Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 4, 2018, 7:25 pm
#1306
Join Date: Apr 2017
Posts: 284
The amount of new accounts was locked in on June 24 when the promo ended. They could have immediately sent out a blast asking people to send in passport photos to verify. We could have been doing this for days so that new accounts dont get needlessly delayed.
Jul 4, 2018, 7:26 pm
#1307
Join Date: Mar 1999
Location: Alpharetta, GA, USA
Posts: 948
Jul 4, 2018, 7:27 pm
#1308
Join Date: Jan 2010
Location: New York and Vienna
Programs: PA WorldPass Platinum, AA, DL, LH. GHA Black, SPG and HHonors Gold
Posts: 3,870
Or Iberia could have used the same standard for eligibility as for transferring between Avios accounts and avoided the headache. That would have been much smarter and avoided the overhead and headache that resulted.
Jul 4, 2018, 7:33 pm
#1309
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
can someone confirm who has actually got their 90k avios whether or not their ib plus number was actually in the pdf e ticket sent as the attachment in the confirmation emails? my ib plus number is in every single confirmation email but not on a single e ticket and can't even see a space where it would be.
does anyone else have or not have ib plus number in their e-tickets too?
thanks
does anyone else have or not have ib plus number in their e-tickets too?
thanks
The number was not in my tickets.
I called Iberia Plus to add them and they asked for all of my booking references. Told me they would be added manually. (6/22)
I figured it wouldn't hurt to add them myself, I pulled up each booking and added the number under passenger details. (6/23)
I still can't book an award ticket - waiting for account to be unlocked after sending form and copy of passport.
Last edited by ICanFly!; Jul 4, 2018 at 8:56 pm Reason: Correcting dates
Jul 4, 2018, 7:56 pm
#1310
Join Date: Apr 2015
Posts: 30
90,200 Avios in my account (90k promotion plus 200 welcome bonus)
The number was not in my tickets.
I called Iberia Plus to add them and they asked for all of my booking references. Told me they would be added manually. (2/22)
I figured it wouldn't hurt to add them myself, I pulled up each booking and added the number under passenger details. (2/23)
I still can't book an award ticket - waiting for account to be unlocked after sending form and copy of passport.
The number was not in my tickets.
I called Iberia Plus to add them and they asked for all of my booking references. Told me they would be added manually. (2/22)
I figured it wouldn't hurt to add them myself, I pulled up each booking and added the number under passenger details. (2/23)
I still can't book an award ticket - waiting for account to be unlocked after sending form and copy of passport.
Jul 4, 2018, 8:08 pm
#1311
Join Date: Nov 2017
Programs: British Airways Gold; Avianca Gold; Marriott Ambassador; Hilton Diamond; IHG Spire Ambassador
Posts: 52
I received 90k and my number was NOT on the PDF as far as I can see but was on every email.
Signed up 5 other family members. All accounts are locked. Apparently they need to submit the tickets, although none have received an email to that effect. Thanks Iberia for making this more painful that needs be..
Signed up 5 other family members. All accounts are locked. Apparently they need to submit the tickets, although none have received an email to that effect. Thanks Iberia for making this more painful that needs be..
Jul 4, 2018, 8:11 pm
#1312
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
Most people with duplicate accounts aren't cheating, we're getting screwed by the Iberia site. I created 3 accounts accidentally because I kept getting error messages and didn't think anything had been created.
I only purchased 10 tickets for 1 of the accounts so hoping for the best, but at least they're offering refunds. I'm not at all mad at Iberia and think they've acted more than fairly, but their IT SUCKS!
I only purchased 10 tickets for 1 of the accounts so hoping for the best, but at least they're offering refunds. I'm not at all mad at Iberia and think they've acted more than fairly, but their IT SUCKS!
1) You can only get refund
Dear customer,
We have noticed that several Iberia Plus accounts have recently been registered in your name. For your security, we have cancelled the duplicated accounts, leaving the original and oldest one active.
You can continue to enjoy all the benefits of the programme through this account. Likewise, if you took part in the 9,000 bonus Avios promotion for purchasing at Iberia.com from 21 to 24 June 2018, we will record the relevant Avios to your account.
If you have purchased a ticket associated with the cancelled account and would like a refund or would like to perform any other transaction regarding it, please contact us via email at [email protected], including your Iberia Plus number in the subject line and stating:
Ticket number to be refunded (you can see the number in your confirmation email, starting 075-…).
Iberia Plus number associated with the ticket.
You may request a refund for the ticket at no extra cost until 31 July 2018 (GMT+2).
Kind regards
The Iberia Plus team
2. You still have chance to get 90k avios
Thank you for your interest in the Iberia Plus programme.
It is a standard requirement of our programme to check the registration details for your Iberia Plus account. To help us do this, please email a copy of the official identity document you used for registration to[email protected]. The subject line of the email must include your Iberia Plus number in order for us to process it and you must send it to us by 31 July (GMT+2). If the documentation is not received before this date, we will be unable to register you for the Iberia Plus programme and you will not have access to any of the associated benefits.
