Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 2, 2018, 2:53 pm
#781
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,324
Probably just the route you're looking at. I'm looking at MAD - UIO which shows tons of business availability. I guess it isn't such a popular route, but still, only one flight a day.
Jul 2, 2018, 2:54 pm
#783
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,324
Jul 2, 2018, 2:59 pm
#784
Join Date: Sep 2013
Programs: BA Executive Club
Posts: 182
Bob
Jul 2, 2018, 3:26 pm
#785
Join Date: Feb 2015
Posts: 19
So potentially interesting data point(?) The new account I created for my partner on 6/22 is #86828xxx . Someone posted this screengrab on the Iberia twitter (below), their number 86869xxx. Do these numbers get issued numerically 1 at a time? If so, it looks like there are at least 40k new accounts that were created over that weekend!
Jul 2, 2018, 3:31 pm
#786
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
With all the due respect for others expressing different opinions, this is my personal POV (i'm in the deal):
- I think IB is behaving correctly.
- They are confirming they want to honour the promo
- They seem to be ok with crediting avios to both pre-existing and new members
- They are enforcing rules and T&C, in the exact way we accepted them upon registration.
- I think that the idea of checking new accounts to prevent frauds / cheating / breaching of rules / double accounts / accounts under fictitious either name of convenience is not only correct but healthy too! I strongly encourage IB to proceed like this.
- I always try to get all I can from mistake fares and such crazy promo, and I don't want to put the matter under an ethical light, but if you play borderline I think it's fair to expect the airline to play borderline as well.
- I agree IB should try to check everything in a reasonable time frame.
- About the customer service provided over the phone, I would suggest everyone to think at how many phone calls are they getting by people about this. I'm not justifying them, simply try to be sympathetic about an over-stressing situation.
my 0,02$
- I think IB is behaving correctly.
- They are confirming they want to honour the promo
- They seem to be ok with crediting avios to both pre-existing and new members
- They are enforcing rules and T&C, in the exact way we accepted them upon registration.
- I think that the idea of checking new accounts to prevent frauds / cheating / breaching of rules / double accounts / accounts under fictitious either name of convenience is not only correct but healthy too! I strongly encourage IB to proceed like this.
- I always try to get all I can from mistake fares and such crazy promo, and I don't want to put the matter under an ethical light, but if you play borderline I think it's fair to expect the airline to play borderline as well.
- I agree IB should try to check everything in a reasonable time frame.
- About the customer service provided over the phone, I would suggest everyone to think at how many phone calls are they getting by people about this. I'm not justifying them, simply try to be sympathetic about an over-stressing situation.
my 0,02$
Last edited by paffendorf; Jul 2, 2018 at 3:39 pm Reason: wording
Jul 2, 2018, 3:42 pm
#788
Join Date: Apr 2017
Posts: 284
With all the due respect for others expressing different opinions, this is my personal POV (i'm in the deal):
- I think IB is behaving correctly.
- They are confirming they want to honour the promo
- They seem to be ok with crediting avios to both pre-existing and new members
- They are enforcing rules and T&C, in the exact way we accepted them upon registration.
- I think that the idea of checking new accounts to prevent frauds / cheating / breaching of rules / double accounts / accounts under fictitious either name of convenience is not only correct but healthy too! I strongly encourage IB to proceed like this.
- I always try to get all I can from mistake fares and such crazy promo, and I don't want to put the matter under an ethical light, but if you play borderline I think it's fair to expect the airline to play borderline as well.
- I agree IB should try to check everything in a reasonable time frame.
- About the customer service provided over the phone, I would suggest everyone to think at how many phone calls are they getting by people about this. I'm not justifying them, simply try to be sympathetic about an over-stressing situation.
my 0,02$
- I think IB is behaving correctly.
- They are confirming they want to honour the promo
- They seem to be ok with crediting avios to both pre-existing and new members
- They are enforcing rules and T&C, in the exact way we accepted them upon registration.
