Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 13, 2018, 9:21 pm
#1996
Join Date: Apr 2017
Posts: 284
Well, the 31st is just an artificial deadline set by them. I will disregard that completely if they fail to follow through. There is plenty of time to file a chargeback in the event of non performance by Iberia. In the US, you have 60 days past the statement date which the charges were on to file a Billing Error Notice and subsequent request for chargeback. I will not be requesting a refund.
Jul 13, 2018, 9:22 pm
#1997
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
Have been peppering all avenues (execs, and no, don't PM me for the addresses - just google), the Clasico inbox, Twitter, etc. Finally got an email today saying I never sent them the documentation requested of me. I SENT IT THREE TIMES.
Oh boy, I hope they're ready to pay whatever fines could be issued in the name of GDPR for all three of those resubmits.
Oh boy, I hope they're ready to pay whatever fines could be issued in the name of GDPR for all three of those resubmits.
I wouldn't mention it except for the fact that there are also reports of people saying that IB+ has not acknowledged receipt of their emails. You should at the very least get an automatic message from them acknowledging receipt (before a "human" reply). And remember to include your IB+ number in the subject.
Jul 14, 2018, 2:05 am
#1998
Join Date: Jul 2018
Posts: 3
I have been lurking in this forum for awhile, and feel I owe something back:
To date:
-Created a new account for this promo
-Booked 10 one way flights
-Submitted passport and flight info as instructed
-Received 'inconsistency' email;
-Emailed back, no reply
-Emailed execs and posted on social media
This morning, received the following email:
"Dear:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
In relation with the 9,000 Avios campaign for flights booked on iberia.cXm we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week."
Kind regards
Your Iberia Plus Service Center."
To date:
-Created a new account for this promo
-Booked 10 one way flights
-Submitted passport and flight info as instructed
-Received 'inconsistency' email;
-Emailed back, no reply
-Emailed execs and posted on social media
This morning, received the following email:
"Dear:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
In relation with the 9,000 Avios campaign for flights booked on iberia.cXm we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week."
Kind regards
Your Iberia Plus Service Center."
Last edited by GuySuperFly; Jul 14, 2018 at 2:10 am Reason: Clarity and context
Jul 14, 2018, 3:25 am
#2000
Join Date: Jul 2018
Posts: 3
Jul 14, 2018, 6:13 am
#2001
Join Date: Sep 2012
Posts: 2,575
Ah - I see now - your wording is slightly different to mine - mine says "If the information in your bookings is correct, you should see these credited in your account very shortly" - a week sounds more realistic based on events so far
Jul 14, 2018, 6:56 am
#2002
Join Date: May 2017
Location: Germany
Programs: TK Elite; IB+ Oro; Hilton Diamond
Posts: 28
As mentioned before the positive answer was the reply to an email to [email protected] dated 7-5-18
Jul 14, 2018, 7:19 am
#2003
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Emailed to 3 execs yesterday for both of our accounts. Got a "receipt" email overnight. Then we got 4 more emails:
2 emails back with the "sorry for the delay, we will send new PINs.
2 emails with new PIN for each of us.
Neither new PIN works.
They are just trying to wear us down. Canned replies.
They are waiting us out. They figure come July 28, just before the "Official deadline to get refund" of July 31, everyone will give up and get the refunds and we will be out of their hair.
2 emails back with the "sorry for the delay, we will send new PINs.
2 emails with new PIN for each of us.
Neither new PIN works.
They are just trying to wear us down. Canned replies.
They are waiting us out. They figure come July 28, just before the "Official deadline to get refund" of July 31, everyone will give up and get the refunds and we will be out of their hair.
Jul 14, 2018, 7:41 am
#2004
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Emailed to 3 execs yesterday for both of our accounts. Got a "receipt" email overnight. Then we got 4 more emails:
2 emails back with the "sorry for the delay, we will send new PINs.
2 emails with new PIN for each of us.
Neither new PIN works.
They are just trying to wear us down. Canned replies.
They are waiting us out. They figure come July 28, just before the "Official deadline to get refund" of July 31, everyone will give up and get the refunds and we will be out of their hair.
2 emails back with the "sorry for the delay, we will send new PINs.
2 emails with new PIN for each of us.
Neither new PIN works.
They are just trying to wear us down. Canned replies.
They are waiting us out. They figure come July 28, just before the "Official deadline to get refund" of July 31, everyone will give up and get the refunds and we will be out of their hair.
Jul 14, 2018, 9:00 am
#2005
Join Date: Jul 2018
Posts: 31
Got two of those emails yesterday, by mine had different time.. Not next week but very shortly
if the information in your booking is correct, you should see these credit in your account very shortly.