If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.
Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.
Kind regards and we hope to see you on board again soon.
The Iberia Plus team
Jul 4, 2018, 8:18 pm
#1313
Join Date: Oct 2012
Programs: HH/PCR/SPG
Posts: 14
I received 90k and my number was NOT on the PDF as far as I can see but was on every email.
Signed up 5 other family members. All accounts are locked. Apparently they need to submit the tickets, although none have received an email to that effect. Thanks Iberia for making this more painful that needs be..
Signed up 5 other family members. All accounts are locked. Apparently they need to submit the tickets, although none have received an email to that effect. Thanks Iberia for making this more painful that needs be..
Jul 4, 2018, 8:18 pm
#1314
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
So lame. Such an amateur hour of a company. Bought tickets for five family members for next month, some quite pricey. All five accounts were locked. But no emails, now after resetting PINs still points either. I’m inclined to refund everything and fly another carrier instead. Will definitely not direct any of my work travel to these guys if I can avoid it.
Jul 4, 2018, 8:52 pm
#1315
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
My number was not on the PDF ticketing confirmation.
I don't know whether the points were credited because reservations took down all of my booking references when I called to ask why Plus number wasn't on the PDFs or because I went into each booking and added the number under customer information.
One thing I did note: each time I added the Plus number to a record, the booking appeared under my account.
Now waiting for them to unlock the account - but who knows, I might wake up and find the Avios gone.
I'm trying to roll with it.
Jul 4, 2018, 9:32 pm
#1317
Join Date: Mar 2011
Posts: 23
Newly created account here set up just for me and with correct identifying information. I have heard nothing from IB but thanks to the PIN reset via the app, I know no points have posted to my account. This morning, I proactively sent the form and a scan of my passport.
I'll give this a few days and if still no points, I'm filing 10 disputes with my credit card company. I have copies of the original T&Cs, my account setup and email confirmations of the tickets showing my IB number. I can conclusively prove I complied with all terms. IB has not, since it's been 10 days and still no points.
Since IB hasn't communicated anything to me, I have no way of knowing if a refund is even an option.
I'll give this a few days and if still no points, I'm filing 10 disputes with my credit card company. I have copies of the original T&Cs, my account setup and email confirmations of the tickets showing my IB number. I can conclusively prove I complied with all terms. IB has not, since it's been 10 days and still no points.
Since IB hasn't communicated anything to me, I have no way of knowing if a refund is even an option.
I read all these reports that IB have contacted them with options for refund or to have it verified and bonus miles deposited and wonder - did I just end up in some black hole with no communication from IB? I've tried messaging them on FB but to no avail.
Last edited by kwloo; Jul 4, 2018 at 9:32 pm Reason: grammatical
Jul 4, 2018, 9:57 pm
#1318
Join Date: Jul 2018
Posts: 31
Sadly I'm exactly in the same boat with you. I have heard nothing from IB since Day 1. I tried logging in but the account was and is still locked. The app works but that's it. I used the same PIN on the web/desktop but it doesn't work. I've sent them 3 emails including one containing the form to unblock my account, proof of address from the bank and my passport. I even called them and the chap said to ring back in 72 hours.
I read all these reports that IB have contacted them with options for refund or to have it verified and bonus miles deposited and wonder - did I just end up in some black hole with no communication from IB? I've tried messaging them on FB but to no avail.
I read all these reports that IB have contacted them with options for refund or to have it verified and bonus miles deposited and wonder - did I just end up in some black hole with no communication from IB? I've tried messaging them on FB but to no avail.
As a data point, posters could say which country they have account registered in and on which country site they booked. In my case: US / US.
Jul 4, 2018, 10:22 pm
#1319
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
"I created multiple accounts for family members including my dog and cat, then and booked 10 one way flights for each of them, which I have no intention of using just to get free Avios, yet I'm upset that the company might think I'm trying to scam them, and has taken steps to make sure I'm not. I'm also furious that they won't let me transfer them out, even though they said that I wouldn't be able to..."
I'm going to run out of popcorn soon.
Just play the game, follow the rules, send them the documents they want and be understandable when they say they are busy, because, you know, they are... people were booking over 100 flights just for themselves.
I'm going to run out of popcorn soon.
Just play the game, follow the rules, send them the documents they want and be understandable when they say they are busy, because, you know, they are... people were booking over 100 flights just for themselves.
Jul 4, 2018, 10:28 pm
#1320
Join Date: May 2016
Location: SFO
Programs: UA 1k
Posts: 312
Honestly, Iberia could have just canceled the promo, I think this got way out of control as it was designed badly and they are honestly trying to make it work now, this is going better than I expected. If all we need to do is send in some paperwork, that is fine by me. Several newbies to this points game got in over their heads and are b!tch!ng way too much.
I for one set my expectations low going into this, and am pleased with how it is progressing.
I for one set my expectations low going into this, and am pleased with how it is progressing.