kingofbeans

marcelo3233

Everything is just so odd here.. So I have received an email from Iberia saying that they would need an extra few days to review the documentation I sent, however they supplied me with a new Pin and unlocked my account. I can search flights and book them (although I ave no Avios) just fine. Before that I got that message saying to call their support.

ChocolateFactory

meehgz

Account was locked around July 1st, but reset via the app a couple of days later and have had access since. Got the email asking for passport + tickets on July 4th. Replied with all attachments requested on July 5th. Followed up on July 8th because I hadn't heard anything yet. Later that day, got the "Correct Email Reception" auto-reply, assuming to the follow up (didn't get it for the original email). Reached out on Twitter to both the @iberia and @iberia_en accounts yesterday, July 9th. Nothing yet, and no Avios posted. New account. Followed all T&Cs to the letter. Just filed ten DOT complaints, one for each flight booked. We'll see.

cruisr

zsc

I believe it is too soon to say if they are going to categorically deny all new accounts the Avios, having experienced various frequent flyer customer service teams and their lack of staffing (at times lack of attention and adequate training). I would wait a while more before jumping to conclusions. Simply put, you fulfilled the conditions, but others were gaming their system, and unfortunately you're caught in the verification bag, as many others are too, and it's taking time for them to work through this. No loss on your end to be patient. Unless you received a rejection, in which case I would take the loss in stride and accept the widely accepted fact that it is their game we are playing and the house always wins.
I agree they have not handled this well at all - my comment was in response to those who brought up the idea of litigation the moment things didn't go as planned. Whether or not that constitutes abuse falls on the airline to determine. Only gripe is with how people have been responding to them requesting for more data, which they have the right to.
I'd like to think that we are all in the same boat regardless - our goal is to help each other make the most out of miles and promotions available to us, and as mentioned above, the only issue here is that their promotion has been abused. As such they need to verify the legitimacy of our accounts and they are requesting proof of there being an actual John Doe behind the bookings (and the IB+ account). It is going to take time and some effort, but hopefully it'll be worth it for you?

Might I add that many travel blogs have stressed the importance of having an IB+ account on standby for their regular promotions (ie. the Avis one some time back, or their regular Groupon sales), so perhaps moving forward it would be wise to prepare for any more in future.

frenchft

Guys, let's put pressure on them on facebook, twitter and instagram. Those scammers deserve people to be aware of how little are their ethics in business!

beagleflyer1977

New accounts and booked 10 flights months apart, didn't make the surname mistake. Submitted all info via email, only confirmation email received. No booking inconsistencies email and no avios still...

Leela382

I also have a new account (that has been unlocked) with points posted yesterday with the same error message when trying to book non-Iberia flights.

I was told that it will take a few days once the points post / account has been unlocked to book partner awards online - the agent said I should be able to book online tomorrow. In the meantime, the agent put my domestic AA award ticket on hold as the system wasn't able to process the amount of avios required. Hopefully it works tomorrow.

frenchft

no inconsistency email? what was the flights booked?

Rookie2014

Hi Leela382,
As it seems that you are one of the first with new accounts that received no cancellation and in contrary the avios could you please provide some further details:
- Have you been requested to provide passport copies and did you?
- If so when?
- How did you get the information of unlocking the account?
- How did you get aware that the avios have been posted?
- What was the time between unlocking the account and getting the avios?
- What country is your account registered to?
- In no. 1588 you stated you received the "incosistencies" email. Did you get the avios regardless of this for the same account or for another one?

Thanks!

Repooc17

DOT in which jurisdiction? Don't say US, because there is nothing the US DOT can do.

Surface Interval

All of my bookings show Miami as the ticketing location. Anybody else?

tylerc

I hadn't considered that, but will check it out. Probably not worth the effort, but if it's free to make some kind of claim I'd certainly consider it!

tdot_guy

So far my discussion with them on social media


Iberia Jun 30th- "Hi , we are sorry, the promo was only for those countries. Kind regards."

Iberia July 4th --"Hello , from social network we cannot provide you with a different answer nor with the refund, please contact Serviberia to ask for the cancellation and refund. Kind regards"

Me--Why are u suggesting refund when everyone is getting their avios? My tickets were issued in US

Iberia Today--"Hi , Sorry about the confusion. Unfortunately we are experiencing a delay as we have received large number of Avios applications, but our department is working on it. If your flight booking has been verified by our system, then you should be eligible for the promotion and you would receive the Avios in few days time. Kind regards,"