Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 5, 2018, 3:47 am
#1336
Join Date: Jul 2018
Posts: 10
I really hope that there is still a chance of avios with email 1. I had a completely legit account for my mother cancelled. Definitely no duplicate account that Iberia have sent details of and had no issue creating the account on the Iberia website. Makes me wonder if IBERIA try to match accounts with just name or something ridiculous. Would mean poor John Smith has no hope!
Jul 5, 2018, 3:47 am
#1337
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 466
A few days ago I moved a few lots of 1000 from BAEC to avios in the hope I could put them in iberia to ensure it was seen as an active account before the 90,000 hit but it didn't work so I put them back in BAEC. Yesterday when the 90,000 hit I moved them into avios in very small chunks and then into BAEC in two lots. I have never had any issues logging into my account before, nor have I ever been audited.
Jul 5, 2018, 3:49 am
#1338
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
My household account is still the same, but I took one person off my family and friends list and added two new ones yesterday in order to book some flights for them.
Jul 5, 2018, 4:16 am
#1340
Join Date: Aug 2013
Location: London
Programs: BAEC Gold, Mucci: Classe de la Luxe Eternelle
Posts: 816
Do you intend to complain incessantly until you get the huge amount of bonus avios that, until last week, you never expected to get? If so it's going to be very boring for the forum.
Maybe try being patient and grateful you have the chance to get them at all, instead of moaning in every single post. Frankly I'm not surprised Iberia CS got tired of dealing with you as you seem to be behaving in an extremely entitled way.
Maybe try being patient and grateful you have the chance to get them at all, instead of moaning in every single post. Frankly I'm not surprised Iberia CS got tired of dealing with you as you seem to be behaving in an extremely entitled way.
Jul 5, 2018, 4:25 am
#1341
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
I really hope that there is still a chance of avios with email 1. I had a completely legit account for my mother cancelled. Definitely no duplicate account that Iberia have sent details of and had no issue creating the account on the Iberia website. Makes me wonder if IBERIA try to match accounts with just name or something ridiculous. Would mean poor John Smith has no hope!
Good luck.
Jul 5, 2018, 5:58 am
#1344
Join Date: Mar 2011
Posts: 23
I am in the 100% exactly the same situation. I was not contacted by Iberia at all, I sent 3 emails, one after booking, to which they replied last Thursday that the bookings had IB+ number included, one with passport and form (received autoreply), and one with passport +form + pdf etickets (received no auto reply). I resent the last email again from a different email address about 30 minutes ago and still no auto reply. I also called several times, and was told to just wait and call them in 72 hours after sending my email. So we seem to be in the very same black hole together.
As a data point, posters could say which country they have account registered in and on which country site they booked. In my case: US / US.
As a data point, posters could say which country they have account registered in and on which country site they booked. In my case: US / US.
Jul 5, 2018, 6:26 am
#1345
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,621
I am encouraged and glad that this seems to be working out for many if not most people. I don’t think the Iberia forum has ever had so much activity! I fear, however, that it is unlikely that Iberia will ever offer such a promotion again, at least not under the same conditions. But we will wait-and-see. I hope you manage to redeem your points without any issues.
Jul 5, 2018, 6:31 am
#1346
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Suddenly our Avios transfer from my gf's BA account (household account) just arrived in her IB account. That sucked of course because we had already purchased points in the meantime for her redemption.
In the household account, they would have been much easier to redeem.
Transferring them out again to Avios.com fails, we can't even transfer a single Avios. And she has already redeemed her 90k Avios from the promotion.
In the household account, they would have been much easier to redeem.
Transferring them out again to Avios.com fails, we can't even transfer a single Avios. And she has already redeemed her 90k Avios from the promotion.
Jul 5, 2018, 6:33 am
#1347
Join Date: Jul 2018
Posts: 3
Okay, so I've created an account on the promotion's weekend and since that wasn't working properly, created another one with which I then booked my tickets. Now I've received both versions of the email - of course they cancelled the account with the tickets - and don't know what to do. Shall I try to reopen the account where all my tickets have been purchased with or shall I do the identification process with the other account and attach the tickets from the cancelled account to try and get my avios? Can anybody help??
Jul 5, 2018, 6:37 am
#1350
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Okay, so I've created an account on the promotion's weekend and since that wasn't working properly, created another one with which I then booked my tickets. Now I've received both versions of the email - of course they cancelled the account with the tickets - and don't know what to do. Shall I try to reopen the account where all my tickets have been purchased with or shall I do the identification process with the other account and attach the tickets from the cancelled account to try and get my avios? Can anybody help??