Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
#1516
Join Date: Aug 2013
Posts: 1,710
Sad but not surprising to see Iberia weaseling out of the promotion. I am in no way defending Iberia here but this backs up my decision not to participate due to how popular this deal got (though I may have been ok since I had a existing Iberia account with (very few) flight earnings). The more the blogs shout a deal the much riskier it becomes and it unfortunately generally leads to abuse on both sides. Good luck to those who participated I still hope you get your miles.
Last edited by 36902BRF; Jul 7, 2018 at 9:56 am
#1517
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
Sad but not surprising to see Iberia weaseling out of the promotion. I am in no way defending Iberia here but this backs up my decision not to participate due to how popular this deal got (though I may have been ok since I had a existing Iberia account with (very few) flight earnings). The more the blogs shout a deal the much riskier it becomes and it unfortunately generally leads to abuse on both sides. Good luck to those who participated I still hope you get your miles.
It's worth keeping in mind that nobody is going to end up out of pocket for this, so by all means "boycott" an airline you never had any intention of flying...
#1518
Join Date: Apr 2017
Posts: 284
Weasling out of the promotion? By offering refunds to people who never had any intention of flying the sectors booked? And who have never had anything to do with Iberia before two weeks ago?
It's worth keeping in mind that nobody is going to end up out of pocket for this, so by all means "boycott" an airline you never had any intention of flying...
It's worth keeping in mind that nobody is going to end up out of pocket for this, so by all means "boycott" an airline you never had any intention of flying...
#1519
Join Date: Aug 2013
Posts: 1,710
Weasling out of the promotion? By offering refunds to people who never had any intention of flying the sectors booked? And who have never had anything to do with Iberia before two weeks ago?
It's worth keeping in mind that nobody is going to end up out of pocket for this, so by all means "boycott" an airline you never had any intention of flying...
It's worth keeping in mind that nobody is going to end up out of pocket for this, so by all means "boycott" an airline you never had any intention of flying...
Last edited by 36902BRF; Jul 7, 2018 at 10:33 am
#1520
Join Date: Jun 2016
Posts: 2,257
I received a couple of auto-reply for the Iberia emails I sent this morning ... only came a few days after the initial email was sent from my end.
So it sounds like perhaps the auto-reply only gets sent out when they start clearing out their inbox
Just an update for folks who is still waiting for the elusive auto-reply, that there is some sort of delay.
So it sounds like perhaps the auto-reply only gets sent out when they start clearing out their inbox
Just an update for folks who is still waiting for the elusive auto-reply, that there is some sort of delay.
#1521
Join Date: Jan 2008
Location: Belfast / London
Programs: BA Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold, MeliáRewards Platinum (no longer used)
Posts: 115
1 ‘inconsistencies’ email received for account with spread out one way flights for next year. Was for family member. Will be interesting to see if Iberia honour for my new account which was set up for this but had varied flights all intended to be taken.
#1523
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
#1524
Join Date: Apr 2017
Posts: 284
Pretty much. Its wrong, unprofessional, unethical and needless. But its a facade they can reliably hide behind as they weasel their way out. I hate that i am effectively rewarding them for their incompetence. Im a lawyer myself so i always take the chance to get someone on the phone to make my case. But here, the communication is so poor and the messaging so disparate and poorly-disseminated that i might as well be talking to a wall.
#1525
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Class action. Already contacted an attorney, he is very interested in the case.
Let's wait end of the month to see what they mean by inconsistencies.
When I mentioned him those email he told me "even better", we will find people with old accounts and same routing, will be a nice one
I keep you all posted.
PS : I don't care about the comments and "happy people" around. I fly a lot, I don't have credit cards, all my miles and points are hard earned (100+ flights / 330+ nights every year), so I have participate in this promotion by respecting the rules and don't accept an airlines or whoever think they can play with customer and cheat. It's a question of business ethics and principle now. Nobody forced Iberia to run such a silly promotion.
Let's wait end of the month to see what they mean by inconsistencies.
When I mentioned him those email he told me "even better", we will find people with old accounts and same routing, will be a nice one
I keep you all posted.
PS : I don't care about the comments and "happy people" around. I fly a lot, I don't have credit cards, all my miles and points are hard earned (100+ flights / 330+ nights every year), so I have participate in this promotion by respecting the rules and don't accept an airlines or whoever think they can play with customer and cheat. It's a question of business ethics and principle now. Nobody forced Iberia to run such a silly promotion.
#1526
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Pretty much. Its wrong, unprofessional, unethical and needless. But its a facade they can reliably hide behind as they weasel their way out. I hate that i am effectively rewarding them for their incompetence. Im a lawyer myself so i always take the chance to get someone on the phone to make my case. But here, the communication is so poor and the messaging so disparate and poorly-disseminated that i might as well be talking to a wall.
#1527
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
#1528
Join Date: May 2015
Location: Munich, Deutscheland
Programs: Try to be elite again... :)
Posts: 488
Interesting enough, I just got emails for refunding all my bookings (just got them, of course, money is not back yet - BTW i did not ask for refund nor had I issued with account since I am an old member) and in the meanwhile, I got 90000 Avios - I got avois pretty early, among the first batch of people.
What is the issue?
What is the issue?
#1529
Join Date: Jan 2004
Location: NYC, NY
Programs: UA 1K+1MM, MR Ttnm & lifetime PLT, Hilton Gld, IHG Pltn, Chi Dmd
Posts: 217
ditto
Interesting enough, I just got emails for refunding all my bookings (just got them, of course, money is not back yet - BTW i did not ask for refund nor had I issued with account since I am an old member) and in the meanwhile, I got 90000 Avios - I got avois pretty early, among the first batch of people.
What is the issue?
What is the issue?
#1530
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
I was wondering how long it would take for someone to threaten a class action... putting aside that any US claim would likely be preempted by the Airline Deregulation Act, the class action mechanism isnt as prominent in Spain, and the individual differences between those people who have yet -- in the 5 days since they started posting-- which would make this case a bad one for class treatment, this sounds like a great idea. I'm sure you found a lawyer who is "interested". That means....so much.
If you can't stand the risk of not getting your points out of a promotion like this, dont play the game. Here, they are even refunding you so you are left in the same position you would be had you not speculatively booked tickets you didnt intend to fly. Thus, no damages.
With all the terrible stuff in the world, to say "these people are the worst" shows a remarkable sense of entitlement or lack of awareness.
If you can't stand the risk of not getting your points out of a promotion like this, dont play the game. Here, they are even refunding you so you are left in the same position you would be had you not speculatively booked tickets you didnt intend to fly. Thus, no damages.
With all the terrible stuff in the world, to say "these people are the worst" shows a remarkable sense of entitlement or lack of awareness.