Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
#496
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,647
Indeed, it is going to be an almighty scramble to redeem when they do so any jump you can get on the masses will be invaluable! It might even come down to which time zone you are in e.g. if they post overnight Spanish time then those in the Americas will have a big advantage and all the seats could be gone by the morning!!
If miles post in order booked, this will also definitely give an advantage to those who booked on day 1.
#497
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
Indeed, it is going to be an almighty scramble to redeem when they do so any jump you can get on the masses will be invaluable! It might even come down to which time zone you are in e.g. if they post overnight Spanish time then those in the Americas will have a big advantage and all the seats could be gone by the morning!!
You can also redeem for hotels which means award space isn't an issue.
#498
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
That's not necessarily true, unless people already know what they want to book. What is the cancellation/redeposit deal with IB Avios? This would affect any speculative bookings.
If miles post in order booked, this will also definitely give an advantage to those who booked on day 1.
If miles post in order booked, this will also definitely give an advantage to those who booked on day 1.
#499
Join Date: May 2013
Location: LHR
Programs: AA EXP, DL DM, Marriott Titanium
Posts: 1,032
Even though it *is* IB, I would hope they at least know how to not engage in accounting fraud ..
#500
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
#501
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt, Marriott
Posts: 458
I think Iberia has modified their website since yesterday to make searching for those few award seats that much more frustrating: every search I've tried today requires me to prove that I'm not a robot and enter the characters from a captcha. Change the date, another captcha. Evil genius?
#503
Join Date: Nov 2011
Posts: 335
Someone either upthread or in the comments of one of the several blog posts (I've been keeping up on this promo on far too many sources to keep it straight haha) said a phone agent claimed they'd post June 30th/July 1st. We all know that we can't put that much faith in a single person's feedback from a random phone agent, but your reasoning makes sense as to why that date would be beneficial for the company.
Also, that timeframe is ~ten days from the start of the promo, so they may have planned it that way for it to also be easier to just award everyone their bonus miles at once and still be within their ten day posting terms. Granted, they likely didn't expect to deal with the volume of bookings they ended up getting, so we'll see if the follow-through is able to happen according to the implied plan
Also, that timeframe is ~ten days from the start of the promo, so they may have planned it that way for it to also be easier to just award everyone their bonus miles at once and still be within their ten day posting terms. Granted, they likely didn't expect to deal with the volume of bookings they ended up getting, so we'll see if the follow-through is able to happen according to the implied plan
#504
Join Date: Jul 2008
Location: IAH, YYC
Programs: UA 1K
Posts: 753
That directly contradicts IFRS - revenue for a ticket would only be booked when the flight is actually taken (or "missed"). The points liability actually precedes most of the tickets here. I wonder if they'll make any disclosure about expected (or actual) breakage re: this promo. Would be fascinating.
Even though it *is* IB, I would hope they at least know how to not engage in accounting fraud ..
Even though it *is* IB, I would hope they at least know how to not engage in accounting fraud ..
I was racking my accounting brain about possible reasons why a rational company would engage in a promotion like this. The only reason I could think was an elaborate form of earnings smoothing whereby the cost of the avios is recognized immediately in Q2/Q3, traditionally the strongest quarters for airlines. The revenue from the flights more or less offsets the cost of issuing the avios, making the promotion effectively cost-neutral over the entire life of the promotion and redemptions. However the revenue is recognized (mostly) in Q1 which is seasonally much quieter for the airline industry. Therefore, they have effectively shifted profits from Q2/Q3 into Q1. If the avios are redeemed they don't care because they already have a liability accrued for it, and if they expire unused that's a nice little Q4 bonus for them in the form of breakage revenue. Probably none of this is material to Iberia (let alone IAG), and I'd be surprised if the accountants were even aware of the promotion before it happened, let alone consulted about the effect.
ps. I'm in for US$220 on 10 flights. If the promotion doesn't work out and I lose the cash maybe I can at least get a job in their accounting / finance department.
Last edited by david_oz; Jun 26, 2018 at 9:20 pm Reason: edit
#505
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
That directly contradicts IFRS - revenue for a ticket would only be booked when the flight is actually taken (or "missed"). The points liability actually precedes most of the tickets here. I wonder if they'll make any disclosure about expected (or actual) breakage re: this promo. Would be fascinating.
