Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
#1547
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,533
I think this is what happened to my account - created almost a year ago, transferred some Chase points previously and account got activated. Took advantage of the promotion and got 90K points in my account already. IB then reviewed my account and thought my booking were suspicious. Therefore, they cancelled all my bookings and sent me refund notice (I got all of them sitting in my INBOX now though I did not ask for a refund) - YES, bookings were cancelled by IB and I can not see any bookings in my account.
Points were still there but I guess they will be taken away. Shall I immediately make the booking then?
Points were still there but I guess they will be taken away. Shall I immediately make the booking then?
I got mine with an old account. Mrs SI, who signed up as a new member for this promo, did not. Going through the drawn out email process.
Edit: found this on a random bloggers site re: countries included: " Spain, France, Italy, Germany, Portugal, Russia, United Kingdom, Switzerland, the Netherlands, Brazil, Argentina, Colombia, Chile, Peru, Mexico and the US"
Last edited by Surface Interval; Jul 7, 2018 at 3:18 pm
#1548
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
I think this is what happened to my account - created almost a year ago, transferred some Chase points previously and account got activated. Took advantage of the promotion and got 90K points in my account already. IB then reviewed my account and thought my booking were suspicious. Therefore, they cancelled all my bookings and sent me refund notice (I got all of them sitting in my INBOX now though I did not ask for a refund) - YES, bookings were cancelled by IB and I can not see any bookings in my account.
Points were still there but I guess they will be taken away. Shall I immediately make the booking then?
Points were still there but I guess they will be taken away. Shall I immediately make the booking then?
#1549
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,533
#1551
Join Date: Mar 2014
Location: San Francisco
Posts: 1,345
It's probably more of an issue with the browser's autocomplete than with their website (bad as it is). I have the opposite problem with American webpages where, if I'm not careful, my first surname gets repeated as a middle name.
#1552
Join Date: May 2015
Location: Munich, Deutscheland
Programs: Try to be elite again... :)
Posts: 488
What is interesting is that everything seems to work well until today I just suddenly get all cancellation notice of all booked flights... not sure what is happening at the backend.
#1553
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,533
It does look that way. I edited my post. Here is the country list: "Spain, France, Italy, Germany, Portugal, Russia, United Kingdom, Switzerland, the Netherlands, Brazil, Argentina, Colombia, Chile, Peru, Mexico and the US"
#1554
Join Date: May 2014
Posts: 550
Did the confirmation emails show your IB#?
If so, you probably have a case. Start by emailing them requesting credit as you were eligible, but somehow the system did not include your IB# - even though you were logged in at the time. Include each of the email confirmations that contain your IB# - not the e-tickets as those do not have IB#s (yep, odd, but true).
If so, you probably have a case. Start by emailing them requesting credit as you were eligible, but somehow the system did not include your IB# - even though you were logged in at the time. Include each of the email confirmations that contain your IB# - not the e-tickets as those do not have IB#s (yep, odd, but true).
#1555
Join Date: Feb 2015
Posts: 19
I think that is the case still. I just meant, if your IB and BA accounts are connected and the IB account is -90k when the consolidation of the programs is complete they might be able to claw back the 90k from your BA account.
So, if you can book flights before they take the miles away, do it! If your accounts are connected, do it but be aware it might bite you later.
So, if you can book flights before they take the miles away, do it! If your accounts are connected, do it but be aware it might bite you later.
#1556
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,419
Hopefully your account had other activity within the last 36 months and its just a delay. Iberia is the worst to deal with.
#1557
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,170
Blogger "FRIENDS"??? c'mon man, those words do not go together in the same sentence. They will write about everything which gives them additional readers/advertisers.
Added: #1
Since should not take this off topic- I have 4 new family accounts. Sent in form/passport- got immediate acknowledgement. Next day sent same with copies of tickets. 2 days later received 2 acknowledgments. Accounts did not work, changed PIN on app so have access to all 4 but all "0." All bookings have the FF#'s. Awaiting something- ordered more popcorn.---
added: #2
just received my other 2 acknowledgements (so now cooking popcorn).
Last edited by zebranz; Jul 8, 2018 at 7:14 am Reason: Added item- update to IB ack
#1558
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,645
I've had my account now for 5+ years. I bought 10 one-way tickets that made sense (departure on Thursday, return on Saturday), etc etc.
I got this email and have received the 90,000 points. Still can log into my account fine.
I got this email and have received the 90,000 points. Still can log into my account fine.
#1559
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
sorry i don't speak spanish... does that say only to be used on iberia group?
#1560
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,645
Hi, actually it doesn't say anything about using the points.. just says "you got 90,000 Avios points in the month of June".