Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 6, 2018, 4:26 pm
#1456
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
What makes this all a bit more odd is if they were trying to weasel out of this, why affirmatively mention in the email that they sent recently about including copies of tickets to collect the 9k Avios?
Jul 6, 2018, 4:32 pm
#1457
Join Date: Apr 2017
Posts: 284
I assume so they can make it seem like they did their due diligence.
Jul 6, 2018, 4:39 pm
#1458
Join Date: Jun 2016
Posts: 2,257
Jul 6, 2018, 4:47 pm
#1459
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
Just got response email (locked new account, sent in all required verification info). They said they will not honor it due to "inconsistencies in my bookings". No clue what that means or why they wont honor. They offered me option of cancellation. Unreal that these idiots wont honor given that i followed literally every term.
Jul 6, 2018, 4:49 pm
#1460
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
My data points:
6/22: 2 accounts opened and 20x tickets booked
7/2: Accounts locked
7/3: Unlocked via app, but still no Avios
7/3: Sent ID and "Personal Data Rectification Request" form and received auto-confirmation immediately.
7/5: Mass email received asking for ID copy and ticket copies
7/5: Replied with requested info
7/6: Auto-confirmation of submission
.
6/22: 2 accounts opened and 20x tickets booked
7/2: Accounts locked
7/3: Unlocked via app, but still no Avios
7/3: Sent ID and "Personal Data Rectification Request" form and received auto-confirmation immediately.
7/5: Mass email received asking for ID copy and ticket copies
7/5: Replied with requested info
7/6: Auto-confirmation of submission
.
Jul 6, 2018, 4:57 pm
#1462
Join Date: Apr 2017
Posts: 284
iberia Plus number was on every single one of the 10 booking confirmation emails.
Jul 6, 2018, 5:09 pm
#1463
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
sent the same email again this morning with the addition of pdf of every single email too and now just hoping for the best
got the auto reply this time though, so can't say they never received it haha
Jul 6, 2018, 5:12 pm
#1464
Join Date: Apr 2017
Posts: 284
hmm thats worrying as i sent my email with passport, etickets and that form 2 days ago to no auto reply
sent the same email again this morning with the addition of pdf of every single email too and now just hoping for the best
got the auto reply this time though, so can't say they never received it haha
sent the same email again this morning with the addition of pdf of every single email too and now just hoping for the best
got the auto reply this time though, so can't say they never received it haha
They can now save tons of money (guarantee im not the only one this will happen to) and pretend that they have a basis to hide behind.
Jul 6, 2018, 5:12 pm
#1465
Join Date: Jul 2018
Location: YYC
Programs: Marriott Bonvoy Platinum Elite
Posts: 24
We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).
Jul 6, 2018, 5:15 pm
#1466
Join Date: Apr 2017
Posts: 284
I also sent my passport and e-ticket pdfs. I didn't get an auto response email for that one. I submitted another email this morning with my booking confirmation email instead; that one got an auto response. I'm curious what the consistency is. At least there is a free cancelation?
Jul 6, 2018, 5:16 pm
#1467
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
Can't say never received but can easily say inconsistencies in your bookings without actually noting what the inconsistencies are. As we can see, its incredibly easy for them to weasel out of honoring the promo for the new accounts (even for legit purchasers like me).
They can now save tons of money (guarantee im not the only one this will happen to) and pretend that they have a basis to hide behind.
They can now save tons of money (guarantee im not the only one this will happen to) and pretend that they have a basis to hide behind.
yh just bloody hope they realise they're breaking the terms and conditions of their own offer... maybe a nice little email stating a few regulations etc would help once the dust has settled in a week or so
Jul 6, 2018, 5:22 pm
#1468
Join Date: Apr 2017
Posts: 284
i just want them to tell me specifically what was "inconsistent" in my bookings. Im dying to know.
Jul 6, 2018, 5:23 pm
#1469
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
Jul 6, 2018, 5:32 pm
#1470
Join Date: Jun 2016
Posts: 2,257
For you guys that get an auto-reply from Iberia on the 2nd or 3rd try, what did you do different versus the first email? Just resend at different time of the day?
Would be interested to know as well when anybody who did NOT get autoreply from Iberia after emailing, actually end up receiving a real response from Iberia - informing whether your 9K avios posted, or perhaps not, bc your booking is "inconsistent" etc... I have been putting off calling them unless it becomes necessary. Thanks.
Would be interested to know as well when anybody who did NOT get autoreply from Iberia after emailing, actually end up receiving a real response from Iberia - informing whether your 9K avios posted, or perhaps not, bc your booking is "inconsistent" etc... I have been putting off calling them unless it becomes necessary. Thanks.