Even though it *is* IB, I would hope they at least know how to not engage in accounting fraud ..
Even though it *is* IB, I would hope they at least know how to not engage in accounting fraud ..
Once the Avios are issued the Avios for issue account goes down and a new liability "Avios outstanding" or whatever opens up. They've basically made their Q2 income look great but their balance sheet is massively skewed now (though all that revenue will appear in their bank account as an asset to offset, and we don't know what values open tickets etc hold)
#506
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Also free cancellation for IB+ Platino(emerald). Not sure if this is also valid for BA emerald(BA gold?).
#507
Original Poster
Join Date: Dec 2015
Programs: BA GGL, IB PLATINO, AB GOLD, HH DIAMOND
Posts: 115
#508
Join Date: May 2013
Location: LHR
Programs: AA EXP, DL DM, Marriott Titanium
Posts: 1,032
Based on the accrual system I'd expect revenue to appear immediately, with three or more liabilities (regardless of Avios having been issued): Avios for issue, open tickets and tax control account (s) (1 for each form of duty or tax).
Once the Avios are issued the Avios for issue account goes down and a new liability "Avios outstanding" or whatever opens up. They've basically made their Q2 income look great but their balance sheet is massively skewed now (though all that revenue will appear in their bank account as an asset to offset, and we don't know what values open tickets etc hold)
Once the Avios are issued the Avios for issue account goes down and a new liability "Avios outstanding" or whatever opens up. They've basically made their Q2 income look great but their balance sheet is massively skewed now (though all that revenue will appear in their bank account as an asset to offset, and we don't know what values open tickets etc hold)
david_oz's post provides a nice potential explanation, IMO, as to what they could be doing...I sort of buy the potential earnings smoothing explanation, but the puzzling thing is that quarterly reporting isn't as big a deal in Europe as it is in the US. Note that IAG, for example, publishes annual reports both for IAG as a whole and for each individual airline (BA, IB, VY, EI), but their quarterly reports are quite short (for example Q3 2017 was just 7 pages!) and just at the consolidated IAG level.
That said, a lot of the tickets booked were probably for 2018 -- maybe IB is more generally worried about 2018 and is trying to smooth across 2017 and 2018? Like david_oz I have no idea about the materiality of the Avios "sold" or the volume of tickets booked through this promo though.
#509
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Not quite the case - deferred revenue will appear immediately, but that's a liability. Under cash accounting the revenue would occur right away, but under accrual accounting you book revenue only once you have satisfied the performance obligations -- in this case, providing the flight (or reaching a point at which you know the flight won't be taken -- ie after the customer has missed it).
david_oz's post provides a nice potential explanation, IMO, as to what they could be doing...I sort of buy the potential earnings smoothing explanation, but the puzzling thing is that quarterly reporting isn't as big a deal in Europe as it is in the US. Note that IAG, for example, publishes annual reports both for IAG as a whole and for each individual airline (BA, IB, VY, EI), but their quarterly reports are quite short (for example Q3 2017 was just 7 pages!) and just at the consolidated IAG level.
That said, a lot of the tickets booked were probably for 2018 -- maybe IB is more generally worried about 2018 and is trying to smooth across 2017 and 2018? Like david_oz I have no idea about the materiality of the Avios "sold" or the volume of tickets booked through this promo though.
david_oz's post provides a nice potential explanation, IMO, as to what they could be doing...I sort of buy the potential earnings smoothing explanation, but the puzzling thing is that quarterly reporting isn't as big a deal in Europe as it is in the US. Note that IAG, for example, publishes annual reports both for IAG as a whole and for each individual airline (BA, IB, VY, EI), but their quarterly reports are quite short (for example Q3 2017 was just 7 pages!) and just at the consolidated IAG level.
That said, a lot of the tickets booked were probably for 2018 -- maybe IB is more generally worried about 2018 and is trying to smooth across 2017 and 2018? Like david_oz I have no idea about the materiality of the Avios "sold" or the volume of tickets booked through this promo though.
#510
Join Date: May 2013
Location: LHR
Programs: AA EXP, DL DM, Marriott Titanium
Posts: 1,032
Though in the case of a non-refundable ticket couldn't it be shown immediately as revenue/income, rather than income received in advance or deferred revenue? Presumably they were counting on people booking cheap non refundable tickets to max the promo and this way boost their revenue, if this is the conspiracy theory we're going with