Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 11, 2018, 11:27 am
#1831
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
Quick Update. Received this reply today:
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
"warmest regards" - are they pissing on us?
Jul 11, 2018, 12:02 pm
#1833
Join Date: Jul 2018
Posts: 183
Not sure why you guys are complaining about this new email. Its actually encouraging to me. Yes the promotion is taking longer than it should have but why would they go thru all this effort if it isn't their intention to pay out some more avios going forward for verified accounts?
Jul 11, 2018, 12:07 pm
#1834
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
Since this thread had become incredibly unwieldy, I've decided to add a wiki. The wiki is for posting data points for those whose points did not post in the initial batches on 3-4 July (or thereabouts).
Please add your own data points there, or list them in the thread and someone will add them for you.
Please suggest any edits or changes that will enhance the data collection effort.
Please add your own data points there, or list them in the thread and someone will add them for you.
Please suggest any edits or changes that will enhance the data collection effort.
Jul 11, 2018, 2:11 pm
#1839
Join Date: Nov 2013
Location: New York City
Posts: 186
After 3 days with no answer from [email protected], I called Iberia Plus yet again to ask what was meant by inconsistencies". The agent was clearly completely uninformed, so I insisted on speaking to a supervisor. I had to be very insistent, but finally I got one on the line. He said that there is now a backlog of almost 20,000 emails they had to respond to. He also told me that the people at the call center had absolutely no ability to do anything, and that all decisions were made at the department where [email protected] emails are received. He refused to give me any contact information for anyone there, and said to wait for a response to my email, even though it might be a long time coming...
Jul 11, 2018, 3:19 pm
#1840
Join Date: Apr 2003
Location: UK
Programs: Lots of shiny metallic ones.
Posts: 1,049
My “new account” followed the same process as others: no credit, request for passport (sent) and tickets (sent), no further communication. No response to any emails or twitter messages since
So, I took up the GDPR route (and will continue to do so regardless, as I want reassurance that my passport has been removed permanently and securely from their systems). I asked for copies of every single piece of data and communication held relating to me personally, and sent that to their official “data controller”.
That, and the clear breach of their own terms and conditions for the offer was also then detailed and sent to three senior email addresses this morning pointing out that I would take things further if no response within 2 working days.
This afternoon - all bonus points credited, with no communication whatsoever.
Let’s see what they say in writing by my deadline...
So, I took up the GDPR route (and will continue to do so regardless, as I want reassurance that my passport has been removed permanently and securely from their systems). I asked for copies of every single piece of data and communication held relating to me personally, and sent that to their official “data controller”.
That, and the clear breach of their own terms and conditions for the offer was also then detailed and sent to three senior email addresses this morning pointing out that I would take things further if no response within 2 working days.
This afternoon - all bonus points credited, with no communication whatsoever.
Let’s see what they say in writing by my deadline...
Jul 11, 2018, 3:31 pm
#1841
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
My “new account” followed the same process as others: no credit, request for passport (sent) and tickets (sent), no further communication. No response to any emails or twitter messages since
So, I took up the GDPR route (and will continue to do so regardless, as I want reassurance that my passport has been removed permanently and securely from their systems). I asked for copies of every single piece of data and communication held relating to me personally, and sent that to their official “data controller”.
That, and the clear breach of their own terms and conditions for the offer was also then detailed and sent to three senior email addresses this morning pointing out that I would take things further if no response within 2 working days.
This afternoon - all bonus points credited, with no communication whatsoever.
Let’s see what they say in writing by my deadline...
So, I took up the GDPR route (and will continue to do so regardless, as I want reassurance that my passport has been removed permanently and securely from their systems). I asked for copies of every single piece of data and communication held relating to me personally, and sent that to their official “data controller”.
That, and the clear breach of their own terms and conditions for the offer was also then detailed and sent to three senior email addresses this morning pointing out that I would take things further if no response within 2 working days.
This afternoon - all bonus points credited, with no communication whatsoever.
Let’s see what they say in writing by my deadline...
Very weird but I think they are more afraid of the GPRD than anything else, they really failed on this (not only on this...).
Could you please check if you can book international flights and partners flights from the site?
After lot of tries I can only book domestic Iberia flights with those miles...
Sounds that I will have to start again to harass them...
Jul 11, 2018, 3:32 pm
#1842
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Their official data controller and the avios one do not answer, I give them till end of the week and I go next step. They desserve it.
Jul 11, 2018, 3:37 pm
#1843
Join Date: Apr 2003
Location: UK
Programs: Lots of shiny metallic ones.
Posts: 1,049
Ouch.
Jul 11, 2018, 3:40 pm
#1844
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
I really wonder how people can fly and use their program, it's really a pain to deal with such people and their website is a total IT mess.