Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 3, 2018, 12:45 am
#871
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,602
Couple of interesting things here. Firstly sock puppet accounts are being scrutinised. This is damage limitation, therefore there is damage and it is now someone in Iberia's job to limit it. Manually verifying new accounts is a big job and expensive. This is a serious effort and implies this is not something IB is taking on the chin.
The fact that they are offering refunds for out of country bookings is significant. They don't have to. Personally, I wouldn't argue the toss here, I'd take the refund. You might find it disappears if there's a dispute.
Next step? Strict T&C, and enforcing a no transfer policy. The avios only have a net cost if they are redeemed or transferred, so it follows that IB will want to prevent that and allow them to dissolve in December. There's a significant risk that app bookings won't count, if that can be detected it's an obvious way of limiting damage further.
The fact that they are offering refunds for out of country bookings is significant. They don't have to. Personally, I wouldn't argue the toss here, I'd take the refund. You might find it disappears if there's a dispute.
Next step? Strict T&C, and enforcing a no transfer policy. The avios only have a net cost if they are redeemed or transferred, so it follows that IB will want to prevent that and allow them to dissolve in December. There's a significant risk that app bookings won't count, if that can be detected it's an obvious way of limiting damage further.
Last edited by bisonrav; Jul 3, 2018 at 12:50 am
Jul 3, 2018, 12:52 am
#872
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
IB has stated on Twitter multiple times that app bookings count.
(But then again, why would you book through the app when you could get 4.95€ cashback per booking through the website?)
(But then again, why would you book through the app when you could get 4.95€ cashback per booking through the website?)
Jul 3, 2018, 12:57 am
#873
Join Date: May 2018
Programs: JAL
Posts: 8
This article says nothing definite. it refers to a person with Thailand address, purchasing a ticket on a U.S. site and should not affect any U.S. addresses.
On Iberia twitter today - they replied to someone with: "Hi Maria. Please wait until tomorrow and contact us if you do not receive the Avios"
On Iberia twitter today - they replied to someone with: "Hi Maria. Please wait until tomorrow and contact us if you do not receive the Avios"
Account is unlocked via password reset.
However I am not able to change my personal information since account opening.
However I am not able to change my personal information since account opening.
"Passenger names cannot be modified. If you wish to change the names or the number of passengers, you should cancel this trip plan and start a new booking."
Anyone experience the same error?
Anyone experience the same error?
This blog suggests Iberia finding any reason possible NOT to give the miles
https://livefromalounge.boardingarea...n-dishonoured/
https://livefromalounge.boardingarea...n-dishonoured/
Yes, i got the same error after IB update the website design ~2months ago.
Although iberia has stated on Twitter/Facebook, they may change/add some rules in the T&C when too many customers join the promotion.
Last edited by NWIFlyer; Jul 3, 2018 at 2:05 am Reason: Merge consecutive posts
Jul 3, 2018, 1:11 am
#874
Join Date: May 2011
Posts: 2,378
2. Do you have any idea how many Oneworld miles are already in existence? Trillions. This of course will have an impact on redemption ability but it WILL NOT use up the entire planets supply like several hysterical posters seem to think...
Jul 3, 2018, 1:17 am
#875
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,577
Meanwhile, IAG also just released 2.2 billion new avios to settle the class action against BA in the US, but if you think a devaluation isn’t imminent... fine by me!
Jul 3, 2018, 1:23 am
#876
Join Date: May 2011
Posts: 2,378
Couple of interesting things here. Firstly sock puppet accounts are being scrutinised. This is damage limitation, therefore there is damage and it is now someone in Iberia's job to limit it. Manually verifying new accounts is a big job and expensive. This is a serious effort and implies this is not something IB is taking on the chin.
The fact that they are offering refunds for out of country bookings is significant. They don't have to. Personally, I wouldn't argue the toss here, I'd take the refund. You might find it disappears if there's a dispute.
Next step? Strict T&C, and enforcing a no transfer policy. The avios only have a net cost if they are redeemed or transferred, so it follows that IB will want to prevent that and allow them to dissolve in December. There's a significant risk that app bookings won't count, if that can be detected it's an obvious way of limiting damage further.
The fact that they are offering refunds for out of country bookings is significant. They don't have to. Personally, I wouldn't argue the toss here, I'd take the refund. You might find it disappears if there's a dispute.
