tdot_guy

I called the english line for US ,And I called because the csr I spoke to last time had assured me that miles would be deposited by July 1st

cruisr

acmys

Never, and especially so for Iberia, but company communication on this promo has been key. I waited on the initial $18 fares until there was better communication from IB (and wound up paying ~$90 more, which I found worth it). I'm sure many others did the same, so it makes sense that now people are still seeking information and clarification from IB. It's not a good source, but it's the only source.

UnitedFTW

Can you use Iberia Avios for Aer Lingus flights? The blog Monkey Miles claims you can. But I don't see anywhere on their site advertising that Aer Lingus is a redemption partner.

frenchft

Guys no need to call anyone because :
1. agents are not aware of anything.
2. waste of time and money for nothing.
3. if something has to happen (positive or negative), be sure that we will all be aware on time ))

I will personally start to care and call if nothing happens end of this week / beginning of next week, but again the agents (in general, and Iberia specifically) are never well aware of anything and if management does not give them any info, you will only receive crap informations.

yuel

Johnny Rocket

Richard Kerr is saying this from AwardWallet and the Award Travel 101 Facebook group.

He writes: "Iberia Avios are starting to post from Iberia's ill promotion; remember to burn them as soon as you find availability and definitely before they expire December. They also cannot transfer to BA Avios."

bisonrav

p78

If you opened Iberia account you cannot transfer points
You must wait 3 months from earning first points....

I think this will be case for all people who opened Iberia Account for this promo or had empty account....

Mbrunz

Don't know if this is anything new, but for one of my bookings I was signed in but forgot to add the frequent flyer number until after i'd paid. Slight concern at the mention of "purchases" given this was only true for one of my reservations!:

"Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.

Regarding your request, we have verified the information contained in your reservation XXXXX and we are sorry to inform you that according to the 9.000 Avios promotion terms and conditions, customers will collect the corresponding Avios as long as they are identified as an Iberia Plus member when purchasing the ticket, in order words, the reservation should have been correctly created under your account profile so the ticket would had been issued and properly linked to your frequent flyer number. As we see, you associated the account number after the ticket was issued.

Unfortunately, your bookings do not meet the conditions of the Avios promotion as your Iberia Plus account was not registered for completing the purchasing process.

For further information regarding this matter please visit:
https://www.iberia.com/es/offer/iber...ip-with-avios/

Kindest regards,

Your Iberia Plus Service Center."

travelbuglust

Apparently, people had their Iberia plus accounts removed from the reservation without their consent, even though the email confirmations have them listed. This sort of things is unacceptable and Iberia must honor these.

Lizie

Being brutally honest if you're not logged in and don't give your frequent flyer number I can understand why they couldn't identify you. It's a little optimistic to expect them to manually check everyone's account. But isn't the frequent flyer number your log in your identity? You'd have given them the number when you logged in or you wouldn't have been able to get access?

winkny

This promo will soon become a nightmare for the customers expecting these miles and for Iberia.
I can easily see a avalanche of customers asking for theirs money back and filing a charge backs.

KenGreen888

There will be thousands of credit card chargebacks. That will keep Iberia very busy.

skywardhunter

Slow down cowboy. Newly created accounts were not sticking in the reservations, this was clearly linked to new accounts and they were not "removed", where you imply premeditation by Iberia. It may cause issues, but I wouldn't accuse Iberia of doing anything proactively to circumvent the promo