2018, 12:38 am
#2342
Join Date: Oct 2017
Posts: 138
Just tried to login and received "An error has occurred in the Login" message. Never had that before. Received email saying information is forwarded to the appropriate department a few days ago. Still waiting for my avios to post. Is that normal?
Jul 25, 2018, 12:46 am
#2343
Join Date: Apr 2012
Location: London
Programs: BAEC, KOP 305
Posts: 192
I am in the same situation. I've previously received 63,000 of the 90,0000 Avios due on a long-standing IB account (without chasing them). I've not had any problems logging in until this morning. Question is whether it's a general log in problem for all or whether IB have "suspended" my account after I emailed them asking for the missing 27,000 Avios? It's annoying as I was planning to make an Avios booking. I suppose I could try booking over the phone...
Jul 25, 2018, 1:47 am
#2344
Join Date: Oct 2007
Programs: BAEC Gold, TK * A Gold, Qatar Gold
Posts: 117
I am unable to log in either - get the same message "an error has occured in the login" . Interestingly I have received (and spent) my 90k so I am not sure why they would be locking my account. My booking is there when your retrieve with PNR and name. Perhaps they have a general login issue?
Jul 25, 2018, 1:53 am
#2345
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
Curious: for those that are booking, did you book your flight after Dec 1st or did you book prior just in case they cancel anything booked with Avios after Dec 1st?
I know IB has tweeted that we can fly after Dec 1st, but there have been so many inconsistencies that I wanted to see what the general consensus was. Thanks!
I know IB has tweeted that we can fly after Dec 1st, but there have been so many inconsistencies that I wanted to see what the general consensus was. Thanks!
Jul 25, 2018, 2:22 am
#2346
Join Date: Aug 2015
Location: LHR / LCY / DXB
Programs: QR Silver / BA Silver
Posts: 324
Same here, I suspect that they are having a system failure, or, if I allow the cynical side of me to take over, I suspect that they're locking down redemptions/awards further and inadvertently, accidentally, locked our accounts.
Bit of a pinch, because I actually have been considering booking an award trip departing this Friday. Will keep trying
Bit of a pinch, because I actually have been considering booking an award trip departing this Friday. Will keep trying
Jul 25, 2018, 2:27 am
#2347
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
Same here, got 90k, got award ticket, none of the reservations including the award have been canceled
On web: "An error has occurred in the Login"
Via app: "Invalid username or password"
Hopefully just a system issue but it is really odd.
I also tried resetting PIN via app and got an "unexpected error" message.
On web: "An error has occurred in the Login"
Via app: "Invalid username or password"
Hopefully just a system issue but it is really odd.
I also tried resetting PIN via app and got an "unexpected error" message.
Last edited by ICanFly!; Jul 25, 2018 at 2:44 am Reason: Added info
Jul 25, 2018, 2:39 am
#2348
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,207
I came to look here as I also cannot log in this morning. I got my 90k Avios on an old IB account, and have spent a chunk on flights and another chunk on car hire. Given the number affected, I imagine (hope !) that this is just the usual failure of an IAG system that will eventually be rectified.
Jul 25, 2018, 3:18 am
#2351
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,207
I am planning to spend all of mine for bookings to be used pre 1 Dec. I have a few refundable tickets for flights early next year on which I earned bonus Avios which I will cancel and refund after the bonus Avios have been consumed. It will be interesting to see how that goes !!
Jul 25, 2018, 7:14 am
#2353
Join Date: Nov 2011
Posts: 335
I did get an e-mail, but I don't know whether that was before or after they turned up.
I am planning to spend all of mine for bookings to be used pre 1 Dec. I have a few refundable tickets for flights early next year on which I earned bonus Avios which I will cancel and refund after the bonus Avios have been consumed. It will be interesting to see how that goes !!
I am planning to spend all of mine for bookings to be used pre 1 Dec. I have a few refundable tickets for flights early next year on which I earned bonus Avios which I will cancel and refund after the bonus Avios have been consumed. It will be interesting to see how that goes !!
Jul 25, 2018, 7:19 am
#2354
Join Date: Jul 2011
Location: ARN
Programs: Bit of this, bit of that
Posts: 454
Got another response today after emailing last weekend.
same generic response except now the line at the bottom says I can expect point over the next few WEEKS... it is starting to get a little bit ridiculous now.
same generic response except now the line at the bottom says I can expect point over the next few WEEKS... it is starting to get a little bit ridiculous now.