Next step? Strict T&C, and enforcing a no transfer policy. The avios only have a net cost if they are redeemed or transferred, so it follows that IB will want to prevent that and allow them to dissolve in December. There's a significant risk that app bookings won't count, if that can be detected it's an obvious way of limiting damage further.
When did I say a devaluation isn't imminent? Not that I'd believe it has anything to do with these promotions/compensation payments if it is, these are small fry in the grand scheme of things.
Jul 3, 2018, 1:28 am
#877
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
I can see some logic here and it's not a bad idea in any case.
TBH - IT wise, I can't see how the avios earned in this promotion can be ringfenced - either all the avios in the account are free to use (with consequences if you transfer), or held in the account as suggested until after December 1.
I'm not sure there would have been all this discussion around negative balances if they were intending this, but of course it could be done if they are now working out the IT now they realise the monster they've created!
TBH - IT wise, I can't see how the avios earned in this promotion can be ringfenced - either all the avios in the account are free to use (with consequences if you transfer), or held in the account as suggested until after December 1.
I'm not sure there would have been all this discussion around negative balances if they were intending this, but of course it could be done if they are now working out the IT now they realise the monster they've created!
Jul 3, 2018, 1:30 am
#878
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
I recently got a few thousand Avios into my IB+ account from an Avis promo, just logged onto Avios.com and pulled them through (and pushed onto BAEC) with no problems whatsoever.
IB+ account balance now at 0, awaiting for that to become 90000 on Friday (or thereabouts !)
IB+ account balance now at 0, awaiting for that to become 90000 on Friday (or thereabouts !)
Jul 3, 2018, 1:38 am
#879
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
Pretty easy to ringfence them, but it can't be implemented over night if they didn't already have a mechanism for it (I'd be surprised if they don't). I develop software for lottery sites and we have dozens of ringfenced balances which are combined to the total, but certain balances are excluded from certain things (e.g. promo credits can't be withdrawn or are limited to certain games)
Regardless, We are talking about Iberia here, who don't have a reputation for being best in class IT wise, to put it extremely kindly!
Jul 3, 2018, 2:40 am
#880
Join Date: Oct 2017
Programs: GA, SQ, QR
Posts: 12
not be able to book through Iberia's redemption page there are no avios + cash tariff shown,
even though it is for a flight operated by Iberia (MAD-BCN)
*no avios from promotion yet
popup message: (X) To use your Avios please contact your Iberia Plus Service Center: 901 201214. Sorry for the inconvenience.
even though it is for a flight operated by Iberia (MAD-BCN)
*no avios from promotion yet
popup message: (X) To use your Avios please contact your Iberia Plus Service Center: 901 201214. Sorry for the inconvenience.
Jul 3, 2018, 2:50 am
#881
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
not be able to book through Iberia's redemption page there are no avios + cash tariff shown,
even though it is for a flight operated by Iberia (MAD-BCN)
*no avios from promotion yet
popup message: (X) To use your Avios please contact your Iberia Plus Service Center: 901 201214. Sorry for the inconvenience.
even though it is for a flight operated by Iberia (MAD-BCN)
*no avios from promotion yet
popup message: (X) To use your Avios please contact your Iberia Plus Service Center: 901 201214. Sorry for the inconvenience.
- Revenue flights
- Revenue flights with Avios reduction
- Avios redemptions
Jul 3, 2018, 3:20 am
#882
Join Date: Jan 2008
Location: Belfast / London
Programs: BA Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold, MeliáRewards Platinum (no longer used)
Posts: 115
My family all booked flights through this - for a total of 6 people (60 flights). All locked out of accounts yesterday so I sent through the form and ID. Had positive confirmations of emails received for all but one which got a 'Failure email reception' response. The auto response said to include IB number in the subject line and when I did this it went through.
This morning I used the app to reset pins and now in all the accounts apart from the same one that got the 'Failure email reception' response. Worryingly the app says the IB number is invalid. This was the only one of the accounts which has an Irish passport (but UK address in N.I. and booked through UK site)...
This morning I used the app to reset pins and now in all the accounts apart from the same one that got the 'Failure email reception' response. Worryingly the app says the IB number is invalid. This was the only one of the accounts which has an Irish passport (but UK address in N.I. and booked through UK site)...