Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 2, 2018, 11:38 pm
#857
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
Here's a work around for the lock-out.
- If you have not already done so, download the Iberia app
- Use the option Have you forgotten your PIN from the app (from the app, not from the web)
- You will receive a new pin by email.
I wonder if on their end having an unlocked account = "verified" account.
Jul 2, 2018, 11:46 pm
#859
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,573
Strong recommendation at this point is that should you have any pre promo avios you might want to use outside Iberia, you transfer them out now. A perfectly predictable next step is to prohibit ANY external transfers so availability can be used to throttle usage when the promo is honoured.
Jul 3, 2018, 12:01 am
#861
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
Strong recommendation at this point is that should you have any pre promo avios you might want to use outside Iberia, you transfer them out now. A perfectly predictable next step is to prohibit ANY external transfers so availability can be used to throttle usage when the promo is honoured.
TBH - IT wise, I can't see how the avios earned in this promotion can be ringfenced - either all the avios in the account are free to use (with consequences if you transfer), or held in the account as suggested until after December 1.
I'm not sure there would have been all this discussion around negative balances if they were intending this, but of course it could be done if they are now working out the IT now they realise the monster they've created!
Jul 3, 2018, 12:17 am
#865
Join Date: Aug 2002
Posts: 641
Not just for me then. I've had no problems logging in though, account is a few years old. Contrary to others I even transferred some Avios into Iberia. Let's see if they get stuck there (I suspect not).
Jul 3, 2018, 12:20 am
#866
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
Account is unlocked via password reset.
However I am not able to change my personal information since account opening.
However I am not able to change my personal information since account opening.
"Passenger names cannot be modified. If you wish to change the names or the number of passengers, you should cancel this trip plan and start a new booking."
Anyone experience the same error?
Anyone experience the same error?
Jul 3, 2018, 12:22 am
#867
Join Date: Jun 2016
Location: SYD
Programs: QF Gold, CX Silver, HH Diamond, IHG Diamond
Posts: 79
Account is unlocked via password reset.
However I am not able to change my personal information since account opening.
However I am not able to change my personal information since account opening.
"Passenger names cannot be modified. If you wish to change the names or the number of passengers, you should cancel this trip plan and start a new booking."
Anyone experience the same error?
Anyone experience the same error?
Jul 3, 2018, 12:36 am
#868
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,104
Account is unlocked via password reset.
However I am not able to change my personal information since account opening.
However I am not able to change my personal information since account opening.
"Passenger names cannot be modified. If you wish to change the names or the number of passengers, you should cancel this trip plan and start a new booking."
Anyone experience the same error?
Anyone experience the same error?
Jul 3, 2018, 12:43 am
#869
Join Date: May 2018
Programs: JAL
Posts: 8
This article says nothing definite. it refers to a person with Thailand address, purchasing a ticket on a U.S. site and should not affect any U.S. addresses.
On Iberia twitter today - they replied to someone with: "Hi Maria. Please wait until tomorrow and contact us if you do not receive the Avios"
On Iberia twitter today - they replied to someone with: "Hi Maria. Please wait until tomorrow and contact us if you do not receive the Avios"
This blog suggests Iberia finding any reason possible NOT to give the miles
https://livefromalounge.boardingarea...n-dishonoured/
https://livefromalounge.boardingarea...n-dishonoured/
if it is true, it is very disappointing that IB changing the T&C after customer buy the tickers. I think IB should provide a method to refund the tickets without any charges.
Account is unlocked via password reset.
However I am not able to change my personal information since account opening.
However I am not able to change my personal information since account opening.
"Passenger names cannot be modified. If you wish to change the names or the number of passengers, you should cancel this trip plan and start a new booking."
Anyone experience the same error?
Anyone experience the same error?
Jul 3, 2018, 12:44 am
#870
Join Date: Oct 2007
Location: SIN
Programs: BA Executive Club, SQ Krisflyer
Posts: 356
A data point.
I created my account for the purpose of this promotion.
Yesterday (2nd July) I was unable to login to the system with the errors reported above.
This morning (3rd July) I attempted to reset the password using the app, but was given error "PIN reset but unable to send email". Thereafter I went to the website and did the PIN reset with the secret question & surname. This was successfully done and I was able to login to my account.
There were no bonus points credited.
I created my account for the purpose of this promotion.
Yesterday (2nd July) I was unable to login to the system with the errors reported above.
This morning (3rd July) I attempted to reset the password using the app, but was given error "PIN reset but unable to send email". Thereafter I went to the website and did the PIN reset with the secret question & surname. This was successfully done and I was able to login to my account.
There were no bonus points credited.
