Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 7, 2018, 8:23 pm
#1562
Join Date: May 2016
Posts: 498
It really looks clear noe that Iberia just wanted customers who already werw customers to be part of this offer. So why the hell did they not just send out an email to answer with a personal link were we register for the promo? As other do.
Jul 7, 2018, 10:10 pm
#1563
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
Jul 7, 2018, 10:58 pm
#1564
Join Date: Nov 2004
Location: New York, NY
Programs: CO Platinum, Hyatt Platinum
Posts: 351
Theories
At this point is it safe to throw out any balance sheet related conspiracy theories as to the nature of the promo? Or perhaps it’s jucier than originally thought, q2 got a big top line boost? (I’m not an accountant, will leave it to the pros to hypothesize)
Jul 8, 2018, 2:58 am
#1565
Join Date: Jan 2013
Location: MUC/SFO/GDN
Posts: 109
"Never attribute to malice that which is adequately explained by stupidity."
To me the most likely explaination is just gross incompetence in Iberia HQ, and slow decision-making process after it became clear how juicy this promotion really was.
To me the most likely explaination is just gross incompetence in Iberia HQ, and slow decision-making process after it became clear how juicy this promotion really was.
Jul 8, 2018, 4:28 am
#1567
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
Jul 8, 2018, 4:35 am
#1568
Join Date: Oct 2012
Programs: HH/PCR/SPG
Posts: 14
Jul 8, 2018, 4:40 am
#1569
Join Date: May 2016
Posts: 14
I can only add my data point - account 2 years old, no previous flight activity but some amex points pushed over & some rental car points accumulated. Booked ten flights, received the 90k points, booked reward flights for 87k for use later in July. No issues so far.
Jul 8, 2018, 4:46 am
#1570
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,610
I’m struggling to keep up with this because I am mostly outside enjoying the summer weather! So I am somewhere in the middle of the page 90s. I thought that I read somewhere that the 90,000 or whatever bonus Avios had to be spent on Iberia flight redemptions, not partner flights. So those of you who are using them for partner flights in Australia and elsewhere might still have issues on 1 December. I might be wrong, but I really thought these were supposed to be used on Iberia flights only.
Jul 8, 2018, 4:54 am
#1571
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 609
Concerto, no, you just have to use the Avios by 1st of december.
If you read carefully hte T&Cs you will realise that you had to book an Iberia, Iberia Express o Air Nostrum flight in order to qualify for the 9K Avios.
You can redeem ad libitum, as long as it is withing IbPlus.
If you read carefully hte T&Cs you will realise that you had to book an Iberia, Iberia Express o Air Nostrum flight in order to qualify for the 9K Avios.
You can redeem ad libitum, as long as it is withing IbPlus.
Jul 8, 2018, 5:17 am
#1572
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,370
I've sent my passport scan but will likely initiate cc disputes instead of sending them my tickets.
If they pay the same fees as other merchants, these disputes will cost IB $25 each on top of the refund.
I strictly followed the T&C's and relied on statements from IB that this will be honored. I went the extra step of confirming to them that I am who I said I was when opening my account. I think that's all I need to do.
Jul 8, 2018, 6:33 am
#1573
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
My thoughts exactly.
I've sent my passport scan but will likely initiate cc disputes instead of sending them my tickets.
If they pay the same fees as other merchants, these disputes will cost IB $25 each on top of the refund.
I strictly followed the T&C's and relied on statements from IB that this will be honored. I went the extra step of confirming to them that I am who I said I was when opening my account. I think that's all I need to do.
I've sent my passport scan but will likely initiate cc disputes instead of sending them my tickets.
If they pay the same fees as other merchants, these disputes will cost IB $25 each on top of the refund.
I strictly followed the T&C's and relied on statements from IB that this will be honored. I went the extra step of confirming to them that I am who I said I was when opening my account. I think that's all I need to do.
Jul 8, 2018, 6:49 am
#1574
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,809
We sent 5 emails yesterday with passport scans and confirmation emails.
Didn't receive a single confirmation.
Would you send the emails again?
Didn't receive a single confirmation.
Would you send the emails again?