ChocolateFactory

I also have a PDF "printout" of the whole website, but I can't link to it here, probably because it's too large (4MB) and the website tries to generate a preview image.

Replace hxxp with http below and it should work:

hXXp://www.filedropper.com/wwwiberiacomesofferiberiapluswinatripwithavios

ChocolateFactory

Has anyone replied to the "inconsistencies" email refusing the refund and heard back from Iberia after that?
My guess would be that they will not reply to emails, after all they have nothing to show.

DebitNM

I have replied to both the email yesterday on my husbands inconsistency with identity; his temporary PIN not working and my email of Booking inconsistencies. No replies to any of them

Adam1222

The dozens of other posts suggesting that when you provide the documentation sought, Iberia is responding by offering a refund.

work2fly

It seems sending the tickets is what prompts the 'inconsistencies' email from IB.

I only sent my passport scan so they would know my account was legitimately set up. No inconsistencies email nor any refund offer for me.

I'm not inclined to jump through another hoop for IB. I followed the rules and now it's time for them to pay up. If I accept a refund, it will only be through the credit card dispute process.

ChocolateFactory

That could actually have been a very smart move. Maybe I should have done that as well.

work2fly

The bloggers already earned their money from your page views. The more hysteria they can generate, the more money they make. One of them, TPG, pretty much laid out a strategy for IB to weasel out of the deal. While some are good guys, don't assume any of them are on your side.

david_oz

idiosyncrasy

Everyone should respond to the inconsistencies email with

1) what are booking inconsistencies
2) pic of T&Cs specifying no stipulation on return flights
3) plan on booking remainder travel later
4) screenshot of Iberia rep on twitter also saying if you missed your flight you still get your Avios as long as you booked

So really the only inconsistencies are on Iberia's side...

ChocolateFactory

My father was in the same bookings as my brother and mother and he already received (and redeemed) the 90k Avios. His account was a couple months old.
But I don't want to mention that of course, otherwise they might cancel his award.

C17PSGR

The "inconsistencies" term is bizarre, although I suppose I need to take into account that the communication was written by someone whose native language isn't English. The whole process of requesting documentation and then rejecting everyone is also bizarre.

Why not just email up front that we are cancelling your tickets because we don't think you're going to take the flights?

And, I'm not sure how the Airline Deregulation Action preemption applies here ... it broadly preempts many claims but not breach of contract. Then, wondering whether I can sue in small claims court since I live in a state where Iberia doesn't fly and the tickets are internal Spanish flights. Then there is the issue of how to prove a value of Avios -- perhaps the price they are selling them for.

Of course, I haven't received the inconsistencies email yet and we don't have any reports on what they are doing for people who reply back and inquire about inconsistencies.

Adam1222

Ok. I guess that whole Northwest Airlines v Ginsberg case decided by the Supreme Court was meaningless.
but if you want to go to court and claim you are entitled to miles for purchasing tickets that you bought with no intention of using-- which would pretty clearly be an independent basis for them to shut down your Iberia account-- have fun, sis.

Also, good luck with getting miles awarded to you in small claims court.

For those who are saying the only refund they will accept is via a chargeback, good luck with that and thanks for increasing the cost of credit cards for all of us. It is an abuse of the chargeback process to decline to use the merchants refund procedure and simply use chargeback because you want to punish the merchant. (And of course, if your ticket hasn't been canceled, the fact that you're not getting the miles you hoped would not be a valid basis for a chargeback.)

ChocolateFactory

C17PSGR

I've certainly read the Ginsberg case. Ginsberg sued for the loss of his account asserting state law claims and didn't sue for the value of any lost miles. In particular, he sued for breach of the implied covenant of good faith and fair dealing challenging NW's decision to cancel his account when the T&C of the NW program allowed them to close an account.

The Supreme Court decision didn't address a claim for breach of contract -- which wouldn't have gotten him anywhere because they hadn't breach a contract since they could close his account. The Supreme Court has previously held the ADA doesn't preempt those claims: “terms and conditions airlines offer and passengers accept are privately ordered obligations” not “ ‘a State’s “enact[ment] or enforce[ment] [of] any law, rule, regulation, standard, or other provision having the force and effect of law” within the [pre-emption provision’s] meaning.’ American Airlines, Inc. v. Wolens, 513 U. S. 219.

Additionally, the Airline Deregulation Act deals with “prices, routes, or services." The Supreme Court didn't accept NW's argument that all claims against frequent flyer programs were preempted by the ADA: "Although respondent and amici claim there have been fundamental changes in the way that frequent flyer miles are earned since Wolens was decided, that does not matter here where respondent did not assert that he earned miles from any activity but taking flights or that he attempted to redeem miles for anything but tickets and upgrades."

Here, we're not claiming miles from taking flights but rather miles for making purchases. So, there's certainly a good faith argument that it's not preempted. Additionally, the law is clear that an individual can sue for breach of contract since the “terms and conditions airlines offer and passengers accept are privately ordered obligations."

So yes ... I get that Ginsberg case.

johnwooz

Seriously?! U sure want to be deeper in this hot mess? May even lose more money eventually.