- I think that the idea of checking new accounts to prevent frauds / cheating / breaching of rules / double accounts / accounts under fictitious either name of convenience is not only correct but healthy too! I strongly encourage IB to proceed like this.
- I always try to get all I can from mistake fares and such crazy promo, and I don't want to put the matter under an ethical light, but if you play borderline I think it's fair to expect the airline to play borderline as well.
- I agree IB should try to check everything in a reasonable time frame.
- About the customer service provided over the phone, I would suggest everyone to think at how many phone calls are they getting by people about this. I'm not justifying them, simply try to be sympathetic about an over-stressing situation.
my 0,02$
Jul 2, 2018, 3:48 pm
#790
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Agree completely. The only item lacking is communication. Where is the mass email to new accounts outlining this info in a concise manner? We shouldn't be finding out about this piecemeal. If they need new accounts to provide X or Y info, then shoot around an email to all relevant accounts.
100000% agree. It's what I told them and she was even more rude after this comment, with an answer like : "we know what we have to do".
Overall, we all agree, things are going well, missing some communication and opportunities for Iberia to shine and enrolling new customers, etc.
But shutting down accounts without notice (email, etc) is not ethical neither professional. If I was not in this promotion and they act this way (and this should happen with mum and daddy booking flights during promotion period) I can tell you that I would be more than upset regarding the method used by Iberia.
Except that, pop corn time, and I'm confident too with the fact that they will post the miles. Availability is something because the more it goes the more I feel that a HUGE amount of people are in (we think about the 90K road warriors like us, but this applies to ALL the booking made during promotion time). I'm pretty sure we talk about Millions of plane tickets.
Jul 2, 2018, 3:49 pm
#791
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
Agree completely. The only item lacking is communication. Where is the mass email to new accounts outlining this info in a concise manner? We shouldn't be finding out about this piecemeal. If they need new accounts to provide X or Y info, then shoot around an email to all relevant accounts.
I'm pretty sure they will make some form of public announcement in the next few days. To be frank it's 6 working days since the end of promotion....
cheers Luke
Jul 2, 2018, 3:49 pm
#792
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Jul 2, 2018, 3:50 pm
#793
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
uhm... I think that for sure they're not the best CS in the world but we should also agree they are keeping to give some information through social netowrks (maybe unclear, maybe confusing, maybe partial... but at least they keep to do that) ... I mean: about the famous IST-JNB AF F deal... I got my ticket changed and NONE informed me in any way after two months.... no e-mail, no phone calls, no TA comunication, no official announcement.
I'm pretty sure they will make some form of public announcement in the next few days. To be frank it's 6 working days since the end of promotion....
cheers Luke
I'm pretty sure they will make some form of public announcement in the next few days. To be frank it's 6 working days since the end of promotion....
cheers Luke
Jul 2, 2018, 3:53 pm
#794
Join Date: Apr 2017
Posts: 284
uhm... I think that for sure they're not the best CS in the world but we should also agree they are keeping to give some information through social netowrks (maybe unclear, maybe confusing, maybe partial... but at least they keep to do that) ... I mean: about the famous IST-JNB AF F deal... I got my ticket changed and NONE informed me in any way after two months.... no e-mail, no phone calls, no TA comunication, no official announcement.
I'm pretty sure they will make some form of public announcement in the next few days. To be frank it's 6 working days since the end of promotion....
cheers Luke
I'm pretty sure they will make some form of public announcement in the next few days. To be frank it's 6 working days since the end of promotion....
cheers Luke
Jul 2, 2018, 3:54 pm
#795
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Regarding award availability:
I was looking at longhaul ex MAD on IB metal, J availability has gone from 6 to 0 (had been available for months). Only Y is available now.
However with a different departure city, i.e. XXX-MAD-YYY, the same flight is still available (married segments).
I was looking at longhaul ex MAD on IB metal, J availability has gone from 6 to 0 (had been available for months). Only Y is available now.
However with a different departure city, i.e. XXX-MAD-YYY, the same flight is still available (married segments).