Jul 14, 2018, 10:10 am
#2006
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Emailed to 3 execs yesterday for both of our accounts. Got a "receipt" email overnight. Then we got 4 more emails:
2 emails back with the "sorry for the delay, we will send new PINs.
2 emails with new PIN for each of us.
Neither new PIN works.
They are just trying to wear us down. Canned replies.
They are waiting us out. They figure come July 28, just before the "Official deadline to get refund" of July 31, everyone will give up and get the refunds and we will be out of their hair.
2 emails back with the "sorry for the delay, we will send new PINs.
2 emails with new PIN for each of us.
Neither new PIN works.
They are just trying to wear us down. Canned replies.
They are waiting us out. They figure come July 28, just before the "Official deadline to get refund" of July 31, everyone will give up and get the refunds and we will be out of their hair.
Jul 14, 2018, 10:21 am
#2007
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
We opened new accounts and booked 4 tix each for a family of 5, all of which we plan to fly.
No bonuses for anyone. Most accounts PIN locked, but at least for mine I was able to unlock. Still no bonuses.
None of us has received any communication at all from Iberia.
New IB FF account numbers were repeatedly stripped off our reservations and I have added them back in 2-3 times. They seem to have stuck now.
I emailed the clasica email address provided above and asked for credit of our 9k per booking.
I have 2 separate tix in August that were pretty expensive, they would be exorbitant now on another carrier so I will have to stick with those. But I will probably cancel the other 2 and rebook elsewhere.
I will probably follow up with exec emails at some point, not holding my breath though.
The thing that really annoys me is that there are some well-priced IB business class tickets that I would like to use in the future for our family. I definitely would not credit to IB FF accounts, but this leaves a sour taste in my mouth and I am loathe to give this airline $7,500 of our money after this incident. Penny wise and pound foolish on their part...
No bonuses for anyone. Most accounts PIN locked, but at least for mine I was able to unlock. Still no bonuses.
None of us has received any communication at all from Iberia.
New IB FF account numbers were repeatedly stripped off our reservations and I have added them back in 2-3 times. They seem to have stuck now.
I emailed the clasica email address provided above and asked for credit of our 9k per booking.
I have 2 separate tix in August that were pretty expensive, they would be exorbitant now on another carrier so I will have to stick with those. But I will probably cancel the other 2 and rebook elsewhere.
I will probably follow up with exec emails at some point, not holding my breath though.
The thing that really annoys me is that there are some well-priced IB business class tickets that I would like to use in the future for our family. I definitely would not credit to IB FF accounts, but this leaves a sour taste in my mouth and I am loathe to give this airline $7,500 of our money after this incident. Penny wise and pound foolish on their part...
Jul 14, 2018, 11:37 am
#2008
Join Date: Jul 2018
Posts: 183
My timeline for those interested:
June 23: make account and book 10 flights one way Santander to Madrid, each 1 day apart.
July 3rd: Proactively email my passport after seeing reports here to do that
July 4th: Receive mass email from Iberia asking for passport AND bookings confirmations - sent that
July 14th: Receive this email from Iberia:
I have not harassed support or emailed executives. If everyone does that it will just slow down the process for the rest of us.
I hope to have avios some time next week.
Also, it used to say please contact support when I was looking at award bookings - it doesn't any more.
June 23: make account and book 10 flights one way Santander to Madrid, each 1 day apart.
July 3rd: Proactively email my passport after seeing reports here to do that
July 4th: Receive mass email from Iberia asking for passport AND bookings confirmations - sent that
July 14th: Receive this email from Iberia:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
I hope to have avios some time next week.
Also, it used to say please contact support when I was looking at award bookings - it doesn't any more.
Last edited by quitecryptic; Jul 14, 2018 at 11:46 am
Jul 14, 2018, 11:42 am
#2009
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
As a data point, I also sent my info in on July 4 from the US. However, I sent my passport as a JPG with the full passport number blurred because of data theft concerns. They sent an email back today saying they couldn't process with the passport number blurred. It also made a reference to refunds without the July 31 date.
Guess I'll send it back.
Guess I'll send it back.
Jul 14, 2018, 11:47 am
#2010
Join Date: Aug 2012
Location: SFO
Posts: 642
I had points posted on accounts that didn't have the Iberia FF# initially. Re passport, I had to go in and correct the passport # to match the passport (on a few new accounts I entered a wrong one because I didn't know). After I corrected the passport and resent, points posted . They really look for passport # to match your Iberia + profile.