Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 3, 2018, 6:10 pm
#1099
Join Date: Apr 2017
Posts: 284
I may have back-doored it:+34913894357Ask for the Iberia Plus Service Center right away and they will transfer you - at least it worked for me with my cheery and polite disposition. Being a jerk will get you nowhere with these nice folks. They are doing the best they can with enormous call volume.
Jul 3, 2018, 6:10 pm
#1100
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
Not only that but if the account goes negative in December - as they are saying it would - then Iberia can assess a customer's account for payment.
Lufthansa did it years ago and folks within the EU ended up paying thousands in some cases.
Knowingly permitting an account to go into negative territory with no intention to make up the shortfall when Iberia claws them back in December is getting into murky waters - some would argue it's fraudulent when you know the rules and go ahead anyway.
Lufthansa did it years ago and folks within the EU ended up paying thousands in some cases.
Knowingly permitting an account to go into negative territory with no intention to make up the shortfall when Iberia claws them back in December is getting into murky waters - some would argue it's fraudulent when you know the rules and go ahead anyway.
Jul 3, 2018, 6:12 pm
#1103
Join Date: Apr 2017
Posts: 284
Ridiculous that it would take a week. Still don't see why they couldn't have begun this process nearly a week ago. We could have been sending in passport photos and validating the info in the meantime and not had any delay in posting the points.
Jul 3, 2018, 6:13 pm
#1104
Join Date: Jul 2018
Location: YYC
Programs: Marriott Bonvoy Platinum Elite
Posts: 24
Just wondering if there is anyone who received the Avios points that are not from the countries mentioned? I'm in Canada but I purchased my tickets on the US-English site.
I have a new Iberia account so no points as of yet.
I have a new Iberia account so no points as of yet.
Jul 3, 2018, 6:16 pm
#1105
Join Date: Mar 2014
Posts: 60
By the way, we tried topping of my gf's IB account from her BA account (transferring all her remaining BA Avios).
This failed and we were asked to call BA.
The BA agent says there is an error, even when he tries to transfer the Avios for us. I wonder if they have temporarily suspended all transfers between BA and IB?
This failed and we were asked to call BA.
The BA agent says there is an error, even when he tries to transfer the Avios for us. I wonder if they have temporarily suspended all transfers between BA and IB?
Jul 3, 2018, 6:19 pm
#1106
Join Date: Oct 2001
Location: Falls Church, VA
Programs: United, Starwood
Posts: 279
Just as a data point, if I have an old account, and I can access it normally, but I still have 0 points, do I need to send in the verification form along with a copy of the passport? Or is that strictly for new accounts, and I just need to be patient? Thanks.
Jul 3, 2018, 6:21 pm
#1107
Join Date: Aug 2013
Posts: 1,706
They are clearly overwhelmed and so far honestly this has actually gone pretty well compared to how it could have. Yeah it sucks but you can blame your fellow "travel hackers: as much as Iberia. When folks are creating accounts for Pepe the Cat then Iberia is going to react (hey I am a poet). If you were not comfortable with the risk and didn't have various contingencies you should not have played the game.
Jul 3, 2018, 6:24 pm
#1108
Join Date: Apr 2017
Posts: 284
They are clearly overwhelmed and so far honestly this has actually gone pretty well compared to how it could have. Yeah it sucks but you can blame your fellow "travel hackers: as much as Iberia. When folks are creating accounts for Pepe the Cat then Iberia is going to react (hey I am a poet). If you were not comfortable with the risk and didn't have various contingencies you should not have played the game.
Jul 3, 2018, 6:26 pm
#1109
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Forget about your new accounts that are "legitimate" and crying about scammers.
My IB Oro (Gold) account opened years ago still hasn't gotten anything. Some of you need to check your entitlement, seriously
My IB Oro (Gold) account opened years ago still hasn't gotten anything. Some of you need to check your entitlement, seriously
Jul 3, 2018, 6:28 pm
#1110
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt, Marriott
Posts: 458
I opened my account in 2016 and credited hotel points a few months after that so there was at least some activity (I was aiming for a BA > IB transfer after 90 days but ended up never needed it). I transferred in some points from Amex a few days ago to top off my account in anticipation. Tickets purchased on the 21st and 22nd; Avios posted this afternoon and now all gone - I grabbed the seats I was watching!
Only odd thing is the double pending charges for the two award tickets I purchased.
Only odd thing is the double pending charges for the two award tickets I purchased.