Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 4, 2018, 10:29 pm
#1321
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
"i created multiple accounts for family members including my dog and cat, then and booked 10 one way flights for each of them, which i have no intention of using just to get free avios, yet i'm upset that the company might think i'm trying to scam them, and has taken steps to make sure i'm not. I'm also furious that they won't let me transfer them out, even though they said that i wouldn't be able to..."
i'm going to run out of popcorn soon.
Just play the game, follow the rules, send them the documents they want and be understandable when they say they are busy, because, you know, they are... People were booking over 100 flights just for themselves.
i'm going to run out of popcorn soon.
Just play the game, follow the rules, send them the documents they want and be understandable when they say they are busy, because, you know, they are... People were booking over 100 flights just for themselves.
Jul 5, 2018, 12:12 am
#1323
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
Jul 5, 2018, 12:17 am
#1324
Join Date: Jan 2008
Location: Belfast / London
Programs: BA Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold, MeliáRewards Platinum (no longer used)
Posts: 115
Iberia has sent two different version email. Although I haven't received any avios so far. I think they are doing this fair.
1) You can only get refund
Dear customer,
We have noticed that several Iberia Plus accounts have recently been registered in your name. For your security, we have cancelled the duplicated accounts, leaving the original and oldest one active.
You can continue to enjoy all the benefits of the programme through this account. Likewise, if you took part in the 9,000 bonus Avios promotion for purchasing at Iberia.com from 21 to 24 June 2018, we will record the relevant Avios to your account.
If you have purchased a ticket associated with the cancelled account and would like a refund or would like to perform any other transaction regarding it, please contact us via email at [email protected], including your Iberia Plus number in the subject line and stating:
Ticket number to be refunded (you can see the number in your confirmation email, starting 075-…).
Iberia Plus number associated with the ticket.
You may request a refund for the ticket at no extra cost until 31 July 2018 (GMT+2).
Kind regards
The Iberia Plus team
2. You still have chance to get 90k avios
Thank you for your interest in the Iberia Plus programme.
It is a standard requirement of our programme to check the registration details for your Iberia Plus account. To help us do this, please email a copy of the official identity document you used for registration to[email protected]. The subject line of the email must include your Iberia Plus number in order for us to process it and you must send it to us by 31 July (GMT+2). If the documentation is not received before this date, we will be unable to register you for the Iberia Plus programme and you will not have access to any of the associated benefits.
If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.
Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.
Kind regards and we hope to see you on board again soon.
The Iberia Plus team
1) You can only get refund
Dear customer,
We have noticed that several Iberia Plus accounts have recently been registered in your name. For your security, we have cancelled the duplicated accounts, leaving the original and oldest one active.
You can continue to enjoy all the benefits of the programme through this account. Likewise, if you took part in the 9,000 bonus Avios promotion for purchasing at Iberia.com from 21 to 24 June 2018, we will record the relevant Avios to your account.
If you have purchased a ticket associated with the cancelled account and would like a refund or would like to perform any other transaction regarding it, please contact us via email at [email protected], including your Iberia Plus number in the subject line and stating:
Ticket number to be refunded (you can see the number in your confirmation email, starting 075-…).
Iberia Plus number associated with the ticket.
You may request a refund for the ticket at no extra cost until 31 July 2018 (GMT+2).
Kind regards
The Iberia Plus team
2. You still have chance to get 90k avios
Thank you for your interest in the Iberia Plus programme.
It is a standard requirement of our programme to check the registration details for your Iberia Plus account. To help us do this, please email a copy of the official identity document you used for registration to[email protected]. The subject line of the email must include your Iberia Plus number in order for us to process it and you must send it to us by 31 July (GMT+2). If the documentation is not received before this date, we will be unable to register you for the Iberia Plus programme and you will not have access to any of the associated benefits.
If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.
Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.
Kind regards and we hope to see you on board again soon.
The Iberia Plus team
Jul 5, 2018, 2:41 am
#1326
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
Jul 5, 2018, 2:41 am
#1327
Join Date: Nov 2009
Location: LUX
Programs: AF/KL Plat for Life, HH Diamond, IHG Plat, Accor Diamond, Avis PC, Hertz PC
Posts: 327
While the most appropriate adjective in this context would probably be "discriminatory", "discriminating" can also be a negative.
The leeway given by some to non-native English speakers can be a thing of beauty sometimes.
The leeway given by some to non-native English speakers can be a thing of beauty sometimes.
Jul 5, 2018, 3:29 am
#1329
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
Jul 5, 2018, 3:31 am
#1330
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 466
Honestly, Iberia could have just canceled the promo, I think this got way out of control as it was designed badly and they are honestly trying to make it work now, this is going better than I expected. If all we need to do is send in some paperwork, that is fine by me. Several newbies to this points game got in over their heads and are b!tch!ng way too much.
I for one set my expectations low going into this, and am pleased with how it is progressing.
I for one set my expectations low going into this, and am pleased with how it is progressing.
Jul 5, 2018, 3:33 am
#1331
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
well thanks for the info. I’ll wait before more people report on transferring these before I do ;-) good luck!
Jul 5, 2018, 3:34 am
#1332
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 466
Mine is not (currently!) locked. I transfered my bonus points IB -> Avios -> BAEC.
Jul 5, 2018, 3:35 am
#1333
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
Jul 5, 2018, 3:38 am
#1334
Join Date: Mar 2014
Posts: 60
Most ppl around me moved avios yesterday got their ba acct locked today due to "security measure". I did call but no further info could be provided. They just asked me to wait for email/mail to be sent from avios uk centre.
Anyway, I made redemptions already and only few leftovers there. I dont mind to provide any proof as I did over 5 times in the past (yes! My avios account was locked over 5 times in past years with very stupid reasons like someone logged in outside uk, email address has been changed twice within two mins... Blah blah...).
Jul 5, 2018, 3:45 am
#1335
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
Its more likely due to too frequently moving avios between accounts (moving 90k at least need more than 20 times i bet) and/or changing email+address (in order to match with each others).
Most ppl around me moved avios yesterday got their ba acct locked today due to "security measure". I did call but no further info could be provided. They just asked me to wait for email/mail to be sent from avios uk centre.
Anyway, I made redemptions already and only few leftovers there. I dont mind to provide any proof as I did over 5 times in the past (yes! My avios account was locked over 5 times in past years with very stupid reasons like someone logged in outside uk, email address has been changed twice within two mins... Blah blah...).
Most ppl around me moved avios yesterday got their ba acct locked today due to "security measure". I did call but no further info could be provided. They just asked me to wait for email/mail to be sent from avios uk centre.
Anyway, I made redemptions already and only few leftovers there. I dont mind to provide any proof as I did over 5 times in the past (yes! My avios account was locked over 5 times in past years with very stupid reasons like someone logged in outside uk, email address has been changed twice within two mins... Blah blah...).