Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 11, 2018, 8:34 am
#1816
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,423
Chargebacks would cost them less than the value of miles they woild be on the hook for.
Jul 11, 2018, 8:35 am
#1817
Join Date: Jul 2018
Posts: 183
Well at least there has been some positive news...
I sent data on the 4th and haven't received anything other than the automated message received email... They really have poor communication. If it wasn't for this forum I would just think they are scamming me or something.
I sent data on the 4th and haven't received anything other than the automated message received email... They really have poor communication. If it wasn't for this forum I would just think they are scamming me or something.
Jul 11, 2018, 8:38 am
#1818
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
Well at least there has been some positive news...
I sent data on the 4th and haven't received anything other than the automated message received email... They really have poor communication. If it wasn't for this forum I would just think they are scamming me or something.
I sent data on the 4th and haven't received anything other than the automated message received email... They really have poor communication. If it wasn't for this forum I would just think they are scamming me or something.
Jul 11, 2018, 8:39 am
#1819
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
Jul 11, 2018, 10:15 am
#1820
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I'll give them a break for being overwhelmed and wanting to verify that people are real. So, if it takes a few more days to process everything, I understand.
On the other hand, once they get to my email, confirm that I'm whom I say I am, I expect the Avios to post. An email about "inconsistencies" when I met the T&C and fully complied with all their social media postings would be nothing more than fraud.
Edited to note ... I just received an email say they have had a large number of inquiries are are doing their best to answer them within the shortest delay.
On the other hand, once they get to my email, confirm that I'm whom I say I am, I expect the Avios to post. An email about "inconsistencies" when I met the T&C and fully complied with all their social media postings would be nothing more than fraud.
Edited to note ... I just received an email say they have had a large number of inquiries are are doing their best to answer them within the shortest delay.
Last edited by C17PSGR; Jul 11, 2018 at 10:45 am
Jul 11, 2018, 10:51 am
#1822
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
I'll give them a break for being overwhelmed and wanting to verify that people are real. So, if it takes a few more days to process everything, I understand.
On the other hand, once they get to my email, confirm that I'm whom I say I am, I expect the Avios to post. An email about "inconsistencies" when I met the T&C and fully complied with all their social media postings would be nothing more than fraud.
Edited to note ... I just received an email say they have had a large number of inquiries are are doing their best to answer them within the shortest delay.
On the other hand, once they get to my email, confirm that I'm whom I say I am, I expect the Avios to post. An email about "inconsistencies" when I met the T&C and fully complied with all their social media postings would be nothing more than fraud.
Edited to note ... I just received an email say they have had a large number of inquiries are are doing their best to answer them within the shortest delay.
sent wednesday and friday last week and received a confirmation of receipt on friday and saturday yet just got another one now saying its been received... like they haven't a clue
Jul 11, 2018, 10:55 am
#1823
Join Date: Oct 2017
Programs: GA, SQ, QR
Posts: 12
large number of mail in their mailbox, sure..
-----------
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
-----------
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
Jul 11, 2018, 10:55 am
#1824
Join Date: Jul 2018
Posts: 183
I just got this email:
Ironically I just posted here a few hours ago I haven't recieved any communication at all other than automated reply after I sent in documents.
At least I haven't recieved any inconsistencies email. Still holding out hope.
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
At least I haven't recieved any inconsistencies email. Still holding out hope.
Jul 11, 2018, 10:58 am
#1825
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
I look forward to hearing about the credit card accounts being shut down for 10 frivolous chargebacks, when the most basic of checks will show that Iberia indeed provided the e-tickets purchased.
Jul 11, 2018, 11:03 am
#1827
Join Date: May 2017
Posts: 300
Just received an e-mail saying they're overwhelmed and asking for more time. I sent in my documents on July 3. I haven't harassed them as this mess has me almost preferring the refund e-mail.
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
Jul 11, 2018, 11:06 am
#1828
Join Date: May 2017
Posts: 300
To be fair, it's a bit messier than that. The flights were purchased through a promotion and that promotion wasn't honored. At least in the US that's a bait and switch. The tickets were purchased from the US site and issued out of Miami, so it's U.S. jurisdiction.
Jul 11, 2018, 11:15 am
#1829
Join Date: Jul 2018
Posts: 3
large number of mail in their mailbox, sure..
-----------
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
-----------
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
Jul 11, 2018, 11:21 am
#1830
Join Date: Aug 2013
Posts: 134
Quick update. Crickets since my July 4th e-mail so resubmitted again today. Correct email reception hit almost immediately afterwards.
@jamieraedouglass how about you?
Will do a charge back in a few days if I don't hear from them.
@jamieraedouglass how about you?
Will do a charge back in a few days if I don't hear from them